Relatively straightforward ordering process. My gift card purchase was bought as (obviously) a gift for my brother's 80th birthday but at the start of the process there was no obvious way of sending... See more
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Review summary
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Reviews shaping this summary
Excellent website until you come to payment - when it does not accept debit cards, only credit cards! No explanation for card failure but, to be fair, ot does offer "payment by credit card'! Deliver... See more
Company replied
Easy enough to purchase but a little bit more uncertain how to send it to the person for whom the gift was intended. I had never heard of Google wallet before, but got it sorted now.
Company replied
Getting the gift card voucher is straightforward enough but spending the voucher is when the fun starts. You exchange their voucher for someone else's i.e. Airbnb for example, they will only let you c... See more
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Company details
Written by the company
Giftcard.co.uk is a leading website that offers a wide range of gift cards, making it easy to find the perfect gift for any occasion. With a user-friendly interface and a clear layout, the site makes shopping simple and enjoyable. Whether you're looking for gift cards for popular stores, restaurants, or online platforms, Giftcard.co.uk has it all.
Contact info
United Kingdom
- +44 330 822 5115
- support@giftcard.co.uk
- www.giftcard.co.uk
3.7
Average
2K reviews
Asks customers to review
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Great service
I made a mistake with my order. The Giftcard Team sorted it out for me straight away.
July 8, 2026
Reply from Giftcard.co.uk
Dear customer,
Thank you so much for your lovely review. Great to hear our team could sort it out for you straight away. Enjoy your gift card.
Best regards,
Bonnie
Reply from Giftcard.co.uk
Dear Carole,
Thank you so much for your lovely 5-star review. Great to hear the process was so easy. Enjoy your gift card!
Best regards,
Bonnie
Nice and easy to do.
July 9, 2026
Reply from Giftcard.co.uk
Dear Stephen,
Thanks so much for your lovely review. Great to hear it was nice and easy to do! Enjoy your gift card.
Best regards,
Bonnie
Overall good service
Relatively straightforward ordering process. My gift card purchase was bought as (obviously) a gift for my brother's 80th birthday but at the start of the process there was no obvious way of sending it to him. That missing link became clear further down the line but the whole thing could have been a tad more straightforward.
Overall though, good service and prompt delivery of the digital card to my brother.
July 9, 2026
Very easy to purchase and emailed…
Very easy to purchase and emailed immediately to my daughter.
Take care though when typing in recipient's email address.
July 9, 2026
Reply from Giftcard.co.uk
Dear Julie,
Thanks so much for your lovely 5-star review. We are really happy to hear that purchasing was easy and that the gift card arrived straight away. And thank you for the helpful tip about checking the recipient's email address carefully. If you ever need anything, feel free to email us. Enjoy your gift card.
Best regards,
Bonnie
Excellent service
.the help I have had from giftcard has been excellent. It was my mistake with my order not theirs and they were extremely efficient and fast to sort it out for me.
June 29, 2026
Reply from Giftcard.co.uk
Hi Daphne Darby,
Thank you for your feedback, and I am very sorry to hear that you still have not received your gift card despite checking your inbox and spam folders.
If you are using Google Mail, please also check your Promotions folder, as Gmail often automatically filters digital voucher emails into that specific tab. Unfortunately, once the email leaves our system, we have no control over how individual email providers choose to route or filter it.
We want to make sure you get your gift card, so please reply or contact us again at support@giftcard.co.uk if it is still nowhere to be found. We will gladly sort this out for you immediately and can resend the voucher details manually, even to an alternative email address if you prefer.
With kind regards,
Violet - Team Giftcard.co.uk
(sent via mail)
Easy to order and send
Easy to order and send. Nice to be able to send a gift card like this for a birthday. Would use again
July 7, 2026
Reply from Giftcard.co.uk
Dear Tim,
Thanks so much for your lovely review. Great to hear ordering and sending was nice and easy, and what a fun way to surprise someone for a birthday. Enjoy your gift card, and we would love to see you again.
Best regards,
Bonnie
Reply from Giftcard.co.uk
Hi David,
Thank you for your feedback, and I sincerely regret to learn that you have been the target of a scam call.
Since this involved a scam call, please contact your bank or credit card issuer immediately to report the fraudulent activity and protect your account. They will be the best team to help you stop or dispute the transaction.
If you need any further assistance from our side to assist with your bank's investigation, please contact us at support@giftcard.co.uk.
With kind regards,
Janice - Team Giftcard.co.uk
(sent via mail)
I purchased a gift card for £100 and…
I purchased a gift card for £100 and when I tried to use it, it was already redeemed. I contacted the company emsil and all I got was to contact Amaxon. This went on for 3 days back and forth with emails, still no active gift card. The last email I had was that the card was cancelled, no one could tell me who did it or why. At this point I was really frustrated, mad and so angry as this was the first time I purchased a gift card. Never again. Im still waiting for a replacement card or refund, I am not prepared to walk away with nothing £100 is alot to loose.
My advice would be not to purchase through this platform its been a nightmare for me. Cant even speak to a person its all done by email.
July 6, 2026
Reply from Giftcard.co.uk
Hello Manni Dhillon,
Thank you for sharing your feedback. I'm genuinely sorry to hear about the difficulties you’ve experienced with your gift card and can appreciate how frustrating it must have been, especially with this being your first gift card purchase and involving a significant amount of money.
I understand your disappointment and the concerns raised around the lack of a clear resolution. I can see that this has since been passed over to our internal team, who will carry out a further review to understand what happened and assist in the matter. This update has also been shared with you via email.
Thank you for your continued patience while this is being looked into and hope we can work towards a suitable resolution for you.
With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)
Birthday
Received on time for my daughter's birthday very reliable service that I can trust
June 14, 2026
Reply from Giftcard.co.uk
Dear Jayne,
Thank you so much for your lovely review. We are really happy to hear your gift card arrived on time, and we hope your daughter enjoys it.
Best regards, Bonnie
easy to use and loved it
June 14, 2026
Reply from Giftcard.co.uk
Dear Ijeoma,
Thanks so much for your lovely review. We are really happy to hear it was easy to use and that you loved it. Enjoy your gift card!
Best regards,
Bonnie
I haven't received my gift vouchers by…
I haven't received my gift vouchers by email. I have checked every folder. I have only received a receipt. I needed to be able to give the vouchers today. Now I am trying to figure out how to get in touch with giftcard to get the vouchers which I need today.
July 4, 2026
Reply from Giftcard.co.uk
Hello Mrs G L lindley,
Thank you for sharing your experience. I'm really sorry to hear this, especially as you needed the gift vouchers in time to give them today. I completely understand how disappointing and frustrating that must be.
Please get in touch with us at support@giftcard.co.uk as soon as you can, and we'll do our very best to get this sorted for you today. We'll be happy to look into what has happened and help make sure you receive your vouchers as quickly as possible.
Hoping to hear from you soon.
With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)
Extremely disappointing customer service!
I am extremely disappointed with both the customer service and the way my complaint has been handled.
I successfully purchased £100 worth of the correct gift vouchers and, only minutes later, accidentally purchased the wrong £300 digital voucher after what appeared to be an issue with the website during checkout. As soon as I realised the mistake, I contacted customer services immediately, before the voucher had been redeemed, and simply requested that the unused voucher be exchanged for the correct one.
Rather than investigating my complaint or considering the circumstances, I received repeated template responses quoting their cancellation policy. My complaint was never addressed as a genuine ordering error, despite the fact that I had purchased the correct vouchers just minutes beforehand, clearly demonstrating my intention.
I fully appreciate that digital vouchers have different terms and conditions. However, I expected a company to exercise a degree of common sense and customer care where a genuine mistake was reported immediately and the voucher remained unused. An exchange for the correct voucher of the same value would have resolved the matter without any apparent loss to the business.
As a company, we purchase gift cards as rewards for employees who successfully refer new members of staff. We had intended to continue using Giftcard.co.uk for our employee incentive scheme, but following this experience, we will now be sourcing our vouchers from an alternative supplier.
To make matters worse, the majority of the correspondence took place via Instagram, which I found wholly inappropriate for dealing with a £300 customer complaint. I also submitted a formal written complaint by email, which has gone unanswered. In my opinion, this is an unprofessional way to deal with customers.
Unfortunately, this experience has left me with no confidence in either the company's customer service or its willingness to deal fairly with genuine customer issues. I cannot recommend them based on my experience.
July 7, 2026
Unprompted review
Reply from Giftcard.co.uk
Hello Dean Bartholomew,
Thank you for taking the time to leave your review. I'm sorry to hear how disappointing this experience has been for you.
As outlined in my email to you, I've reviewed your case and appreciate that you contacted us very shortly after placing the order, before the vouchers had been used. Whilst we're unable to cancel or exchange National Garden Gift Vouchers ourselves, as they're managed by a third-party provider and aren't cancellable from our side, I've escalated your request and asked our gift card provider to arrange for the vouchers to be deactivated.
As soon as I receive an update, I'll let you know. If the vouchers can be cancelled or devalued, we'll then be able to discuss the next steps with you.
I also appreciate your feedback regarding both the ordering process and your experience with our customer service. Your comments have been shared with the relevant teams for review. Hoping we're able to bring this matter to a satisfactory conclusion and your patience is surely appreciated while we continue to pursue this on your behalf.
With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)
Such terrible service & daylight robbery
Such terrible service and have basically stolen the money from my friend who tried to gift me a special treat for my birthday.
I have asked them for a PIN to a retailer gift card I redeemed on their site and they say it’s nothing to do with them and tried to pass me on to the retailer who cannot help because they didn’t generate the code.
June 1, 2026
Reply from Giftcard.co.uk
Hello Jessica,
Thank you for taking the time to share your feedback. I'm sorry this has left you feeling let down, especially as the gift was intended to mark a special birthday.
I completely understand how upsetting and frustrating this situation must be. Not all retailer gift cards require a PIN, as this varies depending on the retailer. Where a PIN is needed, we can only access it for a limited period after the gift card has been issued. After that, it is no longer available to us for privacy and security reasons, as we are a reseller rather than the card issuer. I understand this can be confusing, especially if you've been directed between different parties.
That said, I don't want you to feel passed from one place to another. If you'd be willing to contact our support team again with the order details and address your email to me, I'll be happy to look into this further and work with the retailer to see if I can help resolve the issue.
With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)
Horrible booking experience
Horrible booking experience, failed several times and my bank does not allow payments to the company as they aren’t in the uk so had to use a credit card. Won’t be using again!
July 3, 2026
Reply from Giftcard.co.uk
Hello,
Thank you for your feedback. I'm sorry to hear your experience got off to such a frustrating start.
Our payment system is secure, but some banks may apply additional restrictions to transactions with international merchants, even when there’s no issue with the platform itself. I appreciate that this can be inconvenient and understand why it affected your experience.
If there's anything we can do to assist further in any way, please feel free to reach out at support@giftcard.co.uk.
With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)
Very helpful after my error.
Very helpful after my error.
I entered the wrong email address for a gift card, and upon checking up on this, the company sent out a new e-card to the right email address. It would have been easy not to honour it and to say someone else could use it if they had that email address, but they were speedy in their response and generous in their actions. Thank you very much!
July 2, 2026
Reply from Giftcard.co.uk
Dear Sarah,
Thank you so much for your lovely review. We are really glad we could help, and it is great to hear everything worked out in the end. Enjoy your gift card!
Best regards, Bonnie
So easy to do
July 2, 2026
Reply from Giftcard.co.uk
Dear Kate
Thank you so much for your lovely 5-star review. Great to hear it was so easy to do, and we hope you enjoy your gift card.
Best regards, Bonnie
Straightforward to arrange and…
Straightforward to arrange and delivered straight to recipients email
July 3, 2026
Reply from Giftcard.co.uk
Dear Shelley,
Thank you so much for your lovely review. We are really happy to hear everything was straightforward and that your gift card was delivered straight to the recipient's email. Enjoy your gift card.
Best regards,
Bonnie
Wide range of option and new gold standard
The gift card offers wide range of options covering all that you want it to and honestly should be the standard for any gift card available.
June 12, 2026
Reply from Giftcard.co.uk
Dear customer,
Thank you so much for your wonderful review. We really appreciate your kind words and are so happy to hear you enjoyed the wide range of options. Enjoy your gift card!
Best regards, Bonnie
I couldn't even receive my gift card
I couldn't even receive my gift card. That's how crap it was
July 1, 2026
Reply from Giftcard.co.uk
Hello Benjamin Maycock,
Thanks for sharing your experience. I'm genuinely sorry your experience felt so disappointing. When you’re expecting something straightforward like a gift card and the process stalls, it really does take the shine off.
Looking back over the correspondence with our support team, I can see that we really did try to help you get things sorted. For reasons outside our control, the fee payments kept declining, which meant the system simply wouldn’t allow the redemption for the gift cards you were aiming for. Because of that, the order couldn’t go any further and was cancelled, with the payment returned to your original method.
Modern tech is brilliant when it works, but when it doesn’t, it can leave you feeling stuck, and we completely get that.
With kind regards,,
Lila - Team Giftcard.co.uk
(sent via mail)
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