GHD Repair by Fogma Ltd Reviews 

450
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company and its reliable repair services. Customers frequently praise the remarkably fast turnaround times, noting that broken hair straighteners are expertly fixed and safely shipped back to them within just a few days. People deeply appreciate the efficient communication, timely status updates, and professional advice provided throughout the entire customer service journey. Some reviewers were happy with the comprehensive checklists and clear written explanations included alongside their fully restored devices. Consumers also mention that purchasing necessary spare parts, acquiring new replacements, and selling old broken items are handled smoothly without stress.

What people talk about most

Service

Reviewers mention positive feedback about service, frequently highlighting the outstanding quality and... See more

Product

People report positive experiences with product, highlighting the incredibly fast turnaround and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Previously repaired straighteners. Failed within year offered a very reasonable repair rate (wasn't anything to do with original repair) both times quick turn around. Called for advice on Air One happ... See more

Rated 5 out of 5 stars

My straightners were 6 months out of warranty and had minimal use so was gutted when the red ring and beep started from nowhere. Found this site and was doubtful if they could’ve fixed . Well within 4... See more

Rated 5 out of 5 stars

Came across this company when wanting to find someone who could repair my GHD irons. I can highly recommend this company. I dropped my GHD’s off on Tuesday 4.11.25 and received them back by post the... See more

Rated 5 out of 5 stars

Can’t give enough praise to what these guys do. Such a great service at fantastic price. I thought my Wife’s 20+ years GHD’s had seen their last days and was apprehensive about purchasing a new pair a... See more


Company details

  1. Electronics & Technology

Written by the company

We offer GHD Hair Straightener repairs via post and also new and refurbished spare parts via our website. If you are not sure what might be wrong with your irons, then have a look at the "Repair Info" section of our website which should tell you everything you need to know!


Contact info

4.9

Excellent

TrustScore 5 out of 5

450 reviews

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4.9

All reviews

(450)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant customer care

Brilliant customer care. I ordered a replacement cable, but was sent a different item, before I could even contact them, they rang me to explain the mistake and I had the right item out a day later, i offered to return the item, but was told to keep it, in case i needed it at a later time. Usually postage to Northern Ireland takes a few days more, not the case with these guys. Very impressed, a lovely friendly company. The cable I ordered was of a much better quality than I had bought in the past. Straighteners fixed, happy me.

April 9, 2024
Unprompted review
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Rated 5 out of 5 stars

I would highly recommend!

I sent my straighteners to be repaired on Thursday, they were then repaired on Friday and arrived back to me on Saturday. This was a very quick service, and my straighteners are now back in working condition:) thank you very much!

April 7, 2024
Unprompted review
Rated 5 out of 5 stars

A* AMAZING

excellent service for my recently fixed GHD’s.
Excellent communication skills with all the queries.
GHD’s were repaired the same day
Can’t recommend enough.
One very happy customer. Thanks so much

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Purchased a replacement cable for my GHD straightener…

Purchased a replacement cable for my old GHD’s as they had exposed wires near plug. Trevor communicated quickly to queries. Replacement cable arrived fast and is of excellent quality. Their website has fantastic instructions for replacing cable and a video with easy to follow steps. I’m so glad I discovered the site and didn’t have to buy a new straightener.

February 11, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Quick service and great communication throughout. My archaic GHD came back perfectly reusable. Thank you for the service!

March 12, 2024
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Rated 5 out of 5 stars

Great service from Trevor who fixed my…

Great service from Trevor who fixed my wife's MK V straighteners in double quick time and when there was a problem shortly after they were returned, he responded quickly to my Email and was happy to fix them again free of charge.

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service! I sent my GHD Gold to be repaired on Monday, was emailed that they had been repaired AND modified on Tuesday, and they were back with me, fully operational, on Wednesday morning. I am absolutely over the moon - thank you so much!

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Quick and successful gold repair

I had a broken set of Gold GHDs that were slowly flashing red and making a pulsing tone whenever I switched them on, and they were giving off absolutely no heat.

I searched online for a repair option, which are generally more limited for Gold models. There were a number of options, some of them offering service starting at around £20, but they would generally only diagnose the problem for this price, any parts required for the repair would be extra, so I was worried the price could quickly mount up. I chose GHD Repair as their service offered a fixed price (mostly, I believe some types of physical damage may incur additional charges, e.g. cracked plates, but best to check the T&Cs of the service you select). At ~£40 it was the most expensive service they offer, but I think that is down to part cost and complexity of doing the repair on Gold models. Standard models look to be under £30 for the same service.

I posted the straighteners on Thursday at 3:30pm. I had confirmation that they were received, repaired and despatched before midday Friday. I had them back working like new by Saturday morning.

I spent £48 all in including my postage, but this was better than replacing a set of £200 straighteners that were only 3 years old. Less electronic waste going to landfill and hopefully at least 3 more years of life in the straighteners (they have soldered some push-fit components during the repair that will in theory make them more reliable).

Happy wife.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

A fantastic Service

A fantastic Service! I’m local, so was able to drop my straighteners off instead of posting. I dropped them off on Saturday afternoon and they were fixed and ready to collect again in the evening! I use my straighteners every day so it was brilliant to have them repaired so quickly!

March 9, 2024
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Rated 5 out of 5 stars

CAME BACK SO QUICK I THOUGHT THEY WERE UNFIXABLE

Sent on Thursday 29th Feb. they received on Friday 1st March, fixed & sent back same day as I received on Saturday 2nd March!
Thought they'd been sent back so quickly because they were unfixable or something haha but were in perfect working order.
They've been sitting idle for months aswell so daughter was extremely happy to get her own straighteners back.
These were only a couple of months outside GHD's 2year warranty & they only offered a 10% discount for a new pair, so I am glad I found this company.
Highly recommend & shall use in future if needed.
Thank you :)

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

What a great company

What a great company. I sent my straighteners off on the Tuesday to receive them back (and fixed!!) by the Friday of the same week. Really easy to send and a very reasonable price considering the cost of a new pair. I am so impressed with this company. Thank you so much!

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Super easy process, fast repair and return

If your GHD straighteners or hairdryer has stopped working then please don’t go out and buy another without considering this repair service. The cost to repair my hairdryer was about a quarter of the cost of a new one and it has been returned to me within 5 days in full working order. It only cost £6 to package and send, with ‘signed for’ delivery, and it was a super easy process. I’ve used this service before for a set of straighteners and I’m still using them 4 years on. I'm chuffed to bits with the service and would definitely go back again. Thank you so much ⭐️⭐️⭐️⭐️⭐️

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service,

Amazing service,
I had all but given up hope, as new ghds are so expensive. I had been using a cheap pair that were pants. Did some googling and found this site, so I dug out my poorly ghds that I'd hidden under the bed in hope they might miraculously fix themselves, Sent them off and within less than a week I have them back working as they once did 😊😊 thank you so much

February 27, 2024
Unprompted review
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Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, sent back Weds night Royal Mail next day and returned repaired, upgraded and tested Friday morning. Thank you Trevor First Class Service

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

My wife's straighteners were posted from the Highlands on Friday afternoon. Repaired by Saturday afternoon and received back on Tuesday lunchtime. Nearly every electrical item was replaced. They are just like a new pair. Excellent service. Thank you.

February 20, 2024
Unprompted review
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Rated 5 out of 5 stars

10/10.

10/10.
Clear guidance as to what to do to safely post GHDS. Super quick diagnostic test and repair and GHDs returned to me 3 days later.
Meant I didn’t have to buy a brand new pair of GHDs and saved me hundreds!
Very impressive service! Keep up the good work. If only every company was as good as yours..!
Many thanks

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Super fast service

Used this service last week, all communication was 5*. Item was collected by Royal Mail on Thursday, had an email with all repairs on the Wednesday, and received back on the Thursday morning. Super fast service, and the straighteners are like brand new! I can’t recommend these highly enough.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Delighted

Fantastic service, received my Helios hairdryer back within 2 days of posting all fixed and wrapped well. I was kept informed by email on every step. Would definitely recommend, fantastic service.
Now have a spare too.

February 10, 2024
Unprompted review

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