So far I've spoken to Giant about organising them as my chosen PAYE partner for my contract for a public sector contract. So far my agent Mohamed Abdullahi has been very easily contactable, resp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i spoke to Courtney this morning who was extremely nice and patient which you don't usually get on when speaking to customer service. He resolved my problem quickly and knew where to direct me. Than... See more
Company replied
Apart from the annoying Bot at the beginning of the support process, I found the support chat really helpful. Kristie Edwards was pleasant, knowledgable and efficient. It was a pleasure to work with... See more
Company replied
I spoke with Courtney today, I had a wonderful experience. couldn't be happier with the service I received from Courtney he was so helpful and patient helping me fill in my form today for my payroll.... See more
Company replied
Company details
Written by the company
Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
Contact info
Fourth Floor 90 High Holborn, WC1V 6LJ, London, United Kingdom
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Miriam was great and resolved my issue…
Miriam was great and resolved my issue very efficiently very much appreciated
July 7, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that Mariam was able to resolve your issue quickly and efficiently. We'll be sure to pass on your kind feedback.
Very good service and quick!
July 7, 2026
Unprompted review
Reply from Giant Group
HI Alin, I am pleased to hear you had such a positive experience with D'marn! Thank you for taking the time to leave us a review. We're delighted that you found the service very good and quick and we'll be sure to pass your kind words on to D'marn.
Exceptionally helpful
Exceptionally helpful, polite and professional. Courtney had great patience and was very clear in addressing my concerns. Great manner and a really supportive helpful guy!You are a real trouper Courtney!
July 7, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Courtney provided such patient, professional and supportive service. We'll be sure to pass on your kind feedback and recognition – we're sure it will mean a great deal.
Sabahat Razaq was genuinely incredibly…
Sabahat Razaq was genuinely incredibly helpful throughout the entire onboarding process. They were supportive, responsive, and made everything clear and straightforward, which made the experience much smoother.
July 1, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're so pleased to hear that Sabahat made your onboarding experience clear and straightforward. We appreciate your kind feedback and will be sure to pass it on.
It has been a smooth and professional…
It has been a smooth and professional experience, and I really appreciate the support provided by the team especially Sabahat Razaq in getting everything set up. Thank you for your help throughout the onboarding process.
Mohammad
July 6, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that your onboarding experience was smooth and professional. We'll be sure to share your kind feedback with Sabahat and the team. Thank you for taking the time to leave a review.
Excellent communication
I had a seamless experience with my onboarding with Sabahat Razaq at Giant. I was informed on every detail that was available and Sabahat ensured that it was a smooth and quick process, with frequent clear communication to make this understandable.
July 1, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that your onboarding experience was seamless and that Sabahat kept you informed every step of the way. We'll be sure to pass on your kind feedback.
My client support specialist
My client support specialist, Sabahat Razaq, has been excellent with updating me on the progress of my onboarding and quickly responding to any queries I had before beginning my assignment.
July 6, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that Sabahat kept you updated throughout your onboarding and responded quickly to your queries. We appreciate your kind feedback and will be sure to pass it on.
Sabahat was very friendly and helpful
Sabahat was very friendly and helpful
July 6, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. It's great to hear that Sabahat was friendly and helpful. We appreciate your feedback and will be sure to pass on your kind words.
I was provided with a smooth and clear…
I was provided with a smooth and clear onboarding experience. Sabahat Razaq was very helpful! Thanks
July 6, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're pleased to hear that your onboarding experience was smooth and straightforward. We'll be sure to share your kind feedback with Sabahat. Thank you for taking the time to leave a review.
Great onboarding experience by Sabahat…
Great onboarding experience by Sabahat Razaq, quick and easy
July 1, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that Sabahat made your onboarding experience quick and easy. We appreciate your feedback and will be sure to pass it on.
Very easy to use and if I needed help…
Very easy to use and if I needed help they would respond quickly
July 6, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found the process easy to use and that support was always available when you needed it. We appreciate your feedback.
Giant experience
Kristie, ,my agent was absolutely superb! Very friendly and efficient. Excellent service.
July 6, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Kristie provided such friendly and efficient service. We'll be sure to pass on your kind feedback.
Everything was good
Everything was good, all links sent on time and all information clearly provided by Nazul.
July 2, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're glad to hear that everything was provided on time and that Nazmul kept you well informed throughout the process. We appreciate your feedback and will be sure to pass it on.
Overall I had a great experience with…
Overall I had a great experience with Giant Pay, as the interface was so easy to use, also had great service from the staff member Nazmul Ahmed, who made the process easy to understand through his clear emails. Would recommend!
July 2, 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that you found the platform easy to use and that Nazmul's clear communication helped make the process straightforward. We appreciate your recommendation and will be sure to pass on your kind feedback.
Very satisfied
Very straightforward. Many thanks to Saba Razaq who made the process very easy.
July 3, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found the process straightforward and easy to complete. We'll be sure to share your kind feedback with Saba.
Proffesional and friendly
Courtney was polite, patient and very helpful. He sorted out my issue within 10 minutes called me back and was very professional. Thankyou Courtney.
July 3, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. It's great to hear that Courtney was able to resolve your issue so quickly while providing such professional and helpful support. We'll be sure to pass on your kind feedback.
So far so good
So far I've spoken to Giant about organising them as my chosen PAYE partner for my contract for a public sector contract.
So far my agent Mohamed Abdullahi has been very easily contactable, responsive and described the options and implications very clearly.
I've only just come onboard so I hope the service continues as it has so far. If I don't post an edit assume good things.
June 22, 2026
Reply from Giant Group
Thank you for your feedback! We're pleased Mohamed has provided clear and helpful support so far. We look forward to continuing to support you throughout your contract.
Query about VAT Deregistration
I made a call to giant precision on Thursday 02.07.26 to aske for some assistance in deregistering for VAT i was served by a guy called Kosi who was very polite and help full he made some calls on my behalf to there compliance team then rang me back with feed back of what needed to be done also left his name and said if i needed any further assistance not to hesitate ring Giant and aske for him and he would help me further if necessary i cant aske for more than that and his pollite and friendly manner i was very happy with the service.
July 2, 2026
Unprompted review
Reply from Giant Group
Hello Jackie, Thank you so much for taking the time to share your experience. We're delighted to hear that Kosi was able to provide such helpful support and keep you informed throughout the VAT deregistration process. We'll be sure to pass your kind feedback on to him—it will mean a lot. We really appreciate your recommendation and are always here if you need any further assistance.
Informative and helpful
Giant provides useful information which reaches you quickly and includes all that is necessary. I was contacted by Nazmul, who was very polite, friendly and helpful.
July 2, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that you found our communications clear and informative. It's also great to know that Nazmul provided friendly and helpful support. We'll be sure to share your kind feedback.
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