I was happy that the refund came very fast but unhappy that i didnt realize there was a fee from global blue to do the transaction that i had done at a kiosk by myself. No one at either of the two st... See more
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Review summary
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It was easy to get refund. No waiting in line, very friendly customer service at both locations (at the border between Italy and Switzerland and Zurich airport). I got notified about every single step... See more
The two shops staff in Bergen helpful over the start of the process. Then clear easy access to submit in the GB blue box at the airport. Finally refund quickly paid into the creditcard used for the pu... See more
The app was very helpful, I went through the line with people which was a pleasant experience. I tried the kiosk however could not figure how to reset the language, minor issue glad the people line w... See more
Company details
About Global Blue
Written by the company
Tax Free shopping starts with Global Blue.
We provide an enhanced yet simple approach to shopping Tax Free. Save time and money and get access to the best brand offers when you shop with us.
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Contact info
United Kingdom
- www.globalblue.com
4.5
Excellent
42K reviews
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All good
Automatic stations just in front of the desk. Instructions are clear enough. Devolution was in a shirt time. All good
June 28, 2026
The process is very easy!
June 28, 2026
Gl I bal Blue was very easy to use.
June 28, 2026
Nice and easy
June 28, 2026
easy process
June 28, 2026
Global Blue makes things completely…
Global Blue makes things completely seamless.
What a game changer!
June 28, 2026
great experience and up to date refunds…
great experience and up to date refunds tracking.
June 5, 2026
First experience traveling across EU and apply for tax free
What a great experience of Global Blue. You can check your tax free in the app. Only other thing, You have to apply to the desk at the last country on your itinerary. That case, first, you have to go to an another office and get stamps, then you can apply to Global Blue. So you need to extra time to go both desks. I hope it becomes more flexible. Anyway refund is so fast. Perfect.
June 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Inconvenient location caused us to…
Inconvenient location caused us to almost miss our flight
June 12, 2026
Reply from Global Blue
Hello,
Thank you for reaching out and for sharing your feedback with us.
We understand your concern and appreciate you taking the time to inform us.
One of our customer service representatives will contact you directly to review your case and provide further assistance.
Thank you for your understanding.
Customer Service Team
Global Blue
The worst of the three VAT providers
This system was by far the most difficult to use as opposed to Planet and Tax Free VAT systems. The automated kiosk was cumbersome, and not user friendly. This was crucial because I needed to utilize it BEFORE the actual Planet Blue office opened. As a result, I had to forfeit my refund. If you’re lucky you will not need to acquire a tax refund using this method. And, if you have a choice, I’d purchase from retailers who DO NOT USE GLOBAL BLUE.
July 5, 2026
Unprompted review
Reply from Global Blue
Hello,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience did not meet your expectations. Your comments are important to us and help us improve our services.
For further assistance, please contact us through our web form: https://cs.globalblue.com/s/tp?language=en_US.
We appreciate you bringing this matter to our attention and apologize for any inconvenience caused.
Have a nice day.
Customer Service Team
Global Blue
Easy Global Blue Refund
Form quick to fill. Staff in all shops easily fill forms and refund online promptly. At airport so easy to complete transactions. Refund received only after few days.
June 27, 2026
Quick and easy
June 26, 2026
Efficient and fast service that helped…
Efficient and fast service that helped make the return flight experience. Thank you.
June 27, 2026
Fast and good service
Fast and good service. However the commisions are really high. In other countries it’s possible to ask for the tax refund in local currency but I don’t know they that’s not possible in Perú
June 27, 2026
Your process SUCKED and took a…
Your process SUCKED and took a ridiculous amount of time. We had to go from one line to another twice for no reason at all... except maybe to ensure we never want to ship in Italy again?? What the hell??
June 27, 2026
Reply from Global Blue
Hi,
Thank you for bringing this to our attention.
We’re sorry for any inconvenience or frustration that you may have experienced.
One of our customer service representatives will contact you personally and assist you further.
Thank you and have a nice day.
Customer Service Team
Global Blue
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