I found the whole process of getting new glasses simple and effective. I loved the home trial, where I could try on four frames for free to see how they looked before ordering some with my prescriptio... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Perfect service and glasses, Website is very easy to navigate and check out too. Just some simple questions to answer re: prescription. They actually arrived 1 week before they were due and I absolute... See more
Before purchasing, I had a few questions about the options available and a MOST helpful Glasses Direct person talked me through and I was able to order the 2 pairs , there and then and within the wee... See more
From choosing my glasses to purchase was really quick and painless. I even gave my wrong prescription initially but called up and was helped by a very attentive member of staff who corrected my mista... See more
Company details
About Glasses Direct
Written by the company
Trusted by over 3 million customers, Glasses Direct was founded in 2004 as the result of one man’s idea to make affordable, high-quality glasses more accessible for everyone. Fast forward a couple of decades later, and we are now the UK’s most popular online prescription glasses retailer, offering customers an average saving of 49% compared to the high street.
With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.
With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.
Who We Are
Written by the company
- We are UK's most popular online glasses store. With 120-day no-quibble returns, on-site fully qualified opticians and a full customer service team ready to answer any questions, you’re in good hands!
- The Team
- You can relax knowing your eye care is in the best hands. We have 9 qualified opticians that check through all orders and prescriptions to make sure everything is in order. Furthermore, our friendly and helpful customer service team are always on-hand, ready to answer any questions. They help customers with a range of queries, including those regarding prescriptions, lenses and even style advice! All of our glasses are checked and dispatched from our warehouse in Nottingham.
Free 120 day returns
You can return your glasses to us and get a full refund within 120 days of your purchase - no questions asked. Even if you simply didn't like how they fit!
Contact info
Glasses Direct Customer Services, 25th Floor, City Tower, Piccadilly Plaza, M1 4BT, Manchester, United Kingdom
- 01793 746601
- ask@glassesdirect.co.uk
- www.glassesdirect.co.uk
Get 2 pairs of glasses from £15!
4.7
Excellent
283K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy of placing order
Easy of placing order , good delivery time with regular updates on order
August 17, 2026
The glasses are exactly as described…
The glasses are exactly as described and the communication and delivery were great.
August 20, 2026
Gold glasses …
Very helpful customer service support as a first time buyer great contact as to how the order was being processed day by day , lovely comfortable glasses fit well quick delivery service . Highly recommend.
August 19, 2026
Really good glasses
Really good glasses and frames I really like. Far more choice than the optician even if you can’t try them on physically. Also, they’re so reasonably priced, not so worried about getting it wrong.
January 18, 2026
Great service as usual
Great service as usual, fast to post easy to use website all at a great price 👍
August 20, 2026
Happy Customer
Have had a great experience with Glasses Direct, the ordering process was simple and my glasses arrived they are great no issues, so much more affordable than my previous purchases, will definitely be using again and would highly recommend!!
August 20, 2026
Quick service
Fast service and relatively easy ordering.
I purchased two pairs, one Harrington blue, the other Rector gunmetal. The rector ones are fine and I have no problem. The Harrington's focus fields seem to be "mis aligned " if that's the correct terminology, meaning I have tilt my head back to bring into focus the reading field.
August 10, 2026
Fast and efficient
August 17, 2026
Great experience
Great experience as always - from ordering to receiving the glasses. Delighted with my latest sunglasses and they fit perfectly. Thank you GD.
August 17, 2026
So easy to do
August 17, 2026
Slick Process, Great Quality Lenses, Original Oakley Frame
Great quality and original Oakley frames, plus the lenses and coatings selected, are of very high quality – my prescription for varifocals was double-checked by their internal team before they proceeded with my order.
Slick process and informed at all stages via email from the prescription build to the Royal Mail tracked delivery.
From placing the order to delivery, it was completed within 10 working days. From being dubious about placing the order, I'm now a convert, a reassured and very happy customer!
The price was also competitive.
August 20, 2026
This is my first time in ordering from…
This is my first time in ordering from glasses direct, it was easy and straightforward and the glasses are good quality and stylish l would definitely order more in the future.
August 20, 2026
Buy here!
Had to return glasses some months after purchase with a faulty hinge (broke). No quibble! Helpful throughout thank you.
August 17, 2026
Glasses direct process was easy and…
Glasses direct process was easy and quick, No hassle and pain free.I’d definitely recommend and use them again.
August 17, 2026
Varifocal polarisation prescription…
Varifocal polarisation prescription toric glasses delivered exactly one week after ordering. Spoke on phone to human and she helped expedite my order as needed quickly after glasses were broken . Excellent service from staff on phone .
August 20, 2026
Very quick service and delivery
Very quick service and delivery, good selection and very reasonable prices compared with the high street options
August 20, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.