Gibbs Gillespie - Uxbridge Reviews 

I felt like another customer at Gibbs Gillespie. The estate agent was not too friendly, I was just another customer bidding in his list. His approach when showing me the house was not welcoming as compared to the experience I received from other estate agents. He disappeared once offer was made, didn't explain any of the next steps as a first time buyer. The move manager on the other side only contacted when needing my feedback for her vendor and didn't find the need to keep me updated on what's happening on the vendor's side until I ask. Often she would say that she would get back to me, but then two weeks after she would get back when she had another question to satisfy for the vendor's move. I hope that the feedback would help improve the service with new customers. Overall, no issues with them in the process.

Absolutely disgusting service. Have been left without any running water for a week. I pay 2k a month for what? Having to chase staff for automated replies. Nobody cares at all as they go home to their working washing machines and running water. But no bother is given for any tenants. This is illegal and I will be making a formal complaint.

Massive thank you to Davina Cole!

I wasn’t sure how the pet side of things worked. I had reached out to Davina, who is very polite and helpful. She helped me with my queries and request, thanks to her and the kind landlord we have 2 beautiful kittens. My family and I are very grateful.

I’ve never used an estate agent before. So considering this is my first experience, I am actually very happy overall with all the services provided. All team members are very friendly and professional.

It took us nearly a year to be able to sell our property and finally move on. Although our local branch ((Uxbridge) were not so great at communication and we had some issues in this regard, we managed to have a great move manager assigned to us who was great in communication, transparency and also was very dedicated to keep the chain together. We are grateful to Danielle Gennard at the Northwood branch for all the help and support offered to us.

They are the worst estate agents. I had experience with letting a house through them. after leaving the property they put unnecessary charges on me. I was asked to pay another £120 if I want to contest the charges. I paid them the full amount in their account through their portal but they kept sensing me email reminder of payment three times a day. Final they referred me to debt collecting agency but did not bother to check with their accounts team. Please avoid them as they are very proud, unprofessional and liars. They will speak nicely to you and promise to call you back but never call back.

Total lack of empathy or minimum understanding. I'm currently paying more than the rent of the house I was interested in, and not even with that they allowed me to view the property. According to them I was not earning enough. I told them that if I had the salary they were asking for, I wouldn't be interested in that house, but obviously in a much better one, and that the rent of the property advertised was less than I was currently paying. They didn't care.
They should say in their website that they will only talk to you if you are wealthy, so we, normal people, wouldn't lose our time with them. Appalling.

GG Uxbridge are quick, reliable & do it right! Special thank you to Shenae Dudley as well.

All my questions answered on time and supported whenever needed . All the staff were just one phone call away . I would like to thanks Tim Buckley who supported me throughout the process.

Excellent service from beginning to end. A few hiccups came up now & again & the agents helped us a lot. Recommended 💯💯💯😊 Mandy Carter.

Shower floor tiles were broken when we moved in. It was in the tenancy report.
We then reported it again when the floor began to erode and cave in.
After 4 weeks someone came out finally to tell us we can’t use the shower. Gibbs Gillespie advised us they would not compensate us for this and that we had alternative sanitary facilities (the sink basin). We spent a further 2 and a half weeks travelling to and from my mother in law’s house to shower after long days at work in the city due to no urgency in actioning maintenance quickly. Taking an hour out of our day and the additional cost to travel. How insulting!

We have also advised of mould in the property, again noted on our tenancy report when we moved in. This is getting increasingly worse and we have had to move into the spare room. When a maintenance man came to view he advised we were ventilating correctly and that it was likely to be due to the windows being badly sealed.
Almost 2 weeks since he came and still no feedback as to next steps.
Health and safety of tenants clearly isn’t a top priority.

The sale was lost because of the lack of progression chasing. (Little progress in four months). I have reluctantly reinstructed Gibbs Gillespie but I will not repeat the mistake of trusting them twice.

David Hewinson and his team at the Uxbridge branch have been absolutely.brilliant from start to now. They have achieved in one week (getting our property under offer even before it was advertised) what the other estate agent could not do in twelve weeks. Well done David and your team! Their communication levels have been exceptional even whilst we were abroad on holiday. Can’t speak highly enough of David and his team.

absolute worst experience. they are rude and irresponsible staff who do not care about tenants but rather just see the money. they charge money for any and all services for the tenants and never support tenants for any issue.

Harry(Uxbridge) has been extremely helpful in every step of the way in my search for a property to rent. His manner of doing business convinced me he’s pretty experienced at what he does. Good work and keep it up.

I went yesterday to see a flat in uxbridge after being driving over than one hour. We agreed for everything and i asked him if we could move into within 7 days and he was happy to accept that. He said will send me the form to start the process in the next hours.
After one day of waiting no one got in touch with me, after i called them they said it’s gone. It’s been rented over.
I don’t know what kind of service is this. Shamless

Thank you so much Georgia Smith tenants renewal dept for such excellent service and help renewing my tenancy contract
Excellent service as always.

Georgia Smith was most helpful and efficient in successfully renewing the annual Tenancy Agreement with my existing tenants.

Really pleased with the service that I received from Sophie Hayes regarding maintenance issues. She listened carefully to the situation and acted professionally in a short space of time and keeping me updated on developments. Thanks Sophie!

Excellent service from David Hewinson. Very professional, great communication and helped move the whole process along smoothly to completion. Will definitely do more business in the future.