Global Payments UK Reviews 4,389

Azizi has worked hard over a number of years to ensure we have the most competitive card machine rates, in turn securing our retention with this provider. He always offers a seamless and professional service and is dedicated to delivering the best outcomes. Would highly recommend.

Excellent response times and extremely helpful. We were up and running in no time. Great service and support from Charlie Sweeney.
JM Clark Ltd

James cherry is absolutely brilliant I’ve had the pleasure of speaking to James many times over the last 12 months and would not want to use anyone else to discuss my needs and when arranging future contacts! Thank you James my friend you’ve become

Charlie sweeney was the best advisor we could have asked for. He was helpful. Always at the end of the phone and getting everything set up was a breeze. Highly recommend hes a credit to your business.

Easy onboarding and low fees, what else can you ask for. Charlie S. was spot on keeping me updated and helping when I messed up. Highly recommended.

Good communication made clear and was quick

We have used Global Payments for a number of years & found them to be very competitive on price & also very helpful when support has been required.
Our recent renewal of terms was handled very professionally by Cole Longland.

Elizabeth provided a quick and thorough service and responded quickly to my emails. She understood the needs of our business and provided us with the tools we needed.

Global payments services are very good & prompt. Thank you so much!!!

Azizi was helpful, clear and fast & gave upgrades which are helpful.

Great customer service by Success Manager Paige S and her team. Good rates and rapid delivery of replacement devices. Long term customer.

Really helpful. Great service. Easy from start to finish. Not too pushy. Thank you

Dealt with Bhav Parmar for our renewal and he was very helpful, answered our questions promptly and seemed genuinely interested in getting us on tariffs that suited our business.

I have used Global Payments for my card processing for the past 23 years. Friendly & helpful staff, especially Tom Baines who has been my go to, he has answered any questions & resolved any issues quickly. Payments drop into my bank account next day. Great service, would definately recommend.

Mo Miah has been super helpful (and patient)

I strongly advise all business owners to avoid Global Payments Inc. 3550 Lenox Rd NE, Atlanta, GA 30326, US. They utilize a "bait-and-switch" tactic, offering low introductory fees only to implement massive, unannounced increases.
Our experience has been a nightmare: Unauthorized Deductions: They have withdrawn over $8,000 from our business account despite the account having zero activity since 2024.
Lack of Disclosure: They implemented a 38% fee hike without any notification and stopped providing statements, effectively obscuring the charges.
Refusal to Refund: Even after an audit proved these fees were inconsistent with our contract and activity level, they have refused to return the funds.
We were forced to have our bank issue a block on their access after our cease-and-desist orders were ignored. Check their BBB rating before signing anything—do not give this company access to your business accounts.

Quick service and delivering a lower price.

Excellent and professional from Azizi Arthur, 3rd time renewing contract with him, its good to have continuity which enables me have confidence.

I’m very disappointed with my experience with Global Payments.
When I set up my account, the representative I dealt with, Charlie Sweeney, clearly explained that I would make a one-off payment for the card machine, and then only pay a percentage fee based on my sales. This sounded fair and reasonable, which is why I agreed to proceed.
However, after checking my account, I’ve noticed regular charges being taken — £4.40, £5.12, and in some months £26 or £45 even when I’ve had little or no sales. This was never clearly explained at the start.
When I contacted customer service today, I was told these charges are for renting the card machine and monthly VAT. This directly contradicts what I was originally told.
I feel misled by the information given at sign-up, and the pricing structure has not been transparent. I would advise others to carefully review all terms and conditions before committing.