Gigs and Tours Reviews 

36,429
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 6,139 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the booking process is entirely straightforward, and they find the website very simple to navigate. Many people also appreciate receiving quick purchase confirmations and noting that their requested tickets arrive promptly after payment. However, some reviewers were not happy with the booking system, noting that the strict time limit to complete purchases felt a bit too short or caused sudden unexpected timeouts. A few other consumers also felt that the specific details regarding when and how actual tickets would finally be dispatched were not entirely clear.

What people talk about most

Website

Customers consistently note ambiguous experiences with website navigation and functionality. While many... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the website is easy to navigate, fast,... See more

Booking process

Clients share positive opinions on booking_process, highlighting that purchasing tickets is generally... See more

Order

Customers had positive experiences with order placement, praising the easy and straightforward purchasing... See more

Service

Consumers find service to be positive, highlighting quick, easy, and professional booking experiences.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Tried to get Paul Heaton tickets for Plymouth,presale no luck, main sale still no luck really disappointed as I need a seat Then yesterday I received a message saying some tickets available again s... See more

Company replied

Rated 4 out of 5 stars

The site was easy to navigate, so by that I mean find the gig I wanted to attend. The process of buying tickets was straight forward with prices and booking fees clear. The one problem I did have was... See more

Company replied

Rated 4 out of 5 stars

I would have given Gigs and Tours 5* but my time ran down before my payment went through and I had to start all over again. My tickets were not then available, but fortunately, others were. Many sites... See more

Company replied

Rated 4 out of 5 stars

I had presale access via the artist, but the access code didn't work until about 15 mins after the onsale time. Stressful at the time, but eventually managed to get tix after multiple attempts using... See more

Company replied


Company details

  1. Event Ticket Seller

Written by the company

Here you’ll find the most up to date news and tickets for some of the UK’s most prestigious music events including Country to Country, Neighbourhood Weekender and Sounds Of The City. We have presented tours for some of the greatest acts around including; Oasis, Take That, Foo Fighters, Coldplay, Peter Kay, Billie Eilish, The Killers, Arctic Monkeys and Little Mix, amongst many others! For any customer services queries please contact us here: http://gigst.rs/customerservice This link also allows you to track the status of your tickets.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

36K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(36,429)

5,645 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Bought tickets and downloaded within minutes.

June 29, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

I haven’t been to the gig yet

I haven’t been to the gig yet, but the purchase through Gigs and tours was seamless, tickets were received straight and visible after the purchase using the see tickets app which they use!

June 26, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Easy to use website

Easy to use website. I booked with a presale code, everything was straight forward.

June 25, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 4 out of 5 stars

Got the tix...eventually

I had presale access via the artist, but the access code didn't work until about 15 mins after the onsale time. Stressful at the time, but eventually managed to get tix after multiple attempts using the code.

June 23, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Booking made easy

It was an easy process to book online

June 25, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Quick and easy

Quick and easy

June 28, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

A trusted way to see your favourite artists.

Ease of navigation associated with the Gigs and Tours site. Simple payment process, and good communication via email.
Recommended way to buy tickets.

June 24, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Very simple

Very simple

June 24, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Early Reminder for Blossoms gig just…

Early Reminder for Blossoms gig just before they went on sale and went straight into the systems waiting list 👍

June 26, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 1 out of 5 stars

Where are my tickets?

You have taken payment but I have no tickets. I can’t see anything on axs to show I have purchased them. Have I been scammed?

June 24, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Please note all tickets will be available 1-2 weeks to the event. You will be emailed once they are ready to download. Thanks ^M

Rated 5 out of 5 stars

Quick and easy to book

Quick and easy to book

June 24, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

easy to get ticket

easy to get ticket

June 24, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look