Ordered the grey Monty duffle coat on Sunday. Autofill messed up my postcode. Contacted customer service. They sorted it out. Coat arrived on Tuesday. Amazing. Love the coat. Slightly dsrkervthan on m... See more
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Great site, wide range and good descriptions.Very helpful fitting guides.I had occasion to email some questions and got a quick and helpful reply.The item I bought was a present and was delivered exa... See more
Company replied
I purchased a Morris Duffle coat and an alternative colour which shipped as the item I ordered was not showing in stock The item arrived perfectly packaged within 24 hours of dispatch via D... See more
Company replied
Very efficient delivery and return service. The full length grey duffle is perfect and receiving plenty of complimentary comments. I look like Noel Coward or Jack Hawkins in the David Lean Film ‘In Wh... See more
Company replied
Company details
- Clothing Store
- also in
- Children's Clothing Store
- Men's Clothing Store
- Outerwear Store
- Women's Clothing Store
Written by the company
Home to the original duffle coat, the foundations of the brand have been built on manufacturing quality British outerwear. This strong brand history, dating back to 1950, is something we are extremely proud of.
Contact info
Baron Avenue, Earls Barton, NN6OJE, Northhamptonshire, United Kingdom
- +44 (0) 1604 812812
- info@gloverall.com
- www.gloverall.com
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Always great products in high quality.
Always great products in high quality.
Got shipped to the EU and all was taken care of by Gloverall, as promised.
December 23, 2024
Reply from Gloverall
Hello Peter
Thank you for your feedback. It's always great to hear from customers that are happy with what they ordered. We take pride in the quality of our products, so it is good to hear that you agree. We are glad that you were satisfied with your order and happy with the shipping and that no issues occurred.
Regards,
Gloverall.
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Beautiful jumper reasonably priced
Beautiful jumper reasonably priced. Great service.
December 19, 2024
Reply from Gloverall
Hello John
Thank you for your review. We are happy that you are happy with the price of your beautiful jumper and were satisfied with our service.
Regards,
Gloverall.
Good communication and service…
Good communication and service throughout. Genuinely superb quality also helps!
December 19, 2024
Reply from Gloverall
Hello Paul
Thank you for your review. We are glad that you were pleased with our customer service. We are also glad that you were so happy with the quality of our products, which we take great pride in.
Regards,
Gloverall.
Customer service level was great
Customer service level was great. I appreciate the tips about delivery. I made a mistake in delivery details and contacted the company as soon as I realized it, the address could not be changed after the parcel was sent (which was really fast) but I got advice about what I could do then so that there would be no problems with the delivery.
December 20, 2024
Reply from Gloverall
Hello Agnieszka
Thank you for your great feedback. We are very glad to hear that you were so happy with our Customer Service and that they were able to help you. Hopefully everything arrived just fine and you are happy with your purchase.
Regards,
Gloverall.
Buy elsewhere
I have emailed them and messages via messenger over ten times since November.
The returned coat has not been replaced nor any communication regarding an estimated delivery time.
For such a company it is shocking that no one has responded and three weeks after returning for an exchange we have heard nothing back.
Absolutely atrocious.
January 14, 2025
Unprompted review
Reply from Gloverall
Hello Kirsty
Thank you for your review. We have responded to your three emails. I apologise for the delayed response to the first email you sent on Nov 29th but we were very busy during the Black Friday sale so we couldn't respond to emails as quickly as we usually would.
Your other two emails we received on the 25th and 27th of December which was while we were closed for Christmas break and we responded on Jan 3rd.
You sent a message on the 13th which was also responded to yesterday.
I have informed Customer Service so they will send you a new email to address your exchange which we received on the 6th of Jan.
Thank You
Regards,
Gloverall.
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My second rollneck sweater
My second rollneck sweater. Both are great. They have been keeping me warm and garnering compliments.
December 30, 2024
Reply from Gloverall
Hello rshaw
Thank you for your feedback. We are happy that you are happy with both your sweaters. Glad to hear they are keeping you warm and drawing attention.
Regards,
Gloverall.
I sent back my coat to be exchanged for…
I sent back my coat to be exchanged for a XXL and have not heard back !
December 30, 2024
Reply from Gloverall
Hello Carlton
Thank you for your review. Regarding your return, we received an email from you on the 13 which we replied to on the 14 to say we would processed your exchange as soon as possible after receiving your return. However, we have not yet received your return. The Customer Service team has contacted you to try and resolve this matter.
Regards,
Gloverall.
From ordering untill delivery at home…
From ordering untill delivery at home all went well,quik and smooth. Thanks again!
December 30, 2024
Reply from Gloverall
Hello Jacob
Thank you for your review. We are glad that your delivery arrived in good time without delays or problems. We are also happy that you found the rest of the ordering process quick and smooth.
Regards,
Gloverall.
Great clothes received in time
December 23, 2024
Reply from Gloverall
Hello Jean-Philippe
Thank you for your feedback. We are pleased that you received your order in good time and are happy with the product.
Regards,
Gloverall.
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Poor response to a specific enquiry
Poor response to a specific enquiry, where they didn’t even read the ask properly and ignored the point of the enquiry. Took a month to get a sub-standard reply
So far am very unimpressed and underwhelmed but remain hopeful they can turn things around
January 7, 2025
Unprompted review
Reply from Gloverall
Hello Steve
Thank you for your review. Apologies for the delayed reply to your inquiry. We have been exceptionally busy this Christmas season so we cannot respond to emails as quickly as we would normally.
Customer service have sent you a new email to expand on their initial response. They had thought the matter addressed but perhaps it was unclear.
Best Regards,
Gloverall.
Very fast shipping and most…
Very fast shipping and most importantly, just like when i was I kid, this coat does not disappoint.
December 20, 2024
Reply from Gloverall
Hello Cory
Thank you for your review. We're pleased that you received your delivery quickly and were happy with your new coat.
Regards,
Gloverall.
Reply from Gloverall
Hello Nicholas
Thank you for your review. We are glad that you were happy with the quality of your product and pleased with the speedy delivery.
Regards,
Gloverall.
Nothing but excellent
The quality of my purchases (a coat and three jumpers) has been superb, so much that I have recommended Gloverall to to friends and family. Prompt delivery even in the Christmas period has been excellent.
December 20, 2024
Reply from Gloverall
Hello Michael
Thank you for your review. We are glad that you are happy with the quality of your purchases and the delivery was quick without any issues. Thank you for recommending us to your family and friends. We appreciate that a lot.
Regards,
Gloverall.
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Excellent delivery and service!
December 19, 2024
Reply from Gloverall
Hello Nils
Thank you for your review. We are glad that you are pleased with the delivery and service.
Regards,
Gloverall.
Jumper
Good sweater but quite big. In fact I bought a fisherman's sweater last year, size M, love the colour but something wrong with the sizing, it is huge !
December 19, 2024
Reply from Gloverall
Hello Trevor
Thank you for your review. We are very glad to hear that you like your new coat and that it was your second. Our products can be on the large side compared to others, but if you are concerned that it's the wrong size or faulty then it would be worth checking its measurements against the size guide. If it is the wrong size then you could return it for a refund or exchange for a better fit.
Best Regards,
Gloverall.
Reply from Gloverall
Hello Alan
Thank you for your great review. We are pleased that you were happy with our service and the product you received.
Regards,
Gloverall.
Elegance and Perfection in the modern age
Superb quality clothes and coats that reflect the price. I bought in the black Friday sale and am delighted with the swing duffle coat, you get what you pay for with this brand.
November 30, 2024
Reply from Gloverall
Hello Briony
Thank you for your review. We're happy that you are happy with the quality of our products and believe the prices fairly reflect that. We're also very happy that you are delighted with your Duffle. Hopefully you get to enjoy it for years to come.
Regards,
Gloverall.
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Great product
Great product. Well fitting. Very warm.
I got the size wrong L instead of XL.
Good exchange service.
Regards
Lawrie
November 30, 2024
Reply from Gloverall
Hello L Brownlee
Thank you for your review. It's great to hear that you like your product so much and that the fit is right now. We are glad that you are happy with our exchange service.
Regards,
Gloverall.
Excellent service
Excellent service, lovely product and very well packed. Bought this to replace a Gloverall duffle coat I’ve had for many years.
November 29, 2024
Reply from Gloverall
Hello POB1
Thank you for your review. We are very pleased that you were happy with our service, the product and packing. It's always nice to hear that a customer enjoyed one of our products for so long. I hope the new product will last you just as long.
Regards,
Gloverall.
Fast shipping and fast processing of…
Fast shipping and fast processing of returns despite EU/non-EU border.
Nice product
November 29, 2024
Reply from Gloverall
Hello KundeX
Thank you for your review. We are happy that you were pleased with the speed of your shipping and the return process.
Regards,
Gloverall.
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