Navigating the various monthly deals to find one that gives a good discount for your chosen frames and lenses takes a while, hence a fair delay in placing my order. Working out your pupillary distance... See more
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Review summary
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What people talk about most
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First time I have bought glasses online and I would definitely buy again from Glasses Direct. Absolutely delighted with my new single vision computer glasses, wore them for 9 hours straight at work t... See more
Digital try on images were accurate when compared with trying on via the home trial. Ordered glasses arrived really quickly and prescription was correct (first time ordering online so was slightly ner... See more
My varifocal sunglasses purchased 15 months ago suddenly went cloudy. I phoned customer services and explained the situation and Lloyd immediately assured me that (as they were within the 2 year guar... See more
Company details
About Glasses Direct
Written by the company
Trusted by over 3 million customers, Glasses Direct was founded in 2004 as the result of one man’s idea to make affordable, high-quality glasses more accessible for everyone. Fast forward a couple of decades later, and we are now the UK’s most popular online prescription glasses retailer, offering customers an average saving of 49% compared to the high street.
With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.
With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.
Who We Are
Written by the company
- We are UK's most popular online glasses store. With 120-day no-quibble returns, on-site fully qualified opticians and a full customer service team ready to answer any questions, you’re in good hands!
- The Team
- You can relax knowing your eye care is in the best hands. We have 9 qualified opticians that check through all orders and prescriptions to make sure everything is in order. Furthermore, our friendly and helpful customer service team are always on-hand, ready to answer any questions. They help customers with a range of queries, including those regarding prescriptions, lenses and even style advice! All of our glasses are checked and dispatched from our warehouse in Nottingham.
Free 120 day returns
You can return your glasses to us and get a full refund within 120 days of your purchase - no questions asked. Even if you simply didn't like how they fit!
Contact info
Glasses Direct Customer Services, 25th Floor, City Tower, Piccadilly Plaza, M1 4BT, Manchester, United Kingdom
- 01793 746601
- ask@glassesdirect.co.uk
- www.glassesdirect.co.uk
Get 2 pairs of glasses from £15!
4.7
Excellent
282K reviews
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Good quality, quick delivery.
This is My second pair of glasses from glasses direct. It is easy to order and I received good up dates during the process and quick delivery.
August 11, 2026
They have a great ordering system
They have a great ordering system
My glasses came to me in about 10 days
They fitted realy well for driving
August 15, 2026
Excellent service and good value
August 15, 2026
Very fast efficient service
Very fast efficient service. Easily loaded prescription on site. Very good price point and lovely new glasses which were a bit different from the standard frames .
August 15, 2026
My husband and I wanted prescription…
My husband and I wanted prescription sunglasses but not at high street prices. We got this with glasses direct together with an amazing choice of styles. This was all delivered in one week from ordering. Cannot recommend them enough
August 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not all relevant information was asked…
Not all relevant information was asked for all at same time. Lots of back and forward-ing. Never messages from same person, found ir all a bit stressful. Got other glasses form another company with no hassle whatsoever
August 15, 2026
Reply from Glasses Direct
Dear Ms. Harrison,
We hope this message finds you well. We sincerely apologize for the frustration and stress caused by your recent experience with your glasses order. We understand how difficult it must have been to provide information over several messages, particularly when you were contacted by different members of our team and had to repeatedly go back and forth to resolve your concern.
We are truly sorry that the process felt unnecessarily complicated and stressful. This is certainly not the level of service we strive to provide, and we understand how disappointing this must have been, especially when you have experienced a much smoother service with another company.
Please check your inbox later today for more information on how we can address your concern.
Rest assured, we are here to support you throughout this process. Should you need any further assistance, do not hesitate to reach out. Your satisfaction is our top priority.
Once again, we deeply apologize for the inconvenience and stress caused, and we sincerely appreciate your patience.
Warm regards,
Team Glasses Direct
Everything was fine except ..
Everything was fine, except that the online tool for measuring pupillary distance yourself was useless. The glasses are fine, and the processing time was very fast.
August 12, 2026
I was sent the wrong colour frames and…
I was sent the wrong colour frames and the response I received was not particularly helpful. However I have had numerous glasses in the past from them and this is the first issue I have had an issue.
August 15, 2026
Reply from Glasses Direct
Dear Keith,
We hope this message finds you well. We sincerely apologize for the wrong colour frames you received and, especially, that the response you received when you raised the issue was not as helpful as it should have been. We completely understand how disappointing and frustrating this must have been, particularly as you have ordered numerous pairs of glasses from us in the past and have previously had a positive experience.
This is certainly not the level of service we strive to provide, and we truly appreciate your continued trust in us. We are committed to resolving this matter as quickly as possible.
Please check your inbox later today for more information on how we can address your concern.
Rest assured, we are here to support you throughout this process. Should you need any further assistance, do not hesitate to reach out. Your satisfaction is our top priority.
Once again, we deeply apologize for the inconvenience caused and thank you for your patience and continued support.
Warm regards,
Team Glasses Direct
Orderd put in delivery quick no issues
Orderd put in delivery quick no issues
Definitely recommend
August 15, 2026
New sunnies
Very pleased with my sunglasses, the offer at the time made them really good value. Had to adjust the fit slightly but follwed the instructions and it was easy to fo
August 15, 2026
Great service
Great service, I was kept up to speed with the entire process and my glasses are very high quality. I need to return one pair so I’ll see what the return service is like but it looks straight forward. I would definitely recommend Glasses Direct.
August 15, 2026
Great glasses
Digital try on images were accurate when compared with trying on via the home trial. Ordered glasses arrived really quickly and prescription was correct (first time ordering online so was slightly nervous it wouldn’t be). Really happy, will definitely use again.
August 12, 2026
amazing service and product
I was pleasantly surprised at how good the lenses are ,bettwr than those from a high st store and half the price so much so l have ordered another pair
Love being able to try on at home for a while and half the
August 15, 2026
Fast efficient service and delivery
Fast efficient service and delivery. Top class glasses at a fraction of high street prices
August 12, 2026
Service was great and fast
Service was great and fast. Value fantastic. Glass case is much lower quality than the last time I bought glasses. Home trial was great but I was then asked for proof of posting and none was given to me which was concerning, but all ok in the end.
August 15, 2026
Super easy to order
Super easy to order, glasses arrived in under a week and really good value for money
August 15, 2026
I had an issue which was resolved…
I had an issue which was resolved quickly and without fuss , great service and customer care
August 15, 2026
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