Ordered the grey Monty duffle coat on Sunday. Autofill messed up my postcode. Contacted customer service. They sorted it out. Coat arrived on Tuesday. Amazing. Love the coat. Slightly dsrkervthan on m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great site, wide range and good descriptions.Very helpful fitting guides.I had occasion to email some questions and got a quick and helpful reply.The item I bought was a present and was delivered exa... See more
Company replied
I purchased a Morris Duffle coat and an alternative colour which shipped as the item I ordered was not showing in stock The item arrived perfectly packaged within 24 hours of dispatch via D... See more
Company replied
Very efficient delivery and return service. The full length grey duffle is perfect and receiving plenty of complimentary comments. I look like Noel Coward or Jack Hawkins in the David Lean Film ‘In Wh... See more
Company replied
Company details
- Clothing Store
- also in
- Children's Clothing Store
- Men's Clothing Store
- Outerwear Store
- Women's Clothing Store
Written by the company
Home to the original duffle coat, the foundations of the brand have been built on manufacturing quality British outerwear. This strong brand history, dating back to 1950, is something we are extremely proud of.
Contact info
Baron Avenue, Earls Barton, NN6OJE, Northhamptonshire, United Kingdom
- +44 (0) 1604 812812
- info@gloverall.com
- www.gloverall.com
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
quick delivery
March 26, 2025
Reply from Gloverall
Hello Vlado
Thank you for your review. We are glad that your order was delivered quickly and without issue.
Regards,
Gloverall.
Advertisement
Fast delivery.
March 25, 2025
Reply from Gloverall
Hello
Thank you for your review. We are pleased that your delivery was quick and without any problems.
Regards,
Gloverall.
Reply from Gloverall
Hello Ray
Thank you for your review. We're happy that you like your new clothes and glad that they arrived quickly without issue.
Regards,
Gloverall.
Quick despatch and delivery
Quick despatch and delivery. Unfortunately, the new womens mac is HUGE, in XS it drowned my wife (who has other XS coats from Gloverall).
March 10, 2025
Reply from Gloverall
Hello John
Thank you for your review. We are pleased that your order was sent quickly and was delivered without issue, but it is a shame the XS was too large for your wife. The sizing does differ between our different styles so it is not always guaranteed that an XS of one type of coat will match an XS from another. However, if your order differs from the size guide beyond the +/-3% tolerance then please contact our Customer Service team so they can verify and help you exchange it.
Regards,
Gloverall.
Order received within 3 days
Order received within 3 days. Fitting of oversized pea coat is larger than expected, but quality of the wool fabric is high & hopefully hard wearing.
March 20, 2025
Reply from Gloverall
Hello Rehan
Thank you for your review. We are happy that you received your order quickly without issue and that you were pleased with the quality. If the coat is too large then you could exchange it.
Regards,
Gloverall.
Advertisement
Quality
Everything about the garment, packaging and mailing time was outstanding. A quality experience.
March 19, 2025
Reply from Gloverall
Hello Ian
Thank you for your review. We're glad that you were so pleased with your experience and that your order and packaging was to your satisfaction. It's also great that the delivery arrived in good time without any issues.
Regards,
Gloverall.
Reply from Gloverall
Hello Jörg
Thank you for taking the time to leave a review. We are happy that you are so happy with your experience and the support we provided.
Regards,
Gloverall.
Its really nice jackets and coats
March 10, 2025
Reply from Gloverall
Hello Arthur
Thank you for your review. We are glad that you like our garments and hope that you enjoy yours.
Regards,
Gloverall.
Great quality.
I already made two purchaches in Gloverall online shop. Quality of products is really amazing. International delivery is really quick. Products are always very well packed as premium products should be.
March 28, 2025
Unprompted review
Reply from Gloverall
Hello John
Thank you for your review. We're glad that you were so happy that you returned after your previous purchases. We're happy that the quality, delivery and packaging continued to satisfy.
Regards,
Gloverall.
Advertisement
I bought a duffle coat and a summer…
I bought a duffle coat and a summer coat from Gloverall. I am quite satisfied with my purchase, especially with the attention to detail the company has put into its craftsmanship.
March 11, 2025
Reply from Gloverall
Hello Hong-Ying Huang
Thank you for your review. We're glad that you are happy with your order, hopefully your coats will last you for many years to come, with special attention to the details and craftsmanship. We take great pride in our products and heritage, so it's nice to hear that you approve of the quality.
Regards,
Gloverall.
Reply from Gloverall
Hello Verity
Thank you for your review. We are glad that you found the website easy to use, that the sizes were good and you were pleased with the quality.
Regards,
Gloverall.
British quality still amazing
British pride in industry still going strong. Top
Notch quality and customer service
March 11, 2025
Reply from Gloverall
Hello Justin
Thank you for your review. We're happy to hear our British quality and commitment to good customer service has made such a positive impression. Hopefully we can continue to live up to your expectations.
Regards,
Gloverall.
Just perfect
Just perfect : fast and simple- même si le duffle-coat n'était pas exactement comme celui que j'avais - un peu plus long, un peu plus large - mais je vais m'y faire.
February 24, 2025
Reply from Gloverall
Hello Perrine
Thank you for your review. We are glad that even though the duffle coat wasn't exactly like the one you had previously it was still to your liking. We're also happy that you were pleased with your experience.
Regards,
Gloverall.
Advertisement
The jacket arrived quickly
The jacket arrived quickly. It fits great. I found a discrepancy between the sizing guide and the alleged fitting of the same jacket on the model pictured. It says the model is 6' 1" tall and with a 38" chest is wearing a medium jacket. Very unlikely. I am 5' 10" and a 42 chest and ordered the large (for a 44.5 inch chest) and it is a good fit, (but I wouldn't want to put on any weight!) So I'm taking a point off and adding my own caution regarding their sizing guides.
I do love the jacket. The quality is excellent.
February 23, 2025
Reply from Gloverall
Hello Ian
Thank you for your review. We're happy to hear (read) that overall you were happy with your order and experience, but sorry that the sizing isn't as expected. To clarify, does your jacket not match the size guide?
If you are going to wear layers beneath your jacket then the 2.5" space might not be enough. The model was wearing one of our Moss Stitch Cardigan underneath the jacket and left a little more room so the 5.3" difference between their chest and the Medium is for that.
If your jacket doesn't match the size guide, if you have anymore concerns or want to address your review in more detail please contact our Customer Service team as they are best suited to helping with these things.
Regards,
Gloverall.
A few problems with the delivery…
A few problems with the delivery company, which was so preoccupied with a simple question of a free gift ... crossing borders became an important issue: I didn't quite understand what was going on. In any case, GLOVERALL customer service was very efficient and they were very responsive.
February 17, 2025
Reply from Gloverall
Hello Sonia
Thank you for taking the time to leave a review. We're sorry that there was an issue with the delivery, but happy that our Customer Service team was able to solve the problem quickly and efficiently.
Regards,
Gloverall.
Fast service and excellent quality
March 5, 2025
Reply from Gloverall
Hello Jehli
Thank you for your review. We are glad that you were satisfied with our fast service and quality, which we take great pride in.
Regards,
Gloverall.
Very quickly dispatched and packaged…
Very quickly dispatched and packaged well. The coat is beautiful and I love it even more in person. It’s comfortable, warm, stylish, and I look forward to wearing it every time.
March 4, 2025
Reply from Gloverall
Hello Daniel
Thank you for your review. We are happy that your order was delivered quickly with packaging that impressed and the coat itself was to your satisfaction. Hopefully it keeps you comfortable, warm and stylish for many years to come.
Regards,
Gloverall.
Advertisement
Great international service.
Great site, wide range and good descriptions.Very helpful fitting guides.I had occasion to email some questions and got a quick and helpful reply.The item I bought was a present and was delivered exactly as promised. The only negative was the tax imposed by the Swiss Customs but it was paid by the couriers and billed to the recipient so there was no hold up in delivery.
Overall an excellent experience and I would commend Gloverall to anyone and certainly use them again myself.
March 3, 2025
Reply from Gloverall
Hello James
Thank you for taking the time to leave your great review. We are glad that you found the size guides helpful and that our Customer Service team's assistance was to your satisfaction. We're also pleased that your order was delivered without any issues. Unfortunately, taxes are something that we can't change. We are very happy that you were happy with your experience and our service. Thank you for recommending us and we look forward to living up to your expectations with any future orders.
Regards,
Gloverall.
Beautiful wool coat for my grandson
Beautiful wool coat for my grandson! The fit is PERFECT. He loves the coat and the shipping via DHL Express was superb. Gloverall is the best. construction, materials and customer service cannot be beat.
March 3, 2025
Reply from Gloverall
Hello Linda
Thank you for your great review. We are so glad that your grandson loves his coat so much and that it was perfect. We are also glad that your delivery was without issue and that you were so pleased with our service.
Regards,
Gloverall.
Beware the quality of the toggle is not…
Beware the quality of the toggle is not as good as what people mentioned on their coat before. Lasts only about 2 years.
You'd certainly expect the basic are fine for £400+.
Update: Turns out it happened to many people— Search "Monty Dufflecoat - jute ropes quick decomposition" on Reddit, some are broken only after a few wears.
Gloveall is also like oh you can buy replacement part, but not guaranteed they will be available. Like if you don't make something durable, you'd expect people to be able to get a replacement part for cheap…
Update for reply: I got the response from customer service. I mean if it's faulty, there should be some sort of free repair service as it shouldn't be the customer's fault to purchase additional goods and we likely can't sew as good as done at the factory.
March 17, 2025
Unprompted review
Reply from Gloverall
Hello ZD
Thank you for sharing your experience. We’re sorry to hear that you’ve had a negative experience with the toggle quality. We take pride in our products and aim for the highest standards, so we truly appreciate customers bringing issues like this to our attention. As you mentioned other customers have shared similar concerns and we changed our jute rope to a thicker version in response.
Regarding the replacement parts, the jute rope is meant to last and those that broke too quickly were the result of an unseen fault, that was why we changed to a different rope, so we don't keep stock to replace every coat we sell. We try to keep a stock of replacement parts for any repairs or refurbishing, but we cannot predict how many or few there might be, so there is a chance we might get lots of orders to deplete that stock. It will be restocked as soon as possible.
Please could you say where on the website it told you that we don't guarantee stock?
Thank you again for your feedback, and please feel free to reach out to Customer Service directly so we can assist you further.
Update for Update for reply: I assume you are using a different name for your review so I can't connect this review to your communications with customer service. You are correct that a faulty product is not the fault of the customer, but we do offer replacements and/or repair costs and have provided such to customers that contacted our customer service about their jute rope. We don't ask customers to sew the repairs themselves, we would never advise that, and instead have the products returned for repair or if circumstances/preference dictates recommend finding a reputable tailor to do the repairing.
Regards,
Gloverall.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.