What can I add to my last review, that GLD was my greatest discovery when it came to fashion design. Every piece it’s carefully crafted to exceed your expectations, trust me as a a person who loves q... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m not saying you SHOULD wear your jewelry in the shower, BUT YOU CAN. Two years ago, I bought their yellow gold rope chain as a beater, but it has outlasted ALL of my other jewelry despite daily u... See more
Company replied
Good prices for first time purchase and very organized categories online, quality products. I also have sensitive skin, and usually break out with some brands, I haven't broken out at all with these p... See more
Company replied
GLD offers great quality, exquisite pieces that add that next level swag to your fit. They have fantastic customer service, offer great promotions quite often and offer official sponsored sports team... See more
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4.5
Excellent
56K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Excellent experience: service and product.
By far one of the best automated customer services because of the constant notifications of the delivery process. I never had to wonder because of the great notifications.
The necklace I ordered is absolutely gorgeous. And, I received a free necklace with my order it is equally as fantastic.
Will definitely order more items and have already referred friends to the site.
July 1, 2026
Reply from GLD
Thank you so much for your amazing review! We're thrilled to hear that you had such a great experience with our order updates and that they kept you informed every step of the way.
It's also wonderful to know that you love your new necklace—and we're so glad you enjoyed the complimentary necklace as well!
Your kind words and recommendation mean the world to us. Thank you for referring your friends and for choosing The GLD Shop. We can't wait to have you back for your next order!
I've always been a fan of your pendants…
I've always been a fan of your pendants since I bought each of my brother one for Christmas. Then and now, the pendants get rave reviews. Wish y'all had retro teams.
July 1, 2026
Reply from GLD
Thank you so much for your kind words and for being such a loyal supporter of The GLD Shop! It means a lot to hear that both you and your brothers have been enjoying your pendants and that they've received so many compliments.
We also really appreciate your suggestion about adding retro teams to our collection. Feedback like yours is incredibly valuable, and we'll be sure to pass it along to our team for future consideration. Thanks again for your support!
I like the prices but I payed for quick…
I like the prices but I payed for quick shipping and it’s been 1 business day already and the order is not ready
July 8, 2026
Reply from GLD
Hi Ian,
We're very sorry to hear about your experience, and we understand how disappointing this must be, especially after selecting expedited shipping.
We'll be reaching out to you directly to review your order and provide you with an update. Please keep an eye on your inbox—we'll do everything we can to help resolve this as quickly as possible.
Many thanks,
Reply from GLD
Thank you so much for your wonderful review! We're thrilled to hear that you love your bracelet and that it exceeded your expectations. We truly appreciate your support and hope you enjoy wearing it for years to come. Thanks for choosing The GLD Shop!
Reply from GLD
Thank you for your wonderful feedback! We're so happy to hear you're pleased with the quality and highly recommend us. Thank you for choosing GLD and for supporting our brand. We’re grateful to have customers like you!
Great super good and always wanted to…
Great super good and always wanted to get something from gld
July 9, 2026
Reply from GLD
We are so happy to hear you love your GLD item! It’s great to hear that you had a positive experience with us. Thank you for taking the time to share your feedback and for choosing GLD. We’re grateful to have earned your business!
Reply from GLD
We're so happy to hear you love our jewelry! Your kind words truly make our day. We’re thrilled to hear that your experience was a positive one. Your support means a lot to us, and we appreciate you sharing your feedback, and we hope to serve you again soon!
Reply from GLD
Hi Charlene,
We're very sorry to hear that your order arrived incomplete.
We've reached out to you via email to gather a few more details so we can investigate this for you. Please check your inbox (and your spam/junk folder, just in case) and reply to our message. We'll do everything we can to get this resolved as quickly as possible.
Many thanks,
This is the best jewelry I every worn.I…
This is the best jewelry I every worn.I love it so much. They have such a wide variety of stuff for everyone, and the quality is great. Best jewelry ever!😁
July 8, 2026
Unprompted review
Reply from GLD
We are absolutely thrilled to hear how much you love our jewelry! It's wonderful to know that you appreciate the wide variety and great quality we offer. Thank you for your amazing feedback!
Very well-made in good color feels like it will last
Very fast on delivery and very helpful very nice product
July 9, 2026
Reply from GLD
We're so happy to hear that you found our delivery fast and our product helpful! Thank you for your wonderful feedback!
Reply from GLD
Hello Jennifer,
We're sorry to hear that your order is taking longer than expected to arrive. We understand how frustrating that can be.
We'll be reaching out to you directly to review your order and provide you with the most up-to-date information on its status. We'll do everything we can to help get this resolved as quickly as possible. Thank you for your patience!
Best regards,
Great customer support
July 9, 2026
Reply from GLD
Thank you for the thoughtful review! We’re happy to hear everything went smoothly and that you had a positive experience. Your feedback is greatly appreciated and helps encourage our team every day. Thank you for your support!
Wonderful chains and great pricing...
July 9, 2026
Reply from GLD
Thank you for the kind review and for being a valued customer, and we’re thrilled to know that your experience was a positive one! Feedback like yours motivates us to continue delivering great service. We truly appreciate your support!
Great designs and great product all in…
Great designs and great product all in all would recommend
July 5, 2026
Reply from GLD
We're so happy to hear that you love our designs and products! Thank you for your wonderful recommendation and for sharing your positive experience!
Reply from GLD
We're so happy to hear that our product was everything you expected and perfectly complements your style! We truly appreciate your wonderful feedback!
Great communication and customer service
July 9, 2026
Reply from GLD
We are so glad to hear that you had a positive experience with our communication and customer service. Being able to hear that you had a positive experience is exactly what we strive for. Thank you for choosing GLD and allowing us the opportunity to serve you. Your support means the world to us!
SCORED
I just ordered another:
1 Franco 6mm - Rose gold
1 Miami Cuban link 8mm - Rose gold bracelets to go with my other (matching) bracelets, and they both go with my two new necklaces I just purchased. BOGO + $25 Cash card. I’m STOKED!!!
July 8, 2026
Reply from GLD
We're absolutely thrilled to hear how excited you are about your new rose gold Franco and Miami Cuban link bracelets! It sounds like they'll perfectly complement your existing collection and new necklaces. We appreciate you sharing your wonderful experience with us!
Best customer service I’ve ever seen
I ordered the wrong size and they corrected it within minutes. Very efficient and nice team, they have earned a permanent customer.
July 9, 2026
Reply from GLD
We're so glad we could quickly resolve the sizing issue for you! It's wonderful to know that our team's efficiency and kindness have earned your continued business. Thank you for your kind words!
It's Legit
Good prices for first time purchase and very organized categories online, quality products. I also have sensitive skin, and usually break out with some brands, I haven't broken out at all with these products.
July 8, 2026
Reply from GLD
We're so glad to hear you're enjoying our products and finding our online categories organized! It's wonderful that our products are gentle on your sensitive skin and we hope you continue to love your pieces for time to come!
this collab is crazy SESH
July 1, 2026
Reply from GLD
Thank you for sharing your experience! We’re thrilled to know that we were able to meet your expectations. Positive feedback like yours helps keep our team motivated and focused on delivering great experiences!
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