So far I've spoken to Giant about organising them as my chosen PAYE partner for my contract for a public sector contract. So far my agent Mohamed Abdullahi has been very easily contactable, resp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i spoke to Courtney this morning who was extremely nice and patient which you don't usually get on when speaking to customer service. He resolved my problem quickly and knew where to direct me. Than... See more
Company replied
Apart from the annoying Bot at the beginning of the support process, I found the support chat really helpful. Kristie Edwards was pleasant, knowledgable and efficient. It was a pleasure to work with... See more
Company replied
I spoke with Courtney today, I had a wonderful experience. couldn't be happier with the service I received from Courtney he was so helpful and patient helping me fill in my form today for my payroll.... See more
Company replied
Company details
Written by the company
Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
Contact info
Fourth Floor 90 High Holborn, WC1V 6LJ, London, United Kingdom
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Giant Group
Thank you for your review. We're delighted to hear that you found the process very straightforward. We appreciate your feedback.
Very impressed with onboarding process
Very impressed with the quick and easy access to all required information for onboarding. Helpful customer support team, access through chat option is really great.
April 1, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that you found the onboarding process quick and easy, and that all the information you needed was readily available. It's also great to hear that our customer support team and live chat service were so helpful. We really appreciate your feedback.
Giant are a great team to work with...........
Giant have been good, I have used them many times over the years. Very professional approach and the team are very responsive. I would recommend anyone looking to use their services to talk to them and get a feel for what they can offer........
July 14, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear you've continued to have such positive experiences with Giant over the years. It's great to know you've found our team professional and responsive, and we really appreciate your recommendation. Thank you for your continued support.
Super service from Samuel
Samuel Prince provided informative, professional, and helpful customer service. He gave excellent pension advice, explained everything clearly, and made the whole process easy to understand. His knowledge and friendly approach were greatly appreciated. Samuel is a real asset to the GIANT company, and I would highly recommend his service.
July 10, 2026
Reply from Giant Group
Thank you for your kind review! We're delighted to hear Samuel provided clear, professional advice and made the process easy to understand. We'll be sure to pass on your lovely feedback to him.
The process of my onboarding experience…
The process of my onboarding experience was very smooth, everything I was required to do was explained clearly and was easy to complete. Sabahat Razaq was very helpful and had great communication.
July 2, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that your onboarding experience was smooth and that everything was explained clearly and easy to complete. It's great to know that Sabahat provided such helpful support and excellent communication throughout. We'll be sure to pass on your kind feedback.
Easy onboarding process with Nazmul
July 1, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found the onboarding process easy and straightforward. We'll be sure to share your kind feedback with Nazmul.
My wonderful experience
Overall very simple and easy to understand. Victoria Fortune was also very helpful when i faced a problem with logging in by giving me clear instructions to follow in order to solve my problem.
July 2, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that you found the onboarding process simple and easy to understand. It's great to know that Victoria was able to resolve your login issue with clear and helpful guidance. We'll be sure to pass on your kind feedback.
Eleanor was helpful
Eleanor was helpful. I was provided with the document I need without any hassle.
July 9, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're pleased to hear that Eleanor was able to provide the documents you needed quickly and without any hassle. We'll be sure to pass on your kind feedback.
The website was easy to navigate.
July 2, 2026
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found our website easy to navigate. We appreciate your feedback and are glad you had a positive experience.
Absolutely great onboarding experience
Absolutely great onboarding experience. very smooth and efficient. Huge thanks to Nazmul Ahmed for being the primary reason for this
July 9, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that your onboarding experience was smooth and efficient. It's especially great to know that Nazmul made such a positive difference throughout the process. We'll be sure to share your kind feedback with Nazmul.
Fast and efficient
July 2, 2026
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found our service fast and efficient. We appreciate your feedback.
Umbrella company for final months of contract
Had to switch to Giant as umbrella company for final months of a contract. Paid on time and clearer payslip than previous umbrella co. Friendly and mostly efficient support team, but web portal/apps a bit clunky... could benefit from a refresh. On the whole, felt well looked after.
July 3, 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback! We're glad you’ve had a positive experience with our support and service. We appreciate your comments and will continue working to improve our systems.
Excellent customer service
Excellent customer service and assistance provided particularly by Victoria Fortune, as well as an easy to use platform.
July 6, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that you found our platform easy to use and received excellent customer service. It's especially great to know that Victoria provided such helpful support. We'll be sure to pass on your kind feedback.
Seamless experience throughout…
Seamless experience throughout onboarding with Luke.
June 22, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that your onboarding experience with Luke was seamless from start to finish. We'll be sure to pass on your kind feedback.
A nice courtesy call regarding a change…
A nice courtesy call regarding a change in my payment details. I appreciate that.
July 8, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're pleased to hear that you appreciated the courtesy call regarding your payment details. We appreciate your feedback and are glad we could provide a positive experience.
Swift and efficient
Nazmul Ahmed was extremely helpful in helping me resolve a reoccurring technical issue, he was swift and efficient.
July 7, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're pleased to hear that Nazmul was able to resolve your technical issue quickly and efficiently. We'll be sure to pass on your kind feedback.
Very helpful person
Very helpful person - Victoria Fortune
Easy to explore and complete.
July 8, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. It's great to hear that you found the process easy to complete and that Victoria provided such helpful support. We'll be sure to pass on your kind feedback.
I spoke with Courtney today
I spoke with Courtney today, I had a wonderful experience. couldn't be happier with the service I received from Courtney he was so helpful and patient helping me fill in my form today for my payroll. Every time I call Giant I hope I get to speak to Courtney this was the second time I spoke with him. He is great at his job and so lovely to speak too. The best customer service experience I have had!!!
July 8, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're thrilled to hear that Courtney provided such patient and supportive service and made your experience such a positive one. We'll be sure to share your kind words and recognition with Courtney – feedback like this means a great deal.
Calm personal and quick to act so it…
Calm personal and quick to act so it was good experience
July 8, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're pleased to hear that you had a positive experience and found the support calm, personable and efficient. We appreciate your feedback.
The onboarding process was great
The onboarding process was great. Nazmul was brilliant with talking me through the process and the information needed. Just brilliant experience all round.
July 8, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're so pleased to hear that your onboarding experience was a positive one. We'll be sure to pass on your kind feedback to Nazmul and are delighted the process was clear and straightforward.
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