Victoria assisted me so brilliantly and was willing to go above and beyond to help me complete my onboarding process. Which is now completed thanks to her. Kind Regards, Hassan Hussain
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far I've spoken to Giant about organising them as my chosen PAYE partner for my contract for a public sector contract. So far my agent Mohamed Abdullahi has been very easily contactable, resp... See more
Company replied
i spoke to Courtney this morning who was extremely nice and patient which you don't usually get on when speaking to customer service. He resolved my problem quickly and knew where to direct me. Than... See more
Company replied
My onboarding experience with Giant has been smooth and timely, I've felt well informed throughout each stage. Victoria has been amazing and helpful. I hope this level of service continues.
Company replied
Company details
Written by the company
Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
Contact info
Fourth Floor 90 High Holborn, WC1V 6LJ, London, United Kingdom
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I’ve been with a few umbrella companies…
I’ve been with a few umbrella companies over the course of my interim journey.
Giant, on balance are the first who actively look after their off-payroll resource.
Whilst not perfect they fulfil their function as the go-between to enable workers to deliver their service to clients very well.
June 29, 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback! We're pleased to hear you've had a positive experience with us, and we appreciate your continued trust and support.
The whole experience has been trouble…
The whole experience has been trouble free, onboarding was straight forward any queries or concerns were explained to me. I would highly recommend Giant Umbrella to anyone looking to use an umbrella company.
June 29, 2026
Reply from Giant Group
Thank you for your recommendation! We're delighted to hear everything has gone smoothly and that you felt well supported throughout your journey. We really appreciate your feedback.
Amazing service from the GIANT team
Amazing service from the GIANT team, I would like to especially thank Scott for being very helpful and answering all my queries.
June 17, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that Scott was able resolve your query. We appreciate your kind feedback and will be sure to pass it on
Great Service
The dedication and care of the person assigned to me to support me during the process. Alma was excellent and ensured I was set up propoerly, responded very quickly and unblocked one issue I was having
June 22, 2026
Reply from Giant Group
Thank you for your wonderful feedback! We're so pleased to hear Alma provided such attentive support and helped resolve your issue promptly. We'll be sure to pass along your kind words, and we're glad we could help get everything in place for you.
The sign-up with Giant through one of…
The sign-up with Giant through one of their staff, Alma, was smooth, informative and quick. I’m happy with the service provided
June 17, 2026
Reply from Giant Group
Thank you for your kind feedback! We're delighted to hear Alma made the process straightforward and kept everything clear from start to finish. We appreciate you choosing Giant and look forward to supporting you.
The onboarding experience was smooth &…
The onboarding experience was smooth & Giant dealt with a query regarding payslip details quickly.
June 8, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're pleased to hear that your onboarding experience was smooth and that your payslip query was resolved quickly. We appreciate your feedback and are glad you had a positive experience.
Reply from Giant Group
Thank you for your review. We're delighted to hear that Nazmul provided such friendly and professional support. We'll be sure to pass on your kind feedback.
Giant group review
There were some communication issues, and the websites are very unclear with what they actually need. Some emails were contradictory, additionally the request for contact on the website does not work. The individuals I interacted with were very helpful, and once the information was sorted out, Nazmul Ahmed correctly filled out my information and was generally helpful.
June 26, 2026
Unprompted review
Reply from Giant Group
Thank you for taking the time to share your feedback. We're sorry to hear that you experienced some communication issues and found parts of the onboarding process unclear. We appreciate your comments and will take them on board as we continue to improve. It's great to hear that Nazmul was able to provide helpful support and get everything resolved in the end.
Timely support and clear guidance…
Timely support and clear guidance whenever required.
June 25, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're pleased to hear that you received timely support and clear guidance whenever you needed it. We appreciate your feedback and are glad you had a positive experience.
Do not use, dishonest, unreliable do not provide important information.
The process with giant has shown them to be dishonest, the service is Unprofessional. You will be given different information from different people depending on who you are talking to. They told me they are unable to make reasonable adjustments when I requested the handbook being sent out via post and suggested I go somewhere and print it as I didn’t not ask got it before, no understanding. They make it the employees problem. They have not provided me with the information I needed from the start. The communication is rude and difficult. Please do not use them. Go with another umbrella company. I am suggesting the financial ombudsman looks into their conduct.
June 25, 2026
Unprompted review
Reply from Giant Group
Hi Faye
Thank you for taking the time to leave your review. We are sorry to hear about your experience regarding the pension auto enrolment process.
We can confirm that a senior member of the team has been in contact with you to discuss this matter and provide further clarification.
We appreciate you taking the time to engage with us and allowing us the opportunity to address your concerns.
I genuinely appreciate the staff “Alma”…
I genuinely appreciate the staff “Alma” for making my process smoother and easier. Thanks to the whole team.
June 25, 2026
Reply from Giant Group
Thank you for your kind feedback. We’re glad to hear Alma and the team were able to make your process smoother and easier. We really appreciate you taking the time to share this.
Really good on boarding and all very…
Really good on boarding and all very helpful
June 15, 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback. We’re pleased to hear you had a really good onboarding experience and found the team helpful throughout.
A helpline chat option that’s helpful
I found the help line chat people very helpful and guided me thru the system which if you are not using it every week can take a bit of time. When I had made an error they made the correction for me. 😊
June 23, 2026
Unprompted review
Reply from Giant Group
Hi Peter, thank you for your review and glad you found the chat option helpful
Luke Anderson has been a massive help , very professional
Luke Anderson has been a massive support.
June 11, 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback. We’re glad to hear Luke Anderson has been a great support and really appreciate you taking the time to share this.
Working for Giant Group
I always got psid on time or was told if there was a problem. Communication was extremely good from Taryn Chapman.
Zoe Pritchard and Fardeen Syed were also very helpful in sorting out my SIPP (pension) contributions and tax liability.
The webaite was very useful and the payslips and P60 available when promised.
I worked for Giant for a number of years and had a very good, professional service from them.
May 31, 2026
Unprompted review
Reply from Giant Group
Hi Dave, thank you for your review and its great to see that the team have been supportive in anything you have needed
I had a very good experience with Aisha…
I had a very good experience with Aisha and felt supported. She was attentive and ensured a smooth transition.
June 17, 2026
Reply from Giant Group
Thank you for your feedback. We’re pleased to hear Aisha was attentive and helped ensure a smooth and well-supported transition.
Reply from Giant Group
We're sorry to hear that your onboarding experience did not meet expectations and appreciate you taking the time to leave feedback.
We understand how important a smooth and supportive onboarding process is, so we're disappointed to learn that your experience left you feeling underwhelmed.
A member of our management team would welcome the opportunity to discuss your concerns further and better understand what happened. Please get in touch with us, so we can review the situation and see how we can help.
Generally good
Generally good
Sometimes difficult to negotiate their portal but good communication via staff member Luke
June 15, 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback. We’re pleased to hear communication with Luke was helpful and appreciate your comments regarding the portal, which we’ll take on board.
AIma was very patient with me.
AIma was very patient with me
i felt like i was in an IT class, explaining the Giant portal on Teams video, helping me up load informations, as i had issues with it
Thanks Alma
Charlotte O
June 24, 2026
Reply from Giant Group
Thank you for your feedback. We’re glad to hear Alma was patient and supportive. We really appreciate you sharing your experience.
The company has been helpful and positive
The company has been helpful and proactive making the
onboarding a positive experience .
from the initial conversation , I have found Luke Anderson and all his colleagues to be very positive .
Malcolm Tanner
June 24, 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback. We’re pleased to hear things have been running smoothly and that Luke Anderson and the wider team have been supportive throughout.
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