Get Connected Reviews 546

Fantastic personal service at Get Connected Bridgnorth. I’ve been a customer for several years and won’t go anywhere else now, especially as I get older and need all the tech help I can get. GEOFF has just ordered and set up my new iPhone 14 Pro Max. I couldn’t have done it without him. Geoff always goes the extra mile to give impartial advice and support- in this age of Bank closures, long call wait times and robot chats, it’s a breath of fresh air to speak face to face with a friendly and knowledgeable human! This shop is a jewel in Bridgnorth’s crown. I can’t recommend it highly enough 👍😃

James at the Get Connected store in pontypridd... Thank you so much. You are a legend. I appreciate you. If it wasn't for you helping me with a new phone I'd be stuck with my uni course. What a great guy. Thanks again. The best deals too. 👌

Recently upgraded my mobile with Joe at the Hereford branch. Excellent, friendly, helpful service as ever. Joe has given consistently top quality advice and service over the years. Thank you Joe :)

Excellent customer service, from James at Pontypridd. Sorted the mifi box, by getting costumer compensation, and free coffee! Really kind and helpful, definitely needs a raise!!

I went to the Get Connected shop today in Aberystwyth, just opposite the KFC. I needed some help and spoke to a lovely guy named Karl behind the counter, he totally sorted my problem in no time.

Will be my first port of call for anything phone related in future.

A wonderful personn so patient and helpful. Was so helpful in resolving and correcting any problems that I had. Made me feel quite relaxed and welcome. A very joyful person I would recommend Melissa in the crediton store to any one

Thank you Melissa in the crediton store for All your help. You provided a Top Class service 👏. Your knowledge is exceptional in this field. You helped me with everything. From upgrading my phone to a complete package. You taught me to understand my phone properly. Thank you excellent service.

I am giving Michelle in Brecon Branch 5 stars. I had a renewed contract with the Customer Services department last August 2022. Alex told me I could upgrade early (due November 2022) over the phone and would save me money.
What rubbish!
Even having been with Get Connected for over 6 years, they started taking 2 payments a month. Dozens of emails and phone calls, still not resolved.
Turns out they had my date of birth WRONG amongst other details.
Many promises to refund the overpayments, just starting to get some of it back.
Now my phone stopped working over a month ago. No connection.
Turns out they sent me a new sim card which was WRONG again!
In desperation, I went into Get Connect, Brecon, even though it seems, customer services and the shops are different. Customer Services is pinching customers from the shops and claiming to save money over the shops. Two independent shops told me they could have saved money! I was lied to.
Michelle, in spite of it not being her "deal" was amazing. So kind, helpful and spoke to the helpdesk asking all the right questions I knew nothing about and they had sent me the WRONG sim card. They were also very helpful and sending me a new sim card out within a few days.
Massive thanks to the fantastic Michelle. I had had recommendations about her sorting out loads of cases like this.
Michelle should NOT be put in a position, sorting out the incompetence of the Customer Services staff who hide behind emails and telephones, when Michelle is face to face and more than happy to sort out their mess.
Give her a huge payrise!
Thanks, Michelle, if you are reading this, if not, I hope it is passed on.

James in the cwmbran shop was fantastic.
Very knowledgeable. Couldnt be happier to help with my queries, will definitely be back when my phone is due for an upgrade

Went into the Mold shop and spoke with Jay and Alex, they gave a great service and sorted me out a brand new phone at a great price, i'm now paying less than what i was and have more data and a new phone. The lads were very friendly and even transferred all my stuff off my old phone onto my new one free of charge.

A fantastic service provided by Melissa at the Port Talbot branch. My mobile phone issue was fixed in a short time and any concerns I had were addressed. A friendly & professional business to be proud of.
Thanks again,

I was in the Whitchurch Shropshire branch of talk mobile recently to purchase a phone package,and I cannot speak highly enough of the manager of the branch.....his knowledge and help that he gave me was appreciated,being a senior citizen I am not savvy with technology.All in all a great service....I will certainly shop there again!! Thank you. Mr V.F.Vaughan

Had a call from Get connected regarding my current phone contract expiring, I do not normally like to do things over the phone but what a truly seamless easy process given that I switched network providers to obtain a better deal, many thanks to Tasha for her time and efforts with sorting everything for me and for the free case !

Excellent service from start to finish, I have had nothing but problems with my phone the past year, popped into Get connected to see if they could help and I’m glad I did, new phone, £15 a month cheaper than I was paying and they managed to fix my issue with the Apple ID which has been driving me crazy, thank you

Made my life easier by doing all the hard work. Also much cheaper than my previous network. Thank you

Rich is legend, so helpful. He explained everything what I need even more, so positive person I’m so happy I come to the store and meet that wonderful employee. Keep going like this mate people need more person like you supportive, smiled and with passion for work.

Went to Get Connected Bridge Street Evesham.
Served by Rich, he was very courteous, polite and very helpful in helping me purchase a new phone.
He spent some time transferring everything over for me and nothing was too much trouble for him.
I would highly recommend this shop and add that Rich is a credit to the company.

I've popped into Treorchy Store this afternoon, looking for a new phone contract, jess was more than helpful and willing in this aspect. She got me a better deal than I had with with the bloke I dealt with 2 years. She was most helpful and nothing was too much for her! I will be raving about your Treorchy branch to all my friends! She is a credit to your company!

Went into Port Talbot Get Connected store yesterday and the young lady, Mellissa gave me a good deal on a new phone contract, came out with a better phone and saving money per month. Very helpfull and friendly, transferred my old number and all my phone contacts to my new phone. Would highly recommend Mellissa and Port Talbot Get Connected store, Thank you.

Had a phone taken out as was fed up of having clients ring my personal number, Alex helped me and got the phone to me quickly! Nothing was too much of a hassle for him and talked me through everything, Thank you xx