I spoke with Teresa today she was most helpful sorted out my problem very quickly the site itself is one of the best I’ve used
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service and really good gameplay from my first deposit. Customer service agent Maxi was really helpful also with a bonus being added.
Company replied
Alina was very helpful in answering my query
Company replied
Teresa was very helpful in sorting out my problem with the daily deals, very friendly
Company replied
Company details
Glossy Bingo
Written by the company
- With tonnes of casino games, slots and exciting bingo rooms, Glossy Bingo is your ticket to fun and prizes!
- Our response to the current situation
- At Glossy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@glossybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@glossybingo.com
- www.glossybingo.com
3.8
Great
777 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful,fast interaction
Very helpful,fast interaction, great deals . Would recommend site
August 20, 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Nicole!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
games are rigged for sure
August 19, 2023
Unprompted review
Reply from Glossy Bingo
Hi Prawn,
Thank you for your review, we are sorry to hear that you haven’t had much luck recently.
Like all reputable and licenced operators, our games are completely random, and we have no influence on their outcomes. Their randomness is reviewed by an accredited independent party to ensure they are random and fair.
Our support team has reached out to you privately to assist you on how you can get more bang for your buck the reduce the need for you to deposit more in order to enjoy your time with us.
Regards,
Glossy Bingo
Excellent customer service advisor her…
Excellent customer service advisor her name was Teresa 5*
August 15, 2023
Unprompted review
Reply from Glossy Bingo
Hi Jeff,
Thank you for the great review however, we notice you only left one star?
This is most likely by mistake, we have reached out to you in order to assist you in updating this!
Kind regards,
Glossy Bingo
Great range of games
Great range of games. Excellent free spin offers with reasonable wagering. Very prompt on chat and Andrew was fantastic with helping me.
August 14, 2023
Unprompted review
Reply from Glossy Bingo
Hi Natalie,
Thank you for your positive review of our site. We are glad to hear that you found Andrew very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Great customer service 😊
August 14, 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Darcy!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Quick and effective resolution …
I had not been awarded free spins with deposit . I got a reply on live chat within two minutes . Rachel sorted it straight away with no problems at all .
August 11, 2023
Unprompted review
Reply from Glossy Bingo
Hi Mrs, N/A King,
Thank you for leaving us a review!
Customer support is really important to us and as you can see from our Trust Pilot rating when compared to other online bingo providers and gaming sites we do come out on top in most areas and it’s something we are very proud of.
Our team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. If you should have any queries, we are available 24/7 to assist you via live chat and email.
Regards,
Glossy Bingo
Very helpful person on chat
August 9, 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Tim!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Teresa was very helpful
August 8, 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Linda!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Spoke to a very professional advisor…
Spoke to a very professional advisor called Jessica who was superb 👏
August 5, 2023
Unprompted review
Reply from Glossy Bingo
Hi Paul,
Thank you for your positive review, I'm glad you enjoyed chatting with Jessica.
We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
just awesome
just awesome, spoke to savannah an agent in the live chat she was the most supportive and helped me with my anxiety
July 31, 2023
Unprompted review
Reply from Glossy Bingo
Hi Mandy,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Savannah.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
excellent cutomer support from rachel…
excellent cutomer support from rachel and jessica
July 29, 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Elaine!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Brillant service
Jessica is always very helpful
And goes above & beyond to help
July 29, 2023
Unprompted review
Reply from Glossy Bingo
Hi Gemma,
Thank you for your positive review of our site. We are glad to hear that you found Jessica very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Teresa was very helpful 👌 great…
Teresa was very helpful 👌 great communication
July 27, 2023
Unprompted review
Reply from Glossy Bingo
Hi Charlotte,
Thank you for your positive review of our site.
We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Jessica on live chat was very helpful
Jessica on live chat was very helpful, she expalined things clearly in a speedy manner, very polite too.
July 27, 2023
Unprompted review
Reply from Glossy Bingo
Hi Lynda,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Jessica.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
I had a problem with withdrawal I asked…
I had a problem with withdrawal I asked for information and it was 5*
July 26, 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, carlospestana pestana!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Great slots my favourite big bass won…
Great slots my favourite big bass won £250.00.Played for hours winning and losing but still drew out £250.00 so I'm a happy girl received an email straight away keeping me informed of my withdrawal hopefully it will be in my pay pal today.Big thanks to Teresa for keeping me informed.
July 24, 2023
Unprompted review
Reply from Glossy Bingo
Hi Mel,
Thank you for your positive review of our site. We are glad to hear that you found Teresa very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
She was very kind and promptly answered…
She was very kind and promptly answered my enquiries.
Many thanks Charanjit
July 23, 2023
Unprompted review
Reply from Glossy Bingo
Hi Charanjit,
Thank you for leaving us a review!
Customer support is really important to us and as you can see from our Trust Pilot rating when compared to other online bingo providers and gaming sites we do come out on top in most areas and it’s something we are very proud of.
Our team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. If you should have any queries, we are available 24/7 to assist you via live chat and email.
Regards,
Glossy Bingo
Teresa wateresa great help s very helpful as I'm a new…
Teresa was very helpful as I'm a new member and did not realise what I had done now it is clear thank you 😊 xx
July 11, 2023
Unprompted review
Reply from Glossy Bingo
Hi Debra,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Teresa gave a very prompt and detailed…
Teresa gave a very prompt and detailed reply.
July 4, 2023
Unprompted review
Reply from Glossy Bingo
Dear Customer,
Thank you for your great review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Spoke to a person named James who was…
Spoke to a person named James who was amazing a answered my questions very quickly
June 30, 2023
Unprompted review
Reply from Glossy Bingo
Hi Kay,
Thank you for your positive review. We are glad to hear that you found James very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
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