Mailbird Reviews 

2,537
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service for its prompt, effective, and detailed responses, often highlighting the helpfulness and professionalism of the staff. Many people appreciate the quick response times and the personalized approach taken by the support team, ensuring issues are fully resolved. The user experience is frequently described as excellent, with consumers finding the app easy to use, intuitive, and aesthetically pleasing, often preferring it over other email clients. However, some people were dissatisfied with the app's performance, noting issues such as slow loading times, lack of basic functionalities like print preview or advanced sorting, and problems with email synchronization. A few other people also felt that customer support was poor, citing unresponsiveness or a lack of follow-up on reported bugs, and some mentioned the presence of in-app advertisements for paying users.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, with many praising the support team as... See more

User experience

Customers had positive experiences with user experience, finding the email client almost perfect for their... See more

Application

Consumers find the app to be ambiguous, with many praising its design, ease of use, and ability to centralize... See more

Response time

Clients share positive opinions on response time, with many reviewers praising the quick and easy customer... See more

Staff

Users describe positive interactions with staff, consistently praising the support team as responsive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been a user of Mailbird for several years. It is one of the best mail clients out there, and an extremely good option for someone not wanting to go into the paid subscription of Office and... See more

Rated 4 out of 5 stars

Hi, I have configured Mailbird on my PC and saw that this mail client matches exactly what I was looking for. On your website, you mention that it exists a free version with reduced functionalit... See more

Rated 5 out of 5 stars

I recently moved back to Mailbird after using Outlook on my Windows PC for the last couple of years. The license that I had previously purchased wouldn't activate, so I contacted customer support fo... See more

Rated 5 out of 5 stars

I use Mailbird on my PC to replace both Outlook and Gmail's web app. I like the simple layout and especially like being able to access my Google Calendar from the Mailbird app. I was having a problem... See more


Company details

  1. Software Company

About Mailbird

Written by the company

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Stay on top of your inbox without missing a single important message. With Mailbird, you’ll have complete peace of mind, safe in the knowledge that you can manage multiple email accounts like Gmail, Yahoo Mail, Office 365, and other online applications from one location.

By combining innovation, design, and simplicity, Mailbird also offers a unique 'Unified Inbox' which gives you the option to combine all emails and email accounts into a single view.

Stay connected and drive your productivity by integrating your favorite social media and productivity apps, including Facebook, Whatsapp, Trello, Google Workspace, Asana, and many more.

Email has never been easier!

Try Mailbird Free
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Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 51% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(2,537)

264 reviews in the last 12 months

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Rated 5 out of 5 stars

I HAD EXCELLENT SERVICE FROM MAILBIRD

I HAD EXCELLENT SERVICE FROM MAILBIRD; MY
ATT EMAIL ON WEBPAGE WAS BEING CHANGED, AND THINGS WERE LOCKED UP. WELL, THEY IMPROVED AND GOT MY EMAIL GOING AGAIN, BUT
IT IS A GOOD FEELING TO KNOW I CAN USE MAILBIRD AS REDUNDANT, IN CASE MY REGULAR
EMAIL IS CHANGED ON ME AGAIN !!

October 15, 2025
Unprompted review
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Rated 5 out of 5 stars

An excellent mail client and their CS is very helpful

This is an excellent mail client that is straightforward and easy to both install and then use on a day to day basis I switched when Outlook kept changing the client and wouldn't let me keep what I had. Plus it was so complicated installing extra accounts. I was very happy with them for over 6 months until my service provider changed passwords which caused a synchronisation issue. Mailbirds CS or Happiness team provided a very complete response which had me back up and running very quickly. Certainly easier to use and deal with than some other mails

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

Excellent way of consolidating multiple in boxes in one place. I have used it for a number of years and found it simple to set up. I've only need to ask for help once and the team were quick and helpful. Resolving my query in one go.
Just need to develop an App for mobile now please!

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

First class service!

The people who serve on the Mailbird help-desk are always polite, friendly and extremely helpful. There seems a genuine concern to resolve issues that customers encounter. On this occasion, the issue I raised couldn't be rectified immediately because that particular feature is currently not available in the application. However, I was kindly invited to suggest the idea for the Development Team. First class service!

November 1, 2025
Unprompted review
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Rated 4 out of 5 stars

Upgraded to a new PC.

I upgraded to a new PC and wanted to migrate Mailbird. I bought my Lifetime License many years ago.

After downloading the app onto my new PC I was disappointed to find my Lifetime License was not recognised.
Many thanks to Diego at Mailbird who sent me a link and its now working again. Well done ! Kind regards Alan

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

My email client of choice

Mailbird has been my email client (PC) of choice for a number of years now and I am not plannning to look anywhere else. It's simple, not overly complicated, fast, responsive, the email tracking feature is awesome and I like that I can use WhatsApp and Slack within the thing.

October 28, 2025
Unprompted review
Rated 2 out of 5 stars

No Support

The client is great, the support inexistent. Sent an inquiry two days ago, no feedback or reaction...

October 28, 2025
Unprompted review
Mailbird logo

Reply from Mailbird

Hi there,

We're incredibly sorry to hear about the problems you have had reaching our support team.

We're unable to find a ticket from you based on the information provided in your review. If you could please kindly create a new support ticket, and include that it's for the attention of Oliver in the subject line, I will prioritize your request and reply to you immediately.

Sincere apologies once again for the trouble.

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Rated 5 out of 5 stars

Customer Service like this is rare and with a quality programme is even better.

When my Hard drive failed, I decided to upgrade instead of a new Hard drive. The problem wasmy lifetime License was not recognised. Both Diego then Axel sorted the problem and things are working as they should.I have been a Mailbird user for several years and am happy with Mailbird2, however, I will consider at sometime to upgrade but not at the moment. It is refreshing to come across Customer Service like this and would recommend Mailbird to anyone considering this type of programme. Thank you all. John.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

This is a convenient and easy to use email program

This is an easy to use email program product. I really like how I can group all my email accounts into the "unified" view so I don't have to open each email account. The customer support team is awesome - swiftly helped me solve my latest issue.

October 13, 2025
Unprompted review
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Rated 1 out of 5 stars

Don’t trust “Pay Once”

This is misleading. Less than a year ago, all users received a message that a new version was coming, supposedly with new features, and that they would have to pay for it again (at a reduced price). But the fact remains: even now, if you visit the website, you will see the option to pay once, although this is likely temporary. Eventually, updates and fixes for the old version will stop entirely.

There are still occasional Gmail sync issues, bugs in Microsoft Exchange, and inconsistent event handling depending on the mail server.

Technical support also leaves much to be desired. Completely disappointed with the PAID email client.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Lucky there is Axel.

Had a little bit of trouble setting it up, my fault not theirs. Had a wonderful rep named Axel who helped me through it all. Nothing was too much trouble. If the rest of the staff are like this then I'm in safe hands. The email client is easy to use. Love it. Would highly recommend.

October 14, 2025
Unprompted review
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