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Get Licensed Reviews 34,628

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,767 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive experience, professional yet friendly demeanor, and engaging teaching methods. People found the instructions clear and easy to understand, contributing to a smooth and effective learning process. The overall service is frequently highlighted as exceptional, with many appreciating the supportive environment and the confidence instilled by the instructors. However, some people mentioned issues with the camera during testing, leading to failed attempts despite initial checks indicating everything was fine. A few other people also felt that some trainers were not approachable or helpful, and occasionally lacked enthusiasm, appearing more lenient with certain learners.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising instructors for their knowledge,... See more

User experience

Reviewers express high satisfaction with the user experience, consistently highlighting the knowledge,... See more

Instructions

Customers consistently note positive experiences with instructions. Reviewers frequently praise instructors... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the professionalism and... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David Basterfield has a lot of experience, and it shows in his teaching methods. Because of that, the sessions were well-structured and effective. I was able to understand the material and actually... See more

Company replied

Rated 5 out of 5 stars

I did a refresher course on 28/04/2026 with Rob Doe and Kav Poselay. Both were first class instructors, professional, friendly and when the class started to flag they found the energy to pick up the s... See more

Company replied

Rated 5 out of 5 stars

I honestly was not looking forward to doing this course because I thought it was going to be boring but working with Mr T Tolga Beyaz completely changed my perspective and I have a new found respect f... See more

Company replied

Rated 5 out of 5 stars

Kavita Poselay and Robert Doe were our instructor/assessor for this top up course. It was my first ever top up course and I thoroughly enjoyed it. Both of the team were excellent and engaging, they en... See more

Company replied


Company details

  1. Education Center
  2. Career and Education Provider
  3. Online Marketplace
  4. Security Service
  5. Vocational School

Written by the company

Get Licensed is the UK's most-reviewed SIA training provider, rated 4.8 out of 5 from over 33,000 verified Trustpilot reviews. Since 2007, we've helped more than 450,000 people get trained, licensed, and working in the security industry. We run SIA courses at 85+ training centres across the UK, including London, Manchester, Birmingham, Leeds, Edinburgh, and Cardiff, covering Door Supervisor, Security Guard, CCTV Operator, and Close Protection qualifications. Our learners achieve a 95% first-time pass rate. That's not an accident. Our instructors are consistently the most praised part of the Get Licensed experience: real industry professionals who are rated five stars by name, review after review, for making training practical, clear, and genuinely engaging. Every course comes with free eLearning materials and mock exams to help you prepare before you arrive. Our Training Guarantee means free unlimited exam retakes, a price match promise, and a full refund if your course doesn't meet SIA compliance standards. After training, our GuardPass app connects you directly with security employers hiring across the UK, so you're not just licensed, you're working.

Why Learners Choose Get Licensed

Written by the company

From training to your first job
Get Licensed doesn't stop at your SIA licence. Our GuardPass app connects you directly with security employers hiring near you, so you go from training to earning, faster.

Contact info

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4.8

Excellent

TrustScore 5 out of 5

35K reviews

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Replied to 93% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great Teaching and Materials

I went to Get Licensed for my Door Supervisor SIA qualification and was really impressed both with the course materials (handbooks, videos, slides, and extensive e-learning resources) and the exceptional teaching from Alan and Brahima. Alan has a wealth of experience, knowledge, and stories and really brought the materials to life. I feel confident in my ability to perform effectively as a security officer following this course, to find employment, and to stay safe on the job. Genuinely well worth the money.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

GREAT EXPERIENCE GREAT TEACHING

Zowie Jennings was an absolutely amazing teacher who made a lasting impact on everyone lucky enough to be in her class. Her passion for teaching was evident in everything she did, and she had a rare gift for making every student feel seen, supported, and inspired.
Amy Tarling was equally incredible — so helpful, dedicated, and always willing to go above and beyond. She had a wonderful ability to bring out the best in people and make learning something to genuinely look forward to.
Both Zowie and Amy are the kind of teachers who don't just teach a subject — they shape the people their students become. Truly amazing, and anyone who learned from them is better for it.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

The experience I had with get licensed…

The experience I had with get licensed with Zowie and Amy exceeded my expectations Zowie got me out of my comfort zone and taught me a lot as she was very patient and understanding and made feel welcomed and comfortable

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great class instructor

Great class instructor, patience of a saint at times and very clear communication. Great class and all-round enjoyable experience. Unfortunately the internet from hotel wasnt the best this week and signal wasnt the best but apps for class run smoothly and wrll layed out.
INSTRUCTOR - ZOWIE JENNINGS
2ND INSTRUCTOR - AMY TARLING

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

I recently completed the door…

I recently completed the door supervisor practical and my instructor is zowie jennings she is amazing and she has an incredible ability to break down complex concepts into something understanding and she never rushed through topics and made sure everyone keeping up before moving forward.

and Another instructor her name is amy tarling and I did stairs with her and she was excellent

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

At first

At first, I was very afraid of failing, but thanks to the teacher, I learned a lot from her. She was very good to all of us, and thanks to her, I learned many things. She made many things easier for me, encouraged me, and told me that I would succeed. I am truly very grateful to her.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

The experience I had with get licensed…

The experience I had with get licensed with Amy and Zowie exceeded my expectations Zowie helped me tremendously when I doubted myself the most time and time again she helped which made me overcome my worries. Amy assisted me when I was rushing things at first and reassured to take my time which helped me a lot.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Zowie was very great at teaching and…

Zowie was very great at teaching and making sure we understood the topics she was teaching and that was very helpful for the practical assessment. I would definitely recommend Get licensed their teachers Zowie and Amy are great. Overall I am glad I chose to get wonderful experience with Get licensed.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

I think Zowie was amazing she was like…

I think Zowie was amazing she was like a mother I really learned a lot and Amy was brilliant the both was really helpful and they explained everything it’s sad the course has ended now but now we can start out next step in life thank you to Zowie and Amy you guys was brilliant and using the smart class apps where really helpful

May 2, 2026
Unprompted review
Rated 3 out of 5 stars

SIA Door Supervisor Course Classroom Experience: Strong on Protocols, But Lacks Flexibility for Thinking Students

I’m giving this 3 stars because the course is effective if your only goal is to get your SIA license and learn the standard rules. The instructor knows the legal side and military-grade discipline very well. On a personal level, he’s a sound guy who can have a good laugh and lightens the mood with jokes during the long theory hours.
​However, there are some logic leaks that made the experience frustrating for anyone who prefers to understand the "Why" behind the "How":
​Rigid Instruction: The teaching style is very set in its ways. During physical drills and tactical movements, the default response to any variation or question is "you're not listening." It feels like being taught to be a robot gear in a machine rather than a professional who can think on their feet. There’s no room for analyzing why a technique works; You just have to follow the script exactly.
​Textbook vs. Real-World Psychology: The customer service and de-escalation training felt very paper-based. While it covers the legal liability well, it lacks the real-world emotional intelligence needed to handle actual high-pressure, conflict management and intervention on the street. It teaches you to follow a manual, but not how to read people’s intentions.
​System Over People: While the atmosphere is generally good, there’s a bit of pettiness regarding administrative rules. For example, even if the work is done, being slightly behind on a break is treated as "holding the class back." It feels more like a power move to maintain total control rather than actual efficiency.
Contractual Based Hours: This course lasted 6 days and was over 10 hours per day until Friday. It was very fast-paced not much room to study if you have a long way to travel and If you sleep on certain practical aspects you can miss the important parts to memorise.
​The Verdict: Great for getting the badge and learning the basic scripted moves purely to tick boxes. But if you want to be a developer of your own security career and understand the deeper psychology of the job, the rigidness might hold you back.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with a fantastic…

Excellent experience with a fantastic instructor. The booking method was straightforward forward and everything was well organised from start to finish. The instructor was great -really knowledgeable, patient and made everything easy to follow even for a beginner like me.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing time credit goes to Max Power

My experience overall during the course was amazing. I was quite nervous entering the class on Monday as I felt like there was a lot to learn in such a short space of time. I’m really happy with my performance throughout the course overall. A lot of credit goes down to my instructor Max power. He was amazing at teaching, guiding and assisting me at any point where I was struggling. He made the class very much enjoyable from his teaching style to his story telling everything was enjoyable. Please give max power a raise. He deserves it.

May 1, 2026
Unprompted review

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