Everything about the door was great the fitting the fitment everything that the delivery man was just rude and arrogant. I wanted his help and asked him to help me about a new front door and he just t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Looking for a solidor composite door, this is the cheapest place I found. Solidor themselves online 2k local widow companies 2.3k, 2.4k. The door we purchased 1.4k designed as you want it. The only... See more
Company replied
GFD provided great presales communication and answered all our questions whilst reaching a decision. Quotations were clear and provided quickly, Josh was patient with all the quote variations which... See more
Company replied
Easy website to create a Solidor of your own design. Great communication through to delivery. There was a problem with the door once it was fit. Sharon at GFD was brilliant, so helpful. The communicat... See more
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Company details
About GFD Homes
Written by the company
GFD Homes offer a complete window, door and roof solution for any building project. We supply nationwide across mainland UK (including Northern Ireland), providing premium aluminium and uPVC products at competitive prices, Including :
Composite Entrance Doors
Aluminium Entrance Doors
Aluminium Patio Doors
Aluminium Bi Fold Doors
Aluminium Windows
Crittall Style Windows & Doors
Aluminium Roof Lanterns
Smart Home Security
Smart Door Locks
We specialise in renovation projects and new builds/extensions, offering a range of industry leading aluminium and uPVC products. We have quality glazing products to suit any budget or specification, you can easily submit your details via our website for an accurate quote - no hassle and no tiresome sales visits!
Contact info
Teesview, Sabatier Close, TS17 6EW, Stockton on Tees, United Kingdom
- 01642 309 576
- enquiries@gfdhomes.co.uk
- www.gfdhomes.co.uk
4.4
Excellent
402 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very pleased with the quality and…
Very pleased with the quality and service received, I would definitely recommend
September 10, 2024
Reply from GFD Homes
Hi Charlotte,
Thank you for sharing your experience and for choosing GFD Homes.
We are so pleased we could support you with your purchase, thank you for your recommendation.
Kind Regards
Katie
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Reply from GFD Homes
Hi Christopher,
Thank you for taking the time to share your review and for ordering with GFD Homes.
Kind Regards
Katie
Please read before purchasing
Please read before purchasing, You will regret ordering. We ordered 3 windows and a door. The door was delivered and the windows weren’t. Speaking to after sales and getting no answers apart from failed delivery, which there wasn’t even a delivery attempt! As they had several numbers to contact regarding delivery. Once they have your money they fail to sort anything or work with you. I now have to put a charge against my card to get the monies back. They are unhelpful and do not care.
October 2, 2024
Unprompted review
Reply from GFD Homes
Hi Joanne,
Thank you for your feedback, I am sorry to hear you are not satisfied with the service you have received.
In order for us to investigate this further, could you please advise your order number so we can understand where thing's have gone wrong on your order?
Kind Regards
Katie
Great service and knowledge to help the…
Great service and knowledge to help the buying process
September 18, 2024
Reply from GFD Homes
Hi Jason,
Thank you for the 5-star review and for ordering with GFD Homes.
Kind Regards
Katie
excellent customer service
really good customer service from gfd, a couple of glitches happened but got in contact and they sorted them straight away and with daily updates, really happy with our bifolds
September 17, 2024
Unprompted review
Reply from GFD Homes
Hi Stephanie,
Thank you so much for taking the time to share your experience and for choose GFD Homes.
I'm sorry to hear of the issues you encountered but I'm pleased to hear we could resolve them for you.
Kind Regards
Katie
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DO NOT BUY FROM THEM.
I paid for a 4m door on the 10 of May; they promised eight weeks of installation time.
They have moved further up the installation three times.
They broke the glass in my house and didn't clean it up. They forced me to live with the door frame open for 16 weeks.
The total time waiting was 20 weeks. No explanations were given, no discount.
They use another company for manufacturing and installation, so is never their blame, and it is always some other company issues.
The most terrible company for customer treatment.
DO NOT BUY FROM THEM.
Quoting Ref 555416
Post Code CR43BD
June 2, 2024
Unprompted review
Reply from GFD Homes
Good afternoon Lucas,
Thank you for your feedback on GFD Homes, all feedback is essential to us and I can only apologise to hear your are dissatisfied with the service you have received.
When looking over your order I can see you encountered a couple of initial delays due to glass from the manufacturers which sadly did have a knock-on effect on to your install date, for this we can only apologise. As you can imagine with large pieces of glass such as the ones required for your order they are not only large but extremely heavy and fragile.
To ensure your satisfaction with your new doors on occasion glass can fail at the quality control if there is a mark, blemish or chip which required remake glass to be made. We would hate to send out any glass that is not up to standard and leave you feeling disappointed in the product if we can avoid this however I can appreciate the delays you have encountered are frustrating and have left you dissatisfied with GFD Homes.
In light of your feedback on the installer’s breaking the glass and not cleaning it up, I have reached out for their comment on this as this is highly unusual from our experienced installers who are usually tidy and professional on-site.
We would never try to deflect blame and we working continuously with our suppliers to keep them accountable for any issues that may occur to minimise the impact on our customer’s to ensure we are servicing you in the best way possible.
The way we work at GFD Homes is by working directly with manufacturers to allow for our customers to purchase their products at a lower price. Along with this we work with a nationwide fitting team Martindales to be able to service the whole of the country and provided and end to end service for those who cannot find a local installer.
By doing so it means we can offer great products and service at a low to our customers which may not be available otherwise.
As we do offer our products at the lowest price possible it does not mean we do not compensate for delays or issues that occur with orders, however, I understand the support team did make a deduction from your balance as a gesture of goodwill for the inconvenience caused.
Once again I can only apologise for the issues you have encountered in your order journey but we do hope you love your new doors.
Kind Regards
Katie
Superb Company
Cannot fault this company from start to finish the service was excellent my advisor Nick Curwen was great so helpful and patient. The correspondence was good also throughout, survey was fast as was production delivery and fitting, fitters where professional clean and efficient they also removed all the rubbish and the old door. Highly recommend this composite door is stunning exactly what I ordered but better than I had imagined 👍🏻👍🏻
September 11, 2024
Unprompted review
Reply from GFD Homes
Hi Zoe,
Thank you ever so much for this lovely review and for recommending GFD Homes.
We are thrilled to hear that you have received fantastic service from start to finish with the help of our lovely sales advisor Nick, I will be sure to pass your feedback on.
Thank you once again and we do hope you love your new door!
Kind Regards
Katie
Admin Errors
The patio doors I bought were excellent quality at a good price. The staff were always friendly.
Unfortunately, the administrative side of the company is a complete shambles
Incorrect billing, phone calls not returned. passed from department to department and small missing parts that were supposed to be sent out have not arrived.
September 4, 2024
Unprompted review
Reply from GFD Homes
Hi Ken,
Thank you for your feedback, all feedback is essential to ensure we're servicing our customers and making necessary improvements wherever required.
I can only apologise for the errors that have occurred with your order, the incorrect billing has since be rectified and settled on your account apologies for this!
I can see you are currently dealing with the support team for some new screw cover caps on your handle, rest assured these will be sent out you as soon as possible.
Kind Regards
Katie
Excellent service
Excellent service, really good communication and really appreciated the understanding of delivery driver with my Autistic Son who took the delivery. Highly recommend GFD. And door was excellent quality.
August 30, 2024
Reply from GFD Homes
Hi Mark,
Thank you for your feedback and for sharing your experience with GFD Homes.
We are so glad we could support you and we appreciate your recommendation.
Kind Regards
Katie
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Had a slight problem
Had a slight problem
But customer service sorted straight away
Excellent service
Would highly recommend
August 20, 2024
Unprompted review
Reply from GFD Homes
Hi Stephen,
Thank you for taking the time to share your experience and for ordering with GFD Homes.
We are sorry for the issue you encountered with your order but we are so pleased we could resolve this for you quickly with the help of our support team.
Kind Regards
Katie
Reply from GFD Homes
Hi Darron,
Thank you for your feedback, once again we are sorry to hear you are dissatisfied with the service and product received from GFD Homes.
As we have already responded to your previous review via email and in our previous response we feel there is no further action required on your case however your feedback will be taken into account and used to improve our service.
If there is anything further assistance you require, please feel free to get in touch with the customer service team.
Kind Regards
Katie
Fantastic Stable Door
Fantastic Stable Door. We are very pleased with it. So please we will be ordering a front door after Christmas.
Fitters we're very good.
August 26, 2024
Reply from GFD Homes
Hi Andrew,
Thank you for taking the time to share your experience and for choosing GFD Homes.
We are thrilled to hear you are pleased with your new stable door.
Kind Regards
Katie
Still haven’t received what I ordered
I ordered some smart bifolds 39 days ago. We was sent a final delivery date and the bifolds unfortunately didn’t turn up after loosing a days wage.
A week later after loosing a second days wage a set of bifolds turned up but we was absolutely gutted to find not only was they damaged but they are a cheaper alternative to the smart bifolds we ordered and paid for.
We are currently still waiting a refund, they aren’t communicating properly with us and we’ve had to call them on a different phone number for them to answer.
I feel so gutted that we’ve given this company £2720 of our very hard earned money. They’ve taken our money chucked us a poor attempt of bifold doors and were left feeling hopeless.
I wouldn’t even give them 1 star.
Please do not get caught out like we have.
After having to source our own knock on’s due to gfd homes not having them in time for the delivery date they gave us they reimburse us our money for knock on’s only (thank you) and we had to purchased them elsewhere.
The bifolds we purchased from gfd homes where SMART VISO 1000, 70mm profile as written on the order email. The knock on’s we had to source elsewhere where SMART KNOCK ON’s 70mm profile to fit the bifolds we purchased (profile measurements on gfd website). HOWEVER the bifolds we received where opal infinitive 80mm profile as written on the invoice letter when delivered.
So of course the smart knock on’s won’t fit on opal doors!!!
Still awaiting refund as our custom/contract was with and only with GFD HOMES nobody else not their suppliers or wherever they sourced them from.
July 22, 2024
Unprompted review
Reply from GFD Homes
Good morning Rachel,
I’m sorry to hear you are dissatisfied with the service and the product you have received from GFD Homes.
I can confirm you have received a genuine Smarts Systems product and not a ‘cheap alternative’ as you have suggested in your review. At GFD Homes we only work with approved Smart Systems suppliers so we are disappointed to hear you suggest the product is not genuine.
In regards to your order journey, I understand you experienced a delay on your order and also the frames have arrived damaged, I’m so sorry to hear this occurred.
Unfortunately, the delay with your order was due to a stock shortage of add-ons required on your order. As this was going to hold up your order till September I understand you managed to source your own addons which were reimbursed in full and delivery of your order followed 7 days after the initial delay was notified to you to allow you to move forward with installation.
We will always aim to get orders to our customers on the date specified however very rarely stock shortages can occur and sadly delays can occur. Our suppliers do try to keep this to a minimum and we will always advise our customers in their delivery email that the delivery date provided is based on current information from our suppliers in regards to the arrival of stock.
We are also sorry to hear your frame has arrived damaged, rest assured we are working with the manufacturer to come to a resolution for this.
As much as frame damage is as equally frustrating for you as it is for us, we have several options to resolve this without the need for a full refund and cancellation of your order. This would be a last resort if we could not resolve the damage reported which looking over your images will be possible.
As you are currently dealing with our customer service manager Sharon I will leave you in her very capable hands.
Once again I can only apologise for the issues you have had with your order but we will endeavour to come to a resolution you are satisfied with as soon as possible.
Kind Regards
Katie
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Great company
Great company, i was looked after by Nick at Global Doors but i wanted timber composite which could only be purchased through the sister company GFD.
Absolutely fantastic service, was not rushed into buying, in fact it was many calls to Nick over number of weeks, he was so thorough it was important to him things were right for me as he put it your spending a lot of money.
Doors arrived early, great email set up keeping me up to date with order.
Goods arrived well packaged , excellent quality very pleased customer
i would use again and have recommended to friends who are looking to buy new doors.
Well done
August 9, 2024
Reply from GFD Homes
Hi Natalie,
Thank you for the fantastic review and for ordering with GFD Homes.
We are so pleased you had a brilliant experience with the help of Nick in the sales department.
Thank you for your recommendation, we hope to hear from you again in the future!
Kind Regards
Katie
An excellent product and fitting process
Carla on the telephone helpline was very helpful, from the initial contact through to the final ordering process. The measuring and fitting went smoothly and we are very pleased with the new door.
August 14, 2024
Reply from GFD Homes
Hi John,
Thank you for taking the time to share your experience of GFD Homes, we're delighted to hear you have had a fantastic experience.
I will pass your kind feedback on to Carla who I'm sure will be thrilled with this review!
Kind Regards
Katie
On time
On time, clearly knew their job.
Fitted the doors and we are really impressed, all waste removed.
August 13, 2024
Reply from GFD Homes
Hi Craig,
Thank you so much for sharing your experience and for ordering with GFD Homes.
Kind Regards
Katie
Highly Recommended
Ordering from GFD Homes has been a really good experience. We had lots of questions prior to ordering which were answered by knowledgeable, helpful and friendly staff. Recommended.
August 14, 2024
Reply from GFD Homes
Hi Caroline,
Thank you for taking the time to share your experience and for ordering with GFD Homes.
Kind Regards
Katie
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Very good service and as stated…
Very good service and as stated delivered on time would highly recommend
July 15, 2024
Reply from GFD Homes
Hi Antony,
Thank you for the 5-star review and for ordering with GFD Homes, your recommendation is greatly appreciated!
Kind Regards
Katie
Issues with the installation and lack of explanation
After we noticed issues with the installation, they didn’t respond to us.
August 8, 2024
Reply from GFD Homes
Good morning,
I am so sorry to hear you have had an issue with your installation, rest assured we want to you're happy with your new door and the installation provided.
Unfortunately, we did have a few issues with our email server last week so I can only apologise if this has resulted in your email being missed.
I have asked a member of the customer service team to reach out to you as soon as possible so we can resolve any concerns you may have.
Kind Regards
Katie
Fantastic customer service
Fantastic customer service, Professional throughout and brilliant product. We love our new front door.
August 7, 2024
Reply from GFD Homes
Good afternoon Alexander,
Thank you so much for the 5-star review and for ordering with GFD Homes.
Kind Regards
Katie
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