GLD is the GOAT for me! EVERY piece of jewelry I’ve purchased, I’m absolutely in love with. GLD provides excellent customer service before, during, and after your purchase. Sending you love in the for... See more
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Spoke with Amanda to discuss my return item and when will I receive my item in the right size. Amanda was very professional, knowledgeable, and courteous. She explained in detail how the return proces... See more
I purchased a gold chain and bracelet set for my boyfriend as a Father’s Day gift. He loved it but unfortunately I ordered the wrong sizes. I tried to exchange but it was taking a long time to ship so... See more
Everything that I have bought from GLD has been nothing less than amazing quality and appearance. I wear my chains all the time the at work in construction and they hold up very wells. No fading, tar... See more
4.5
Excellent
55K reviews
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Amazing
The quality.
The customer service.
There is a lady call Haylie. She fix my problem in less than 30 seconds.
I ordered the wrong item. She helped me to pick up the right one and get my confirmation email within seconds. Really a good place to get really nice jewelry.
June 27, 2026
Not only do they sell quality products
Not only do they sell quality products, they also have amazing customer service!
June 27, 2026
Amazing chains
Even though I didn’t receive I would rate the experience a 10/10 everything is so easy to find and they have amazing offers I bought a Cuban that was 100$ an got it for 69.89$ for the box and free return. You may think that it wasn’t that good of a deal thats 47 dollars I didn’t have to pay. The the quality seems to be good and the order process is really easy to order
July 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Confusing 2 item deal
July 5, 2026
Reply from GLD
Hi Diane,
We're really sorry to hear about the issue you encountered applying one of our promotions to your order. We understand the importance of providing an enjoyable shopping experience here at GLD, as we take various measures to ensure our deals are easy to apply.
Still, we appreciate the feedback and will be more than happy to assist you. I'll be contacting you momentarily with a plan of action.
Kindly,
Unique jewelry but with many concerns
This site has some of the most unique jewelry, but the website is absolutely terrible with constant pop-ups. The shipping is never guaranteed as I ordered something for two day shipping and it took over a week and they had to cancel my orders two different times just to get it shipped. I had to pay $20 extra to get my wife her necklace in time. The bracelet I ordered lost a crystal 2 days into wearing it. Now I have to ship it back and wait a month for it to process. Makes me really weary of my other chains and earrings and bracelets I purchased worth about $1400. Maybe I should have just purchased a few items first and wore them to see before going all in. They have a warranty but there are a million stipulations and you still have to pay up to $100 and that’s for THEIR defects., including paying shipping. If they define it’s not their defect I assume you’re screwed. Doesn’t seem they have a real warranty for accidental. They say they stand behind their products but the process was excruciating. I hope these products last and they stand by the warranty if these items break again over time. The site glitches constantly and clears your cart so I’d recommended the app. The chains and bracelets are one sided and turn a lot exposing the backside which sucks since the products are one sided, for the price double sided would be best. The clasps are important but it seems random which they choose. Some $400 chains have a cheap clasp and cheaper ones have a nice rectangular clasp, not sure why. I just pray this all lasts and stays shiny and doesn’t fade. I’ve lost a ton of hope in this company to be honest.
June 26, 2026
Reply from GLD
Hello Cameron,
Thank you for bringing this to our attention.
We're disheartened to hear about the issue you've encountered with your jewelry and overall shopping experience. We can assure you that this is certainly not representative of the quality and service we strive to deliver here at GLD.
Still, we understand your concern and appreciate the thoughtful feedback. We want to do everything we can to remedy this, so we will be in touch momentarily to receive further information.
Kindly,
Straight up
Straight up, you have a great selection of products, your customer service people are the best, and it is easy to work with GLD. This is about my 4th time back to order something.
July 1, 2026
Smooth easy process
Smooth easy process! And let’s be real, absolute heat coming from GLD! 🔥
July 4, 2026
Great quality and got to me in a short…
Great quality and got to me in a short amount of time
June 27, 2026
Pleasant ordering experience
My experience was great for many reasons. Once I placed my order, I didn't have to wait long to be notified when my order was received or when it shipped. I received my order in a timely manner and it arrived with beautiful packaging. I've only ordered from this website a few times, but so far I've had a very pleasant ordering experience.
June 26, 2026
4 STARS (Practically 5)
I love the quality of the jewelry I have purchased and the uniqueness of my pieces always makes me stand apart in a room!
The only thing I don’t like is that I keep getting Cash Codes with my packages and I can’t use them once I try to because they expire, which sucks because I can’t purchase them fast enough regardless to how bad I want to. I highly recommend this jewelry company to anyone though! I use it for myself and also to gift many people in my life! The only time I remove jewelry is when I’m swapping to another piece of changing a stack. They go in the shower with me and work along side me covered in sweat. Durability alone makes these 100% better than anything else I’ve owned.
July 4, 2026
The worse company ever
The worse company ever! They claimed the products was NIKE of Men’s Jewelry. The quality is trash and I found a review that they not even pay for its affiliates who generate money for them.
I ordered a bracelet and chain, two days after it broke and turn green. How dare you claim top tier quality even the customer support is useless.
I need my money back.
July 1, 2026
Unprompted review
Reply from GLD
Hi there,
We appreciate the genuine feedback.
We've reviewed your case and can confirm our management team is already working to deliver an amicable solution. Moreover, while we understand if you were not satisfied with the quality of our jewelry, we offer several options such as returns and exchanges to ensure our customers are happy with their shopping experience.
Unfortunately, from this review, we do not have a purchase ID or email address to reach out to you. Please contact our team at support@gld.com so that we can make things right.
Kindly,
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