Ordered the grey Monty duffle coat on Sunday. Autofill messed up my postcode. Contacted customer service. They sorted it out. Coat arrived on Tuesday. Amazing. Love the coat. Slightly dsrkervthan on m... See more
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Great site, wide range and good descriptions.Very helpful fitting guides.I had occasion to email some questions and got a quick and helpful reply.The item I bought was a present and was delivered exa... See more
Company replied
I purchased a Morris Duffle coat and an alternative colour which shipped as the item I ordered was not showing in stock The item arrived perfectly packaged within 24 hours of dispatch via D... See more
Company replied
Very efficient delivery and return service. The full length grey duffle is perfect and receiving plenty of complimentary comments. I look like Noel Coward or Jack Hawkins in the David Lean Film ‘In Wh... See more
Company replied
Company details
- Clothing Store
- also in
- Children's Clothing Store
- Men's Clothing Store
- Outerwear Store
- Women's Clothing Store
Written by the company
Home to the original duffle coat, the foundations of the brand have been built on manufacturing quality British outerwear. This strong brand history, dating back to 1950, is something we are extremely proud of.
Contact info
Baron Avenue, Earls Barton, NN6OJE, Northhamptonshire, United Kingdom
- +44 (0) 1604 812812
- info@gloverall.com
- www.gloverall.com
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gloverall
Hello Sean
Thank you for your review. We are happy that the quality of your coat is to your satisfaction. We take great pride in the quality of our products so it is always nice to hear from satisfied customers.
Regards,
Gloverall.
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Reply from Gloverall
Hello Keiichi Hiramoto
Thank you for your review. We are happy to help and glad we were able to answer your inquiries.
Regards,
Gloverall.
Beautifully made garments.
Beautifully made garments delivered safe and securely. Great help from Jake in customer service establishing availability of the overalls for my wife. We now have a small collection between us and love every piece.
May 6, 2025
Reply from Gloverall
Hello Kevin
Thank you for your review. We're very happy that our garments were to your liking and were delivered safely without issue. We're also glad that Jake was so helpful and hope you enjoy your collection. I passed your review along to Jake and he thanks you for the great feedback.
Regards,
Gloverall.
Reply from Gloverall
Hello Vigfus
Thank you for your review. We're glad that you were so pleased with the quality of your order, satisfied with the communication and that it was shipped without issue.
Regards,
Gloverall.
My beautiful coat arrived quickly
My beautiful coat arrived quickly, in a beautiful box, and is exactly what I thought it would be-exceptional craftsmanship and quality materials
April 22, 2025
Reply from Gloverall
Hello Sally
Thank you for your review. We are pleased that your ordered arrived quickly without issues and that the packaging was appealing. We are also glad that you were pleased with your order and its quality.
Best Regards,
Gloverall.
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Reply from Gloverall
Hello Steven
Thank you for your review. We're glad that your order was to your satisfaction, that you felt the price was fair, and that your delivery was fast without any issues.
Best Regards,
Gloverall.
Unsurpassed quality & workmanship
The quality of Gloverall’s coats is extraordinary. Love the attention to detail, workmanship and materials used. I ordered the Black Watch Monty toggle coat—my third Gloverall purchase. Absolutely love the coat!
April 22, 2025
Reply from Gloverall
Hello Cheryl
Thank you for your review. We appreciate you taking the time to share your experience. We are very glad that you were impressed with the quality of our coats. We take great pride in that so it's always great to hear from a satisfied customer. We're glad that you like your coat and hope it continues to keep your nice and warm for years to come.
Best Regards,
Gloverall.
Reply from Gloverall
Hello Matthew
Thank you for your review. We appreciate your feedback. We are glad that your happy with your bag; that its quality meets your expectations and the packaging was to your satisfaction.
Regards,
Gloverall.
Reply from Gloverall
Hello Oliver
Thank you for your review. We are glad that your happy with your order.
Regards,
Gloverall.
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Reply from Gloverall
Hello Jonathan
Thank you for your review. We are very happy that your order arrived quickly without issue and your are happy with the quality.
Regards,
Gloverall.
Attempted to return an item that didn’t…
Attempted to return an item that didn’t fit. I paid nearly $100 to return this to Gloverall. The item remained at the parcel office for nearly a month because Gloverall refused to pay the return duties that the GB postal service said they owed. They also refused to send a representative 10 minutes to the parcel office to resolve the issues. Two months later, I am still debating customer service for a refund as I have neither my money nor the coat. Worst company I have ever had the misfortune of shopping with.
(Update 27 May)
Gloverall has stated that they never send individuals to pick up packages from their local post office. Nor do they offer to pay for duties which, again, their own representative has said they owe. This is understandable; however, no effort or constructive suggestions were ever offered to resolve this issue. Now, as in my correspondence, the issue was always mine and mine alone to resolve, Gloverall absolved themselves of all responsibility; for ensuring a seamless return, managing duties, or even offering possible ways to receive a refund. Instead, I am made to feel, as I am now, that I should have done more and this fault lies with me. Again, I paid nearly $100 to ship this item, all duties and fees were paid and documents signed by me ahead of time. There was nothing left to pay. Instead of acknowledging this, Gloverall has washed their hands while I have neither the coat which I returned nor the $600 I spent on it initially. I do not expect a handout, but with the equivalent of a digital shrug, Gloverall has said it all. As long as they continue to foist these pitiful excuses as to why they hold no responsibility, I will be happy to debate them and query these charges.
(Update 4 July)
Gloverall’s response has said they never said they were responsible for the customs duties that prevented my return order from being delivered, and yet in their correspondence with British Post they were told: "Your parcel is being held in our delivery depot awaiting payment of customs charges. The addressee is being sent a letter outlining the charges and how to pay" so they weren't awaiting a collection. The addressee is referring to us” this being a direct quote from their representative and their communication with British post. This would seem to indicate that they were in fact liable for the duties by their own admission, and therefore their refusal to pay led to the inability of my return to be delivered and prevention of receiving my refund. This is either ineptitude or willful disinterest. Regardless, the end result is the same — No coat, no refund.
I will also note that now that I have chosen a public forum in which to write a complaint, the ability for Gloverall to appear conciliatory is extraordinary. It’s a shame this did not appear in our private conversations. Again, there is no resolution offered and I stand by my original statement: I would never recommend this company or its products.
March 26, 2025
Unprompted review
Reply from Gloverall
Hello Teddy
Thank you for your review. We're sorry that you are so disappointed with your return experience and our customer service. I understand that return costs can be expensive, but we do clearly state that we don't cover those costs for returns/exchanges from outside the UK in our policy. The return fee is entirely between you and the courier you chose.
The duties owed to the GB postal service were not specifically owed by Gloverall, they were owed for the return shipment before it could be released, and as stated clearly in our policy we "do not cover shipping costs for returns or exchanges" from outside the UK. It was therefore your responsibility to make that payment. Although, from my understanding the duties are paid during the exportation before DHL make the delivery so I don't think duties are due again upon return.
As for the refusal to send someone to pick up your parcel, until the duties were paid the post office wouldn't release the package, so if we sent someone it would be a wasted trip. When the duties were paid they would dispatch for delivery as ordered by you. But even if that wasn't the case and we could have collected it, that isn't a service we offer or have ever offered. There was no reason for us to make an exception because the parcel couldn't be released and we were not at fault.
As for your refund. We cannot grant a refund until the return has arrived at our warehouse. Our returns process for non-UK orders only begins, unless special circumstances like a fault on our part applies, after we receive the returned package.
All these points have been previously discussed between you and our customer service representative, if you need any further clarification then please contact them directly.
(Response to Update)
We don't send individuals to pick up packages from the post office as that is not a service we provide. As covered above, your package was being withheld so even if we went there we wouldn't've been able to collect it without paying. Even if it wasn't being withheld and we could have collected it, that isn't a service we offer. Returns are sent to the warehouse where they are unpacked and processed. Our policy does state that we are not responsible for the return shipping.
We did not say that we owe duties. We, both myself in my previous response and our customer service, said several times that if more duties were owed beyond that which was already paid during exportation then as stated in the policy that was up to you to pay as we don't cover costs of return shipping from outside the UK.
I am sorry if we made you feel that we weren't doing anything to help you. However, we did try to help. When first contacted we addressed the collection and recommended you contact the courier to find out why it hadn't been delivered since you paid for it to be delivered. When you struggled to get in contact with them we asked for information so we could help by contacting them from our end. You gave us the tracking number, so we checked the tracking and noticed it wasn't being held for collection but was waiting for payment. We explained that payment was made during export so a new payment shouldn't be due based on previous returns and emailed them to question the payment. When they responded just to confirm payment was due, we explained in more detail and asked them to respond to your attempts to contact them. A day later we were notified that the package was being sent back to you and told to contact the sender. As we were not the one that had hired their services we couldn't inquire further so recommended you contact them. We did everything we could to try and help resolve the situation, but there wasn't much we could do.
Frankly, I think the blame in this case lies with the courier as they ignored your attempts to contact them and only gave us a standard response for payment rather than addressing our questions at the last minute before sending it back.
Regards,
Gloverall.
Once figuring out I did not have to use…
Once figuring out I did not have to use a "password" I easily was able to do the orders. The quality of scarf & hat are great (they will be put to good use next winter). The gloverall Pins have been well received gifts. I graduated from Gloversville, N.Y. High School in 1965. I have given 2 of the pins to classmates for our 60th Reunion this July.
April 7, 2025
Reply from Gloverall
Hello Charles
Thank you very much for your review. We are pleased that you were able to make your order and are happy with your new scarf and hat which we hope will prove useful by keeping you nice and warm during winter.
We hope you have a great reunion and that your gifts are appreciated.
Best Regards,
Gloverall.
Reply from Gloverall
Hello Jiali
Thank you for your review. We are happy that your delivery arrived quickly and without issues. We are also happy that you're pleased with your coat.
Regards,
Gloverall.
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Easy to order and fast deliverance.
April 16, 2025
Reply from Gloverall
Hello Kerkhoven
Thank you for your review. We are happy that your ordering experience was easy and delivery quick without any issues.
Regards,
Gloverall.
Quality Brtish clothing!
April 15, 2025
Reply from Gloverall
Hello Adrian
Thank you for your review. We are happy that you were pleased with your order. We take great pride in the quality of our products and their rich heritage, so it's always nice to hear from customers that are satisfied with our work. We hope you enjoy garment for many years to come.
Regards,
Gloverall.
...everything was smooth and fast!
March 19, 2025
Reply from Gloverall
Hello Martin
Thank you for your review. We are very happy that your experience was fast and smooth without any issues.
Regards,
Gloverall.
Slow at refunds
There was nothing wrong with ordering and delivering but when I returned the garment as it was too short they have failed to refund my money 7 days after receiving it. I have emailed and received no response. This is disappointing.
March 31, 2025
Reply from Gloverall
Hello Claire
Thank you for your review. We are glad that you were pleased with the ordering process and the delivery. Regarding your return, it has been processed today. Your return was automatically marked as received upon delivery on the 8th. I'm not sure when it was unpacked, but it was delivered late in the afternoon so it would likely have been the 9th when it was opened. As stated in our policy we aim to process returns within 7 working days of when they are opened, so even if it was opened on the same day it was delivered that would be 6 days as of today when it was processed. You should have received an email notification to let you know that your refund was processed.
Regarding your email, I apologize that you haven't received a reply to your email - which I can see are actually two emails, one sent on Saturday (12th) and the second on Monday evening, so double the apology. We try to respond to all emails as quickly as possible, but that isn't always possible so we ask for 3 - 5 working days to respond.
Regards,
Gloverall.
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Very good!!
April 1, 2025
Reply from Gloverall
Hello Peter
Thank you for your review. We're very happy that you are so happy with your experience with us and hope that you will consider us in the future.
Regards,
Gloverall.
Great addition to the Family.
I have worn a Gloverall duffle coat for many years, with great satisfaction. The tote bag is obviously of the same family. Well made, roomy, with handy zip pockets. The woven symbol is a nice finishing touch. Highly recommended.
March 26, 2025
Reply from Gloverall
Hello John
Thank you for your great review and your previous orders. We are glad that you have enjoyed your previous purchases and were also satisfied with your tote bag. We always do our best to provide our customers with the best service and quality products we can, so it's great to hear that your orders have provided that. Thank you for your recommendation.
Regards,
Gloverall.
The delivery was flawless
The delivery was flawless. I had to regretfully return the coat. It is simply outrageous that to ship back a box weighing less than six pounds; I was quoted by UPS $560+ and by DHL more than $ 860.00 I had to return with Canada Post by surface mail at $ 175. Considering that I purchase regularly from Lands End, shipping is free when you buy $ 100 and more. I would have gladly paid double the shipping fee for return. Something to look at.
March 12, 2025
Reply from Gloverall
Hello Mario
Thank you for your review. We are glad that your delivery was without issue. It's unfortunate that you had to return the coat. Thank you for your feedback regarding return fees, however, as stated in our policy we don't cover the costs for return shipping, so the pricing issue is something that should be taken up with those couriers. We do offer free shipping on orders over £300, but that isn't related to return shipping.
Regards,
Gloverall.
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