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GiftRound Reviews 387

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform incredibly easy to use and navigate, making the process of organizing collections and sharing links straightforward and efficient. Many appreciate the control features, such as choosing when to end a collection and the flexibility of gift card options, ensuring that 100% of donations go to the recipient. The customer service team receives high praise for being helpful, responsive, and resolving issues quickly, often going above and beyond to assist users. However, some people encountered problems with the donation process, finding it less user-friendly, and a few were disappointed with the handling of their FlexCard. There were also occasional mentions of issues with printing card PDFs and a desire for more font and color options for messages, as well as a preference for the previous gift options that allowed splitting totals for various items.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently describing it as easy, simple, and intuitive... See more

Product

Customers consistently note positive experiences with the product, praising its ease of use for setting up... See more

Website

Reviewers highlight positive aspects of website, consistently praising its ease of use, clean design, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and efficiency in resolving... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting polite, clear, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found it really easy to use and navigate and was able to organise the collection in record time. It was great having the controls on it such as choosing when to end the collection and being able to... See more

Company replied

Rated 5 out of 5 stars

This is a great idea especially now that most office staff are hybrid workers. Using GiftRound it shows colleagues that even though you don't see them as much as before you still remember the big date... See more

Company replied

Rated 5 out of 5 stars

Online only - super easy to use 100% of donations are available through a massive range of vouchers, and you can choose different vouchers, you don't have to spend them all on one thing. Used them a l... See more

Company replied

Rated 5 out of 5 stars

Easy to use website, clear instructions, good help pages but the real clincher is the customer service. When we ran into a problem (created by the voucher recipient rather than the giftround people),... See more

Company replied


Company details

  1. Payment Service
  2. Gift Shop
  3. Greeting Card Shop

About GiftRound

Written by the company

All gift, no fees. Just simple, fair, joyful group gifting with GiftRound.

Organising a group gift used to mean chasing people for cash, juggling bank details and trying to keep track of who’d contributed. GiftRound was created to change that. We’re a UK-based online platform that makes it easy for friends, families, colleagues and school communities to come together, collect for a gift and celebrate someone special – without any of the hassle.

With GiftRound, you can set up a collection in minutes, share a secure link and watch the messages and contributions roll in. Contributors don’t need an account or an app – they can chip in quickly, leave a personal message and even add a photo or GIF, all in a few clicks. Every collection includes a free online group card that can be downloaded as a PDF, so the recipient can keep all those kind words forever.

When it’s time to spend the collection, the recipient receives a GiftRound FlexCard which can be used at 95+ well-loved UK retailers, including M&S, John Lewis, Currys and more. And when we say free, we really mean it: there are no set-up charges, no transaction fees and no sneaky “service” tips. Every penny goes to the person you’re celebrating. GiftRound is funded through small commissions from retail partners – never from your generosity.

Whether you’re organising a retirement gift, a teacher thank you, a new baby collection or a big team send-off, GiftRound helps you celebrate together and show you care – with zero hassle and all heart.

Visit GiftRound.com

Simple, fair, joyful group gifting.

Written by the company

No fees. No faff. Just a beautiful way to celebrate together and show you care.
Why would you ever pay a fee for a group collection for a gift?

Our Core Promise

All Gift No Fees - ever

Our promise: every penny goes to your recipient. No fees. No deductions. No hidden charges. Ever.

Contact info

Free & easy group gifts

100% free to use, no fees no faff. Every penny goes towards your gift

4.7

Excellent

TrustScore 4.5 out of 5

387 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great solution

With staff working in different locations this made it easy for all staff to contribute and leave messages.
I did have trouble with the downloaded files types not opening in an application I could use on my device (company securities), but I got a work around.

December 19, 2025
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Reply from GiftRound

Thank you so much for the 5 stars! I’m really glad GiftRound made it easy for everyone to contribute and share their messages, even with your team working in different locations that’s exactly what we love to hear.

Sorry to hear your device security made the file types tricky, but great to know the workaround solved this. If you ever need help with formats in the future, just let us know we’re always here to make things as smooth as possible.

Thank you again,
Claire
GiftRound

Rated 2 out of 5 stars
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Reply from GiftRound

Thank you for taking the time to leave a review. I’m glad we were able to respond to your callback request as soon as our team came online just after 09:00 and it’s great to hear that when we phoned you’d already found the 'Buy gift card' button and completed the process.

If you ever run into anything else or would like to share further feedback, we’re always here and happy to listen at support@giftround.co.uk 💛

Claire
GiftRound

Rated 5 out of 5 stars

Amazing help throughout from gift…

Amazing help throughout from gift round. Super easy to set up and organise. Thanks again, we will most certainly use gift round next year too. 🥰

December 19, 2025
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Reply from GiftRound

Thank you so much for the kind review! I’m really glad GiftRound felt easy to set up and that you felt supported throughout. We’d be absolutely delighted to help with your group collection again next year!

Claire
GiftRound

Rated 5 out of 5 stars

Easy to use!

Easy to use!

December 17, 2025
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Reply from GiftRound

Thank you!

I'm glad you appreciated our easy to use platform. 🫶

Craig
GiftRound

Rated 5 out of 5 stars

Easy to use

Easy to use, no hidden fees

December 19, 2025
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Reply from GiftRound

All gift No fees.

We guarantee that every penny contributed goes to your gift. No setup fees, no transaction fees and no sneaky tips.

Thank you for taking the time to leave your review.

Craig
GiftRound

Rated 5 out of 5 stars

Easy way to organise a class gift for multiple teachers

Really easy to set up a gift round for teachers Christmas present from the whole class. Simple to contribute and then split the money to the numerous members of the teaching team. Highly recommend

December 19, 2025
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Reply from GiftRound

We have had so many class collections this month it's been amazing. I'm glad you found it easy to split the GiftRound for those you were collecting for. 💛

Craig
GiftRound

Rated 5 out of 5 stars

Very easy to use and efficient!

Very easy to use and efficient!

December 19, 2025
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Reply from GiftRound

Thank you for taking the time to leave a review. 🫶 We hope you'll be back to use our 100% free GiftRound service soon.

Craig
GiftRound

Rated 5 out of 5 stars

Would recommend

Easy to use and very quick response when I emailed to ask a question, great customer service.

December 16, 2025
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Reply from GiftRound

We have worked hard to make GiftRound easy to use but it's always backed up by our amazing customer support team. I'm glad they got back to you quickly. 🙌

Craig
GiftRound

Rated 5 out of 5 stars

Gift Round is great I have been using…

Gift Round is great I have been using it for a couple of years to organise collections for the teachers at my child’s school. Easy to set up, share with others, collect the money & then share the vouchers with the teachers. Would recommend & will definitely be using again

December 18, 2025
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Reply from GiftRound

Thank you so much for being a loyal customer. We are delighted that you enjoy using our service. We hope to see you again soon.

Craig
GiftRound

Rated 5 out of 5 stars

Easy to use and great for a school…

Easy to use and great for a school collection so many options to give to a teacher

December 16, 2025
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Reply from GiftRound

Thank you so much for the lovely review! I’m really glad you found GiftRound easy to use and it’s great to hear it worked so well for a school collection. We love giving teachers plenty of choice and making sure group collections are free from start to finish, so it’s wonderful to know that came through in your experience.

Have a lovely Christmas and we hope to see you at GiftRound again soon.

Claire
GiftRound

Rated 5 out of 5 stars

What a brilliant thing

What a brilliant thing. We used Gift Round to set up an end of term collection for a teacher. It was simple to use, the link was easily shared in the class WhatsApp, there are NO fees, the money all went to the teacher, the card was easy to print with everyone's comments. There was an issue when I tried to complete the order, but I emailed at 6pm on a Thursday evening and the issue was resolved within 2 minutes by a friendly, engaged member of staff via email.

December 19, 2025
Unprompted review
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Reply from GiftRound

Thank you so much for taking the time to leave such a thoughtful review.
We’re really pleased to hear that GiftRound made your end-of-term collection easy to set up and share. We believe that group collections should be just that: free and easy, and we’re so happy to hear this was your experience.
We’re especially glad we could help resolve the issue quickly. Thanks again for your kind words and for choosing GiftRound. We look forward to celebrating again with you in the future.

Amy
GiftRound

Rated 4 out of 5 stars

Really positive Experience

Free to set up, really easy to use, gift cards can be used in so many shops. The only change I would make is having different fonts and colours for the messages. Overall a really good experience and I will be using again.

December 13, 2025
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Reply from GiftRound

Thank you so much for the lovely review, I’m really glad you had such a positive experience and found GiftRound easy to use, with plenty of choice for the recipient.

And thank you too for the thoughtful feedback on message styling. Our GIFs, images and personalisation options are designed to help create a warm, coordinated “wall of messages” on the GiftRound, so everything feels connected and easy to read as more people contribute. We intentionally keep the fonts and colours limited to avoid things becoming cluttered or hard to follow but it’s great to hear what you’d enjoy and we’ll keep your suggestion in mind as we continue refining the experience.

We really appreciate you taking the time to share your thoughts and we’re delighted you’ll be using GiftRound again!

Claire
GiftRound

Rated 5 out of 5 stars

Really easy and no fees

Really easy and no fees - what is not to like!

December 13, 2025
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Reply from GiftRound

Thank you so much for the lovely review!
Hearing “really easy and no fees” honestly makes our whole team smile, it’s exactly what we set out to make group collections feel like. Your feedback really confirms that our bold, fully-free approach to group collections is just as appreciated by customers as it is loved by us, thank you!

Claire
GiftRound

Rated 5 out of 5 stars

Stress free and so easy to set up

Stress free, very easy to set up, all messages can be written and shared later, I love gift round when Cole ring money for teachers or friends!
Choice of stores for the vouchers is a plus!

December 13, 2025
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Reply from GiftRound

Thank you so much for the 5-star review!

I’m really glad GiftRound helps keep things stress-free when group gifting and that being able to add and share messages worked well for you. The wide choice of stores is something we’re really proud of too, so it’s lovely to hear you really appreciated that flexibility of choice for your recipient.

Claire
GiftRound

Rated 5 out of 5 stars

All went smoothly and achieve the target

All went smoothly and achieve the target

December 13, 2025
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Reply from GiftRound

Thank you so much for the 5-star review! I’m delighted to hear GiftRound worked so well for your collection.
We often hear from customers that their group collections are even more successful than traditional cash collections because contributing is so quick and easy and it’s wonderful to know that was your experience too.

We really appreciate you reviewing GiftRound to help others discover free and easy group collection.

Claire
GiftRound

Rated 5 out of 5 stars

Great customer service!

Easy to use website, clear instructions, good help pages but the real clincher is the customer service. When we ran into a problem (created by the voucher recipient rather than the giftround people), they were fast, courteous and really helpful! You are talking to real people, not some chatbot and they even reply out of hours! I couldn't recommend this more warmly!

December 11, 2025
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Reply from GiftRound

Thank you so much for this wonderful review, it means a lot to our team.

I’m really glad you found the website easy to use and the help pages clear but especially delighted to hear how much you appreciated the support. Being human-focused in everything we do is so important to us, and it’s lovely to know that came through when you needed a hand. We’re always here to help, and your warm recommendation is so appreciated.

Claire
GiftRound

Rated 5 out of 5 stars

Easy to set up and use

I found the GiftRound website easy to navigate. It was simple to set up a GiftRound and easy for people to access.
I had to amend the end date a few times and that was easy to do.
Once the end date had arrived it was easy to set up the voucher with a future date to arrive with the recipient.
The only thing I would enhance would be the saving of the messages into a better printable document - I know its an online service but we wanted to collect the messages online and then print them out to present as a 'card'.

December 5, 2025
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Reply from GiftRound

Thank you so much for the 5-star review! I’m really glad to hear GiftRound felt easy to navigate, simple to set up and flexible when you needed to adjust the dates - that’s exactly the experience we work hard to deliver. It’s also lovely to hear the scheduled voucher worked well for you.

I really appreciate your feedback about printing the messages. We believe connection is a real superpower and those shared messages and personal words matter so much, which is why we want our free printable message PDF to feel meaningful and effortless. If you have any ideas on how we could improve the current comments PDF, we’d truly love to hear them at support@giftround.co.uk.

Thank you again for using GiftRound and your lovely review,

Claire
GiftRound

Rated 5 out of 5 stars

Gifting made easy!

Helps us do what we want to! Send gifts to people through crowd-funding and keeps a track of the entire process.
Great amount of flexibility on appropriate reason.

October 1, 2025
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Reply from GiftRound

The GiftRound team have worked hard to make this process as easy as possible. I'm glad to hear that we helped you organise your group collection for a gift.

Craig
GiftRound

Rated 5 out of 5 stars

Excellent service

Excellent service, easy to use for multiple people and collection! The set-to-schedule email with gift card is a great tool I'm sure the children's teacher and assistant will be delighted!

December 11, 2025
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Reply from GiftRound

This morning the GiftRound team took the opportunity to read some of the comments left by children and parents for their primary school teachers and they were AMAZING. I'm sure the teachers will love them even more. 🫶

Craig
GiftRound

Rated 5 out of 5 stars

Really easy to use

Really easy to use website. Clear instructions, great gift card options and free!

December 11, 2025
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Reply from GiftRound

I'm so glad that you enjoyed our easy to use design and gift options. Thank you for taking the time to leave a review. Uppa!

Craig
GiftRound

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