Mailbird Reviews 

2,539
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service for its prompt, effective, and detailed responses, often highlighting the helpfulness and professionalism of the staff. Many people appreciate the quick response times and the personalized approach taken by the support team, ensuring issues are fully resolved. The user experience is frequently described as excellent, with consumers finding the app easy to use, intuitive, and aesthetically pleasing, often preferring it over other email clients. However, some people were dissatisfied with the app's performance, noting issues such as slow loading times, lack of basic functionalities like print preview or advanced sorting, and problems with email synchronization. A few other people also felt that customer support was poor, citing unresponsiveness or a lack of follow-up on reported bugs, and some mentioned the presence of in-app advertisements for paying users.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, with many praising the support team as... See more

User experience

Customers had positive experiences with user experience, finding the email client almost perfect for their... See more

Application

Consumers find the app to be ambiguous, with many praising its design, ease of use, and ability to centralize... See more

Response time

Clients share positive opinions on response time, with many reviewers praising the quick and easy customer... See more

Staff

Users describe positive interactions with staff, consistently praising the support team as responsive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been a user of Mailbird for several years. It is one of the best mail clients out there, and an extremely good option for someone not wanting to go into the paid subscription of Office and... See more

Rated 4 out of 5 stars

Hi, I have configured Mailbird on my PC and saw that this mail client matches exactly what I was looking for. On your website, you mention that it exists a free version with reduced functionalit... See more

Rated 5 out of 5 stars

I recently moved back to Mailbird after using Outlook on my Windows PC for the last couple of years. The license that I had previously purchased wouldn't activate, so I contacted customer support fo... See more

Rated 5 out of 5 stars

I use Mailbird on my PC to replace both Outlook and Gmail's web app. I like the simple layout and especially like being able to access my Google Calendar from the Mailbird app. I was having a problem... See more


Company details

  1. Software Company

About Mailbird

Written by the company

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Stay on top of your inbox without missing a single important message. With Mailbird, you’ll have complete peace of mind, safe in the knowledge that you can manage multiple email accounts like Gmail, Yahoo Mail, Office 365, and other online applications from one location.

By combining innovation, design, and simplicity, Mailbird also offers a unique 'Unified Inbox' which gives you the option to combine all emails and email accounts into a single view.

Stay connected and drive your productivity by integrating your favorite social media and productivity apps, including Facebook, Whatsapp, Trello, Google Workspace, Asana, and many more.

Email has never been easier!

Try Mailbird Free
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Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(2,539)

266 reviews in the last 12 months

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Rated 2 out of 5 stars

Beware unexpected payments

Good product and logical to use. However be prepared to be caught out by the renewal payment which is taken completely without any warning. And it can't be disabled in the settings. And if you raise a ticket asking how to avoid future unexpected payments it will be ignored. So it will be the last year I'll be a customer.

November 12, 2025
Unprompted review
Mailbird logo

Reply from Mailbird

Hi there,

Firstly, please accept our sincere apologies for the delay in getting back to you. As we are currently in the Christmas and holiday period, a number of our team members are away, which has resulted in longer-than-usual response times.

Please feel free to email me personally at oliver.jackson@getmailbird.com with the details of your license, and I will refund your renewal payment immediately.

Once again, sincere apologies for the delay. We're a little short on people during this period, and I appreciate your patience and understanding.

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Rated 3 out of 5 stars

Not as good as I had hoped

I really wanted to love mailbird and clearly the reviews show many do, but it’s been a bit of a disappointment for me.

Not being able to synch my Yahoo calendar was a shame but I should have checked beforehand. The lack of a companion mobile app turns out to be a bigger problem than expected.

But the REAL disappointment is the lack of response to certain technical issues. You get a reference number and then nothing. Customer service really poor. It is completely unusable for me and I have asked for my ( quite expensive) ‘lifetime’ payment to be credited back to me but as with all communication with them no response. Shame because if everything worked I think they would be better than Outlook

December 22, 2025
Unprompted review
Rated 2 out of 5 stars

Watch out for the annual subscription....

It's not a bad program, but it sure didn't like the subscription service. Of course I forgot that I had a yearly subscription ($98), and so when I received the notice (always after the fact), I tried to write them and politely asked that I be refunded. Good luck. You complete the request, and get a response that says they're no longer monitoring that email address. I don't wish them ill will, but maybe make it easy to do business, OK?

The mailbird folks got back to me right away. I'm choosing not to worry about the money, and I'm impressed with how they handled this. Over and out, I'll give them a 4.5 out of 5. And Thank you, Mailbird.

December 17, 2025
Unprompted review
Mailbird logo

Reply from Mailbird

Hi Alan,

It seems that you have reached out to an old email address which is no longer in use.

Please can you submit your request via our Contact Form? I will include the link here: https://support.getmailbird.com/hc/en-us/requests/new

We look forward to hearing from you, and apologies for the trouble.

Rated 5 out of 5 stars

Great app, and great team!

This app is everything I've ever wanted in a mail app. I've tried several over the years, but none nailed it the way MailBird does.

Additionally, I had to reach out to their support for assistance with something (my lack of understanding) and they were prompt, helpful, and friendly.

Great app, and great team!

December 17, 2025
Unprompted review
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Reply from Mailbird

It's wonderful to hear how much you enjoy the app and the support team. We're glad we could help you Jess! :)

Rated 1 out of 5 stars

Installation

Couldnt get Mailbird to install
Emailed Customer Services with all the details and the error log
After a week still waiting for a response, given up and installed Thunderbird instead

December 13, 2025
Unprompted review
Mailbird logo

Reply from Mailbird

Hi there,

I'm naturally sorry to hear that you haven't received a response from us. I'd look into the matter as a priority, since this is highly unusual.

Please could you share your support ticket number with me so that I can escalate your case internally? We're normally extremely quick at getting back to our customers, and I wish to sincerely apologize for the delay in this instance.

I look forward to hearing back from you.

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Rated 5 out of 5 stars

It took a while/Downloading mailbird program,etc.

It took a while, but with all the instructions, I finally was able to get my Mail bird downloaded, etc. I am so happy. Thankyou so much! I also would like to add that I had Mail bird for several years before, Really enjoy it, & love the fact you can use different fonts in my emails. The crew that helps with issues is awesome. Again, Thankyou!!! Merry Christmas & pray our new year in this Country is better....

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Recovery after chrash

I had a crashed harddisk, unfortunately also a faulty backup and on top of that had changed my email address since purchasing Mailbird.
By providing info of the purchase, I was able to receive my key for reinstalling Mailbird.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Email Client with Outstanding Support

I have been using Mailbird and have been genuinely impressed with the overall experience. The platform is clean, efficient, and user-friendly, making email management significantly easier. What truly sets Mailbird apart, however, is their Support Team.

From the moment I reached out, I received prompt, professional, and exceptionally friendly assistance. Oliver and the Customer Happiness Team went above and beyond to ensure that everything worked smoothly. Their communication is clear, proactive, and truly focused on customer satisfaction.

It is rare to find a company that delivers both a great product and exceptional service, but Mailbird certainly achieves this. I highly recommend Mailbird to anyone looking for a reliable, well-designed email client backed by an outstanding support team.

December 10, 2025
Unprompted review
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Rated 5 out of 5 stars

I loved mailbird

I loved mailbird, it's a bit more complete than Thunderbird but the scale of the writing is too small. Also, I can easily slide in images on thunderbird and could'nt here. The main reason I would buy it, (though not at your price) would be because of the easily accessible Apps although I can get to them easily on Edge. But I think you have developed an excellent product.
Thanks for the free trial.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer support

I can always count on Mailbird's stellar support team for a quick response and a willingness to help. And I love that they follow up with me to ensure that the issue is resolved.

December 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Mailbird has won me

When the new MS outlook trashed my system by forcefully overwriting windows live mail and became a disfunctional entity I looked for a new mail client that also catered for unification and was user friendly. I tried Mailbird for 3 days and was impressed so I opted for the premium membership. I had a couple of hiccups which were problems my end, one was that my OS would show Mailbird as the preferred app but Mailbird was flagging that it was not the preferred app. After of quite some time and many days of ticket sessions and me pointing the finger at Mailbird I had to eat my words because the continual flagging was a hardware problem my end and was fixed by changing my modem/router. Mailbird support was patient and courteous with me over this time and except for weekends was responding on a daily basis.
I am impressed with support as well as the ease of use and the many functions of Mailbird. several months now and so far so good. Mailbird has won me.

November 4, 2025
Unprompted review
Rated 4 out of 5 stars

Mailbird is the best and most powerful non Windows mail client.

I have been a user of Mailbird for several years. It is one of the best mail clients out there, and an extremely good option for someone not wanting to go into the paid subscription of Office and Outlook.

Their support is pretty solid as well. They respond quickly to questions.

The only reason I gave it four stars instead of five is that I wasn't upgraded to version 3, and there's no option for a one-time payment to secure a lifetime upgrade.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

BETTER THAN OTHERS

We had issues with Outlook was looking for another alternative for emails and Found It. Mailbird. We haven't subscribed but we like the free version as we don't need all the fancy applications that comes with it, as we have them separate. But better than Outlook any day.

October 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Mailbird is the Windows App that you want to have

Let me start by saying, I had be a lifelong member with Mailbird Version 2. But in that version, there were functionalities that were missing, and no timeline was set for implementation. Then when Version 3 was released, I was entrenched with a competing product. I am a GMAIL user with multiple accounts, so it is very important that my GMAIL remain the central service. So, I decided to give Version 3 a walk through.

As with any app, there are questions, and areas that don’t exactly make sense. But I will say that with the Customer Happiness Team, a catchy group name, you are with a solid group of people. This group will listen as a user, understand completely what is trying to be accomplished and then help you get it done. This is not a response and forget group, then is a group “where are here, to get this done group.”

If nothing else, try the free version and see how it can make a difference for you.

December 3, 2025
Unprompted review
Rated 4 out of 5 stars

Free version available ?

Hi,
I have configured Mailbird on my PC and saw that this mail client matches exactly what I was looking for.
On your website, you mention that it exists a free version with reduced functionalities. Using the software after a week, a warning notice appeared explaining that the trial périod will end very soon.

Does a free version really exists ? If yes, may as you to indicate me the right URL to get the free version

Congratulation for this excellent software !

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

The support I received was not just good, it was excellent. Fast and efficient, my problem was solved professionally without any unessecary questions or suggestions. I really appreciate your support. Thank you.

December 3, 2025
Unprompted review

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