So far I've spoken to Giant about organising them as my chosen PAYE partner for my contract for a public sector contract. So far my agent Mohamed Abdullahi has been very easily contactable, resp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
i spoke to Courtney this morning who was extremely nice and patient which you don't usually get on when speaking to customer service. He resolved my problem quickly and knew where to direct me. Than... See more
Company replied
Apart from the annoying Bot at the beginning of the support process, I found the support chat really helpful. Kristie Edwards was pleasant, knowledgable and efficient. It was a pleasure to work with... See more
Company replied
I spoke with Courtney today, I had a wonderful experience. couldn't be happier with the service I received from Courtney he was so helpful and patient helping me fill in my form today for my payroll.... See more
Company replied
Company details
Written by the company
Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
Contact info
Fourth Floor 90 High Holborn, WC1V 6LJ, London, United Kingdom
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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My name is Muhammad Ali Dawood and…
My name is Muhammad Ali Dawood and experience has been excellent as despite some confusion or inconveniences, these gave been dealt with swiftly and the process has been very smooth.
July 27, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that, despite a few initial challenges, everything was resolved quickly and your overall experience was smooth. We really appreciate your feedback and are glad we could provide a positive experience.
Reply from Giant Group
Thank you for your review. We're delighted to hear that you found our team helpful, friendly and quick to respond. We really appreciate your feedback.
Sabahat
Sabahat was very helpful and made my whole onboarding experience very easy.
July 22, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Sabahat made your onboarding experience easy and provided such helpful support throughout. We'll be sure to pass on your kind feedback to Sabahat.
My onboarding experience with Giant for…
My onboarding experience with Giant for my PwC assignment was smooth and well organised. The process was straightforward, and the onboarding team provided clear guidance at each stage. A special mention goes to Sabahat, who was incredibly helpful throughout the process and made the experience stress-free and efficient.
July 27, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that your onboarding experience was smooth, well organised and easy to follow. It's especially great to know that Sabahat provided such helpful support and made the process stress-free and efficient. We'll be sure to pass on your kind feedback to Sabahat.
Simple and Easy
It was a great experience, simple and easy to use, especially with the help of Sabahat Razaq.
July 22, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that you found the process simple and easy to use, and that Sabahat provided such helpful support throughout. We'll be sure to pass on your kind feedback to Sabahat.
Quick and Easy process
Process was explained well by Sabahat Razaq and it was quick and easy to complete from then on
July 27, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Sabahat explained the process clearly and made your onboarding quick and easy to complete. We'll be sure to pass on your kind feedback to Sabahat.
Giant group has been very easy to use…
Giant group has been very easy to use which has been great for me. I would like to thank Nazmul Ahmad for the great customer service and always ready to answer my questions.
July 22, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that you've found Giant easy to use and that Nazmul provided such great customer service. It's great to know they were always on hand to answer your questions. We'll be sure to pass on your kind feedback to Nazmul.
Nazmul made the onboarding process…
Nazmul made the onboarding process seamless, He responded promptly to queries, guiding me through the forms, with clear instructions.
July 20, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Nazmul made your onboarding process seamless and responded promptly to your queries with clear guidance throughout. We'll be sure to pass on your kind feedback to Nazmul.
Very organised and seemless information…
very organised and seemless information provision
July 26, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that you found the process well organised and that the information provided was clear and seamless. We really appreciate your feedback.
very good service comforting made me…
very good service comforting made me not have to worry if i did not understand something as i was ensured help was not far away at all.
July 25, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that you found our service helpful and reassuring, and that you always felt support was available whenever you needed it. We really appreciate your kind feedback.
Instructions are clear and concise
Instructions are clear and straightforward. The onboarding process is made really simple. For Nazul Ahmed.
July 24, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that you found the instructions clear and straightforward, and that Nazmul made your onboarding process simple and easy. We'll be sure to pass on your kind feedback to Nazmul.
Excellent Customer Service
I had a question regarding Insurance payments. Andre Davis responded immediately. He answered my question and offered further advice to help me understand what I was entitled to. I feel he went above and beyond to assist me.
July 23, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Andre was able to answer your question promptly and provide clear, helpful guidance on your insurance payments. It's great to know they went above and beyond to support you. We'll be sure to pass on your kind feedback to Andre.
Easy to work and support is helpful
Easy to work and support is helpful
July 22, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that you've found Giant easy to work with and that our support team has been helpful throughout your experience. We really appreciate your feedback.
Great Service
Asked for a copy of P60. Responded in a couple of hours with a password protected file. Brilliant service!
July 20, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that your P60 request was handled so quickly and securely. It's great to know you received the support you needed and had such a positive experience. We really appreciate your feedback.
Great onboarding by Victoria
July 23, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Victoria made your onboarding experience a great one. We'll be sure to pass on your kind feedback to Victoria.
Really fast and easy onboarding…
Really fast and easy onboarding experience Sabahat Razaq was very helpful
July 17, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that your onboarding experience was quick and easy, and that Sabahat was so helpful throughout the process. We'll be sure to pass on your kind feedback to Sabahat.
Mostly good but 1 bad experience
Generally good with good customer service but 1 time didnt pay me and now in a payment dispute over 1300£.
Always write down what they say on calls
July 23, 2026
Unprompted review
Reply from Giant Group
Hi Sam, sorry to hear about the dispute you have regarding your payment, we are aware that a senior manager has been in contact with you and is looking to get this resolved as soon as possible.
Great
Victoria made the onboarding process straightforward and was helpful throughout. Communication was clear, and everything was completed quickly.
July 22, 2026
Unprompted review
Reply from Giant Group
It's great to know your onboarding experience was smooth from start to finish. We're pleased Victoria was able to provide clear communication and helpful support throughout, making the process straightforward and efficient. Thank you for taking the time to share your experience.
Very Fast
Once in contact via phone call Nazmul Ahmed handled everything smoothly regards to a contract the same day. Very fast service and kind staff.
July 22, 2026
Unprompted review
Reply from Giant Group
We're so pleased to hear that Nazmul was able to resolve everything regarding your contract so quickly. Providing prompt, friendly support is exactly what we aim for, and it's wonderful to know you had such a positive experience. Thank you for taking the time to share your feedback.
Really easy to navigate and sign up to…
Really easy to navigate and sign up to thanks to Victoria Fortune.
July 22, 2026
Unprompted review
Reply from Giant Group
We're delighted to hear that you found the sign-up process easy to navigate. It's great to know Victoria made the experience even smoother with their support. Thank you for taking the time to leave your feedback.
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