Mailbird Reviews 2,527

I used to love Mailbird, I've been using it for almost 10 years. The sleek design, convenient unified inbox, lots of small features here and there - it's all very nice. However, it feels like the team building it has been prioritizing the wrong things for many years now and the amount of small annoyances have reached a critical mass, so I decided to switch to a different email client. There's a number of bugs I encountered over the years that I reported, support provided a complex workaround each time (like running manual queries on Mailbird's SQL database), but the bugs are never fixed - I keep encountering them YEARS later. Some examples - snoozed emails getting stuck as unread, some attachments on the emails not working (show as being 0 bytes in Mailbird, I had to download them via Gmail), etc. Plus there's the lack of basic functionality (eg try finding something in a thread of 100+ emails - search only finds threads, doesn't work within them, so you have to read through everything manually). But the "cherry on top" is that for a few years now, Mailbird started showing in-app full page advertisements. Every time there's a big sale (like black friday or lunar new year or whatever), they basically show spam in the app for paying users. What a shame.

Mailbird always responds promptly, first with possible solutions, and then with a real person. That is rare in today's automated support being offered by so many.

I've been a Mailbird user for a few years. After getting a new computer and reinstalling Mailbird, I got an error message that my license key couldn't be used with the new installation. One email to Support and Diego responded that day with an easy solution. Great customer service from the Mailbird team!

Great code, it performs well. But if one needs support give up!

These guys sell lifetime licenses and don't honor them. Was told to upgrade my license after I bought one in 2018. I have all the documentation from that purchase. Nowhere did it say it would only include X major versions.
Software was buggy when I last used it before I switched to Mac.

I reached out to the customer support with a technical issue and received a reply with specific instructions which resolved my issues within short time.

Great support, fast and direct, it is so great.Thanks!

Tech service was great. Answered my problem in a timely matter and it fixed the issue. Mailbird is easy to use and I like the layout the program.

I've been using this software for about 7 years. It's a simple and mature product, and I find it very comfortable for my daily use. The interface is beautiful and customizable, and it's free from distractions. Mailbird's customer service is also excellent, with timely and effective responses. (I'm a 2.x version user.)

Customer Service is excellent.
Axel was quick to reply to my program issue.
I've been with Mailbird for years and I love it.
Whenever I have an issue, they are quick to reply and help.

I am new to Mailbird but these guys have impressed me with their speed and responsiveness.

They are winning a lot of brand loyalty from me :) and on top of that the change from Outlook(New) has been really enjoyable. Really like the UI of Mailbird

Support response and answers: 4/5 (They should provide/setup a "Case paused till development status" and "development status" else the calls just gets closed, no way of seeing/tracking if features are ACTUALLY considered, had been considered, or canned...). I started with 4.5, but degraded to 4, as there are no timelines to feature requests/etc.

Application look/feel: 3.5/5 It's a great look/experience overall, but the views/etc. needs more contrasts and alternating colours. non-Apple screens it's like a bland white with dark text, no lines no distinctions.

Application operations/Editors: 2/5 and here, the killers for me.. I could sorta handle the irritation of the constant spinning beach balls, but when it's happening as I'm compsoing/typing an email, that started to become a PITA (Yes, I do have oversized mailboxes.. plural).

The actuall killer for me: the inability to edit inline replies, and quoting/unquoting, nor able to BOTTOM respond... it's for new comers to emails that says every thing on top, and not inside the emails handling each subject/question as it should be handled.

I had to request refund (I should've started with the trial only :facepalm: as it was picked up before I even loaded my bought keys!) as there are nocommitment to fixing these things.

I wouldn't use it again. I'm currently using it. But if I had to decide again, I wouldn't use it. It's just not my favourite in terms of UX.

And the adverts for premium that pop up while I'm working on my PC are really annoying.

I have just changed computers and setting up old favourites has proved very difficult at times. Not so for mailbird.
Diego Martinez was so friendly and helpful, it was a real pleasure dealing with him.
All up and running many thanks
Geoffrey

Having moved from Outlook to Mailbird for my multiple email accounts, I was experiencing issues in sending a newsletter to some 45+ addresses.

I contacted Support and received a timely response with some suggestions which I might try.

Unfortunately, these did not immediately fix the issue and I went back to the support team where Gian was able to talk me through other possible fixes involving whitelisting Mailbird in my firewalls and Microsoft Defender.

I'm delighted to say that his suggestions were just the ticket and I am now up and running smoothly again

Somehow I managed to register more computers than I had and being such a big fan of Mailbird the thought of having to move away was awful. I contacted the Help desk and very quickly Gian managed to get Mailbird back and saved me a lot of grief. Thanks so much, it's such a good program.

I had a problem with updating my Mailbird, and they listened to my issues and fixed it with great care.

Mailbird support is the best and most efficient, personal, and friendly support I have ever experienced! I also consider Mailbird to be the best email client available. My wife and I have used it for years. Would highly recommend it!

Mailbird is easy to use and reliable. When I do have problems, usually when I'm changing some software on my end, the team has always responded quickly and fixed the problem. Basically, it just works, and that's all I want from any software.

Works great; looks good. And sooo much better than Apple Mail