Gigs and Tours Reviews 

36,429
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 6,139 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the booking process is entirely straightforward, and they find the website very simple to navigate. Many people also appreciate receiving quick purchase confirmations and noting that their requested tickets arrive promptly after payment. However, some reviewers were not happy with the booking system, noting that the strict time limit to complete purchases felt a bit too short or caused sudden unexpected timeouts. A few other consumers also felt that the specific details regarding when and how actual tickets would finally be dispatched were not entirely clear.

What people talk about most

Website

Customers consistently note ambiguous experiences with website navigation and functionality. While many... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the website is easy to navigate, fast,... See more

Booking process

Clients share positive opinions on booking_process, highlighting that purchasing tickets is generally... See more

Order

Customers had positive experiences with order placement, praising the easy and straightforward purchasing... See more

Service

Consumers find service to be positive, highlighting quick, easy, and professional booking experiences.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Tried to get Paul Heaton tickets for Plymouth,presale no luck, main sale still no luck really disappointed as I need a seat Then yesterday I received a message saying some tickets available again s... See more

Company replied

Rated 4 out of 5 stars

The site was easy to navigate, so by that I mean find the gig I wanted to attend. The process of buying tickets was straight forward with prices and booking fees clear. The one problem I did have was... See more

Company replied

Rated 4 out of 5 stars

I would have given Gigs and Tours 5* but my time ran down before my payment went through and I had to start all over again. My tickets were not then available, but fortunately, others were. Many sites... See more

Company replied

Rated 4 out of 5 stars

I had presale access via the artist, but the access code didn't work until about 15 mins after the onsale time. Stressful at the time, but eventually managed to get tix after multiple attempts using... See more

Company replied


Company details

  1. Event Ticket Seller

Written by the company

Here you’ll find the most up to date news and tickets for some of the UK’s most prestigious music events including Country to Country, Neighbourhood Weekender and Sounds Of The City. We have presented tours for some of the greatest acts around including; Oasis, Take That, Foo Fighters, Coldplay, Peter Kay, Billie Eilish, The Killers, Arctic Monkeys and Little Mix, amongst many others! For any customer services queries please contact us here: http://gigst.rs/customerservice This link also allows you to track the status of your tickets.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

36K reviews

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4.4

All reviews

(36,429)

5,645 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy

Easy to use and well directed around the website, updates are very reassuring.

June 24, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 1 out of 5 stars

So far terrible

So far terrible.
Tickets have not arrived and customer service is a zero!

June 24, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Please note all tickets will be available 1-2 weeks to the event. You will be emailed once they are ready to download. Thanks ^M

Rated 5 out of 5 stars

Great place to get tickets

Great place to get tickets. Never fails me. And dont have to wait long in queues. Unlike some other sites

June 24, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Efficient

Efficient. Trustworthy.

June 23, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Excellent

Really pleased with the process of buying tickets with Gigs and Tours. I bought some through a competitor a few days earlier and it was so difficult negotiating different apps and ending up in a long queue. This time I had Gigs and Tours open on one device, and the competitor open on a different one. I was through and had bought my tickets on Gigs and Tours before the competitor had even put me in the queue. Absolutely delighted. I know who I’ll use next time! Just wish there was a better resale ability other than Twickets, but apart from that, great!

June 25, 2026
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Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 3 out of 5 stars

Easy but meh

Quick and easy to buy, but trying to use O2 academy app/ticketmaster as per the confirmation email states was a PITA. Constant “Your activity has been paused” due to them believing I was a BOT. And then to see the email says “ You may not be able to download your digital ticket(s) until 1-2 weeks before the event.” The whole point of ticketmaster/o2 Academy app is there to see your tickets in your wallet????

June 25, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Sorry to hear this. Please note all tickets are dispatched by the venue and they will be emailed to you once they are ready to download. You can log in here - https://www.gigsandtours.com/customerservice to view your ticket order dispatch details and how to obtain your tickets. We hope you have a great time at the gig! Thanks ^M

Rated 4 out of 5 stars

See tickets wallet is awful

Booking through gigs and tours is always fine, its the part where you find your tickets is a bit tricky. However this isnt really their fault. Seetickets (the app used to show/display your tickets) it awful and doesn’t work 75% of the time.

June 25, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 2 out of 5 stars

I cannot see my tickets yet so…

I cannot see my tickets yet so concerned as the show is in 2 weeks and I have no way to confirm the tickets. Annoying experience with the app download just for one event, overkill, will not order tickets again through this

June 25, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. Please note all tickets will be available 1-2 weeks prior to the event. You will be emailed once the tickets are ready to download. Thanks ^M

Rated 5 out of 5 stars

Great service

Was on the waiting list for a show. Informed when tickets came back on. Purchased immediately and quickly, very good service 🤩

June 25, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Super easy to secure tickets

Super easy to secure tickets, got straight in after queuing and tickets were easy to find and buy.

June 24, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Another quick & easy experience ..

Another quick & easy experience for Royston Club & Blossoms tickets.
Many thanks as always Gigs & Tours.
You help me to rock 😋

June 24, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M

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