So far I've spoken to Giant about organising them as my chosen PAYE partner for my contract for a public sector contract. So far my agent Mohamed Abdullahi has been very easily contactable, resp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i spoke to Courtney this morning who was extremely nice and patient which you don't usually get on when speaking to customer service. He resolved my problem quickly and knew where to direct me. Than... See more
Company replied
Apart from the annoying Bot at the beginning of the support process, I found the support chat really helpful. Kristie Edwards was pleasant, knowledgable and efficient. It was a pleasure to work with... See more
Company replied
I spoke with Courtney today, I had a wonderful experience. couldn't be happier with the service I received from Courtney he was so helpful and patient helping me fill in my form today for my payroll.... See more
Company replied
Company details
Written by the company
Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
Contact info
Fourth Floor 90 High Holborn, WC1V 6LJ, London, United Kingdom
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly Professional
Giant has been managing my contract payroll for the last few months. The onboarding experience was highly professional. The various levels of Umbrella services offered by Giant are useful for varied needs. The support staff are very responsive.
July 2, 2026
Unprompted review
Helpful and efficient
Alma was very polite and helpful. She responded quickly to any issues and resolved them. This gave a very good impression of the company.
July 2, 2026
Reply from Giant Group
Thank you for your feedback! We're glad Alma provided helpful support and made a positive impression. We’ll be sure to share your kind words with her.
Very professional and thorough throughout
Very professional and thorough with the onboarding. Genesis and Alma went above and beyond to make sure everything was in place during the setup. Thorough and professional quotes/figures at the start. Thanks.
July 2, 2026
Reply from Giant Group
Thank you for your feedback! We're pleased Genesis and Alma could support you through the setup process and provide a smooth experience.
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found the process straightforward and our platform easy to use. We appreciate your feedback and are glad you had a positive experience.
Reply from Giant Group
Thank you for your review. We're pleased to hear that Nazmul made the process smooth and straightforward. We'll be sure to pass on your kind feedback.
10 stars
Whenever I needed something Mr. Kosi were very prompt and very helpful. Very happy with service provided by Mr.Kosi!
10 gold stars!!
July 1, 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback. We're so pleased Kosi could assist you promptly and was helpful to your query. We shall pass on this message to him
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found our service responsive. We appreciate your feedback and are glad you had a positive experience.
Reply from Giant Group
Thank you for the review! Were glad you've had a positive experience and appreciate the feedback
GIANT feedback
Kosi was able to meet my urgent need (where two previous colleagues had failed) with the speed and ownership needed. And with a very good attitude.
June 30, 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback! We're so pleased Kosi could resolve your urgent need quickly and with the ownership and positive attitude you deserved
I’ve been with a few umbrella companies…
I’ve been with a few umbrella companies over the course of my interim journey.
Giant, on balance are the first who actively look after their off-payroll resource.
Whilst not perfect they fulfil their function as the go-between to enable workers to deliver their service to clients very well.
June 29, 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback! We're pleased to hear you've had a positive experience with us, and we appreciate your continued trust and support.
The whole experience has been trouble…
The whole experience has been trouble free, onboarding was straight forward any queries or concerns were explained to me. I would highly recommend Giant Umbrella to anyone looking to use an umbrella company.
June 29, 2026
Reply from Giant Group
Thank you for your recommendation! We're delighted to hear everything has gone smoothly and that you felt well supported throughout your journey. We really appreciate your feedback.
Amazing service from the GIANT team
Amazing service from the GIANT team, I would like to especially thank Scott for being very helpful and answering all my queries.
June 17, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that Scott was able resolve your query. We appreciate your kind feedback and will be sure to pass it on
Great Service
The dedication and care of the person assigned to me to support me during the process. Alma was excellent and ensured I was set up propoerly, responded very quickly and unblocked one issue I was having
June 22, 2026
Reply from Giant Group
Thank you for your wonderful feedback! We're so pleased to hear Alma provided such attentive support and helped resolve your issue promptly. We'll be sure to pass along your kind words, and we're glad we could help get everything in place for you.
The sign-up with Giant through one of…
The sign-up with Giant through one of their staff, Alma, was smooth, informative and quick. I’m happy with the service provided
June 17, 2026
Reply from Giant Group
Thank you for your kind feedback! We're delighted to hear Alma made the process straightforward and kept everything clear from start to finish. We appreciate you choosing Giant and look forward to supporting you.
The onboarding experience was smooth &…
The onboarding experience was smooth & Giant dealt with a query regarding payslip details quickly.
June 8, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're pleased to hear that your onboarding experience was smooth and that your payslip query was resolved quickly. We appreciate your feedback and are glad you had a positive experience.
Reply from Giant Group
Thank you for your review. We're delighted to hear that Nazmul provided such friendly and professional support. We'll be sure to pass on your kind feedback.
Giant group review
There were some communication issues, and the websites are very unclear with what they actually need. Some emails were contradictory, additionally the request for contact on the website does not work. The individuals I interacted with were very helpful, and once the information was sorted out, Nazmul Ahmed correctly filled out my information and was generally helpful.
June 26, 2026
Unprompted review
Reply from Giant Group
Thank you for taking the time to share your feedback. We're sorry to hear that you experienced some communication issues and found parts of the onboarding process unclear. We appreciate your comments and will take them on board as we continue to improve. It's great to hear that Nazmul was able to provide helpful support and get everything resolved in the end.
Timely support and clear guidance…
Timely support and clear guidance whenever required.
June 25, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're pleased to hear that you received timely support and clear guidance whenever you needed it. We appreciate your feedback and are glad you had a positive experience.
Do not use, dishonest, unreliable do not provide important information.
The process with giant has shown them to be dishonest, the service is Unprofessional. You will be given different information from different people depending on who you are talking to. They told me they are unable to make reasonable adjustments when I requested the handbook being sent out via post and suggested I go somewhere and print it as I didn’t not ask got it before, no understanding. They make it the employees problem. They have not provided me with the information I needed from the start. The communication is rude and difficult. Please do not use them. Go with another umbrella company. I am suggesting the financial ombudsman looks into their conduct.
June 25, 2026
Unprompted review
Reply from Giant Group
Hi Faye
Thank you for taking the time to leave your review. We are sorry to hear about your experience regarding the pension auto enrolment process.
We can confirm that a senior member of the team has been in contact with you to discuss this matter and provide further clarification.
We appreciate you taking the time to engage with us and allowing us the opportunity to address your concerns.
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