Ordered the grey Monty duffle coat on Sunday. Autofill messed up my postcode. Contacted customer service. They sorted it out. Coat arrived on Tuesday. Amazing. Love the coat. Slightly dsrkervthan on m... See more
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Great site, wide range and good descriptions.Very helpful fitting guides.I had occasion to email some questions and got a quick and helpful reply.The item I bought was a present and was delivered exa... See more
Company replied
I purchased a Morris Duffle coat and an alternative colour which shipped as the item I ordered was not showing in stock The item arrived perfectly packaged within 24 hours of dispatch via D... See more
Company replied
Very efficient delivery and return service. The full length grey duffle is perfect and receiving plenty of complimentary comments. I look like Noel Coward or Jack Hawkins in the David Lean Film ‘In Wh... See more
Company replied
Company details
- Clothing Store
- also in
- Children's Clothing Store
- Men's Clothing Store
- Outerwear Store
- Women's Clothing Store
Written by the company
Home to the original duffle coat, the foundations of the brand have been built on manufacturing quality British outerwear. This strong brand history, dating back to 1950, is something we are extremely proud of.
Contact info
Baron Avenue, Earls Barton, NN6OJE, Northhamptonshire, United Kingdom
- +44 (0) 1604 812812
- info@gloverall.com
- www.gloverall.com
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The return un à few days after my size…
The return un à few days after my size mistake
November 29, 2024
Reply from Gloverall
Hello Bruno
Thank you for your review. We are glad that you were satisfied with the quick fulfillment of your exchanged size.
Regards,
Gloverall.
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Excellent service
Excellent service, prompt delivery and great introductory offers !
November 27, 2024
Reply from Gloverall
Hello Andrew
Thank you for your review. We are very glad that you were so pleased with our service, quick delivery and the Christmas season offers. We hope that you will consider us for future orders.
Regards,
Gloverall.
Poor Quality Control check
Poor Quality Control check. Pea Coat sent with obvious and annoying pull wool mark which just hit the eye line.
The sizing chart for submariner jumpers is way way out.
In addition, appalling turn round time for exchanges.
Need to be far more dynamic in your dealings.
December 16, 2024
Unprompted review
Perfect product and rapid delivery
November 20, 2024
Reply from Gloverall
Hello M Whittaker
Thank you for your review. We are happy that you had such a positive experience with us, enough to rate the product as perfect, and that no issues occurred with your delivery and it arrived quickly. We take pride in our products, so your judgement is greatly appreciated.
Regards,
Gloverall.
Over 2 weeks and no coat
I ordered a Peacoat on 2 December 2024 from Gloverall's website. I emailed the company on 13 December asking when I could expect to receive it. They didn't reply. I emailed again on 17 December with the same reasonable question. There has still been no answer. So it's been over two weeks since I placed the order (and the money was taken from my card) but neither the coat nor a reply to my emails has been sent. This is very poor.
UPDATE: It is now 20 December, 18 days since I placed the order, and yet still not received and no reply to my emails trying to find out what's going on.
December 18, 2024
Unprompted review
Reply from Gloverall
Hello William
Thank you for your review. Apologies for the delayed response to your emails. Customer Service has been very busy this Christmas season and are doing their best to respond to all the emails we receive. They have informed me that since you posted your review they have been in contact and resolved this issue.
Once again, apologies for the slow service and any inconvenience this may have caused.
Best Regards,
Gloverall.
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Item did not fit as expected
Item did not fit as expected. Returned promptly, but still awaiting refund.
November 20, 2024
Reply from Gloverall
Hello Margaret
Thank you for your review. Regarding your refund, we had emailed you on Dec 5th to clarify something but hadn't received a response from you. Customer Service have created a follow-up.
Best Regards,
Gloverall.
Lovely coat
Lovely coat, really nicely styled. I ordered the A-line longer duffel, which is a neat fit so go up a size if you're between or need layers underneath. The Navy is stunning - may come back for the Camel next year. Feels good to support a UK industry and buy well, once.
November 28, 2024
Reply from Gloverall
Hello Mrs Gackowska
Thank you for taking the time to leave a review. We appreciate you taking the time to share your experience. We're happy that you were pleased with your coat and look forward to meeting your expectations next year if you do decide to get the Camel. Thank you for your order, considering us in the future and your recommendation.
Regards,
Gloverall.
love my coat
love my coat, the quality and fit is perfect. It took only 2 days to arrive from the UK to Canada.
November 19, 2024
Reply from Gloverall
Hello Sophie
Thank you for your review. We are very glad that you love your coat and are happy with the quality and fit. Its great that arrived so quickly and without issue.
Best Regards,
Gloverall.
Bad customer service, Black Friday scam
First of all, the quality of the coats and accessories is amazing,BUT the customer service is very bad. It takes ages for them to reply and for my second order they didn’t reply at all to my email which was about a delayed item which created more cost for me.
The worst thing I saw was that the prices in the site were increased during Black Friday sales, so that with the discount the price would get back to the initial price. This is shameful.
November 29, 2024
Unprompted review
Reply from Gloverall
Hello Anastasia
Thank you for your review. We are happy that you found are products to be amazing. However, we are sorry that you were disappointed with our Customer Service.
Due to the high volume of emails we have been receiving Customer Service cannot respond as quickly. However, we have record of one email from you in 2023 and it was responded to the same day.
Regarding the Black Friday sale, I assume you are referring to this year's sale. The prices didn't go up. If they were on sale then they were reduced and if not they stayed the same. If there was something that you saw with an increase price then it would have been an error.
Best Regards,
Gloverall.
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Great coat, cynical sales
The coat is fantastic and the poor rating is to do with Gloverall running 2 different sales within a week/10 days of each other - pretty cynical not just to do one and give the customers a chance to get a good discount
November 30, 2024
Reply from Gloverall
Hello Dan
Thank you for your review, we are glad that you were pleased with your coat but understand your poor rating. The sales you are referring to were for Black Friday and then through December for Christmas. It is standard practice for most shops to have sales for both since they are public events. We didn't create them as some kind of ploy to draw in more sales.
Best Regards,
Gloverall.
The english way!
Hi,
I am living in Quebec,Canada, and sometimes the weather gets very cold out here.My wife got a duffle coat two years ago and I saw the quality in your products.So, I was looking for a warm and cozy sweater and found a Aran Jumper in navy color that was on sale on a website here in Quebec,Altitude sports.So,I grabbed a XXL and boy this "the" thing to wear here in Quebec:warm,fits well,not heavy.Thx for that wonderful wool sweater you produce!
Jean-François Laferté
terrebonne,Québec
Canada
December 15, 2024
Unprompted review
Reply from Gloverall
Hello Jean-Francois
Thank you for your review. We are very happy to hear that you and your wife are pleased with your garments.
Best Regards,
Gloverall.
Brilliant
Initial issue with delivery company but remedied by Gloverall. Excellent customer service and a fantastic coat
November 30, 2024
Reply from Gloverall
Hello Mr Mccormack
Thank you for your review. We are happy that your delivery issue was remedied and were happy with the customer service and the coat.
Best Regards,
Gloverall.
Great piece of clothing (Churchill…
Great piece of clothing (Churchill peacoat) but came in covered with dust and white sewing thread pieces. Not a big deal, however I did spend some time cleaning my new peacoat with a brush and sticky rolls.
November 30, 2024
Reply from Gloverall
Hello Juri
Thank you for your review. We are pleased that you were pleased with your purchase but apologise for the state it arrived in. We do our best when packing them to make them as neat as possible, so it is disappointing to hear that yours was covered in dust.
Regards,
Gloverall.
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Duffle coat
I received my Monty Duffle coat, safely and soundly packaged. It was everything I was expecting.
Still not clear what the 2 buttoned,webbing straps on the inside of the coat are for though.
November 30, 2024
Reply from Gloverall
Hello David
Thank you for your review. We are very glad that you received your order without issue and were pleased with your purchase. If you have any inquiries about the product you can contact Customer Service to ask them.
Best Regards,
Gloverall.
Black Friday buy
The discount for black friday was very fair, the coat (Chesterfied) is stunning, the shipping was super fast, the handling of the post brexit taxes to France was completely transparent (no added fees, no wait at the customs)... Two thumbs up !
November 29, 2024
Reply from Gloverall
Hello Emmanuel
Thank you for your review. We are happy to hear that you thought our sale prices were fair and happier still that you were so happy with your coat. Great to hear the shipping was fast and there were no problems.
Best Regards,
Gloverall.
Great jumper, mediocre customer service and packaging
I am very pleased with my new Fisherman jumper in grey. However, it took three tries back and forth to get one that was not flawed with a different colour wool. The first two in the Burgundy colour were spoilt by random pops of bright orange! I gave up and ordered the jumper in grey instead, which I have kept. Customer Services make promises with fine words about reputation and pride but then woefully under-deliver. Packaging is hit and miss. The grey jumper was protected really well in a plastic bag, then a paper bag, wrapped in soft tissue and delivered in a box. The Burgundy jumpers were stuffed straight in to a paper bag only, which arrived ripped. I thought that this was extremely poor protection for an item of clothing costing over £100 and said to me “Gloverall don’t care about their products or their customers.” So only three stars for a great jumper that Gloverall made extremely difficult to purchase. Oh and I hope you are not in a hurry if you request a refund…Gloverall say it can take up to 28 days to process it!
November 29, 2024
Reply from Gloverall
Hello Peter
Thank you for your review. We are happy that you are pleased with your new jumper.
We apologize that it took three attempts to get you a jumper that you wanted. The Burgundy Fisherman Jumpers have lighter flecks as a side effect of the dyed material, so we can't help that.
As for packaging, our usual packaging is to place the folded jumper and relevant paperwork inside a brown bag sealed with branded black tape. Usually, that is enough to protect the jumper because they are thick enough, but in your case the packaging was ripped while in transit and I'd assume them being "stuffed" inside might mean they had fallen out after getting ripped and pushed back inside.
Regarding the refund. Our usual window is 14 days, starting from when you receive the delivery, though it rarely takes that log. That window was extended for the Christmas. The 14/28 day window is a maximum that it could take, but usually we can process them quickly after receiving them. That changes based on how busy we are which is why we leave such a window. Your own case is a good example of this as your orders were dispatched on the 1st, 15th and 29th of Nov.
The extra packaging of your grey jumper was done because of the previous issue.
Regardless of these issues, I'm glad that you were able to receive something you liked in the end and once again, I apologize for the difficulties you suffered.
Best Regards,
Gloverall.
Amazing product!
Amazing product.
Great quality one would expect from a company with such a rich history.
Celebrate made in England!
Thank you
November 29, 2024
Reply from Gloverall
Hello Chris
Thank you for your review. We are very proud of the quality of our products so it is great to hear that you think the same.
Best Regards,
Gloverall.
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The ordering process went smoothly…
The ordering process went smoothly l,but if you are EU and would like to exchange the item or get any advise on the process, you might not get any response even in 2 weeks time
November 29, 2024
Reply from Gloverall
Hello Piotr
Thank you for your review. We are please to hear that your order went smoothly, but it is disappointing to hear that you are unhappy with our customer service. Usually, we have a fast response to all emails sent to customer service, but recently we have been very busy and have received a higher quantity as emails as well. I am not saying this to excuse a 2 week wait, just to explain why we've been slower than normal to respond and why your email may've been missed. We are very sorry for the delay.
Regards,
Gloverall.
GLOVERALL QUALITY GARMENTS.
You wish to be assured that what you buy is of a suitable quality. The you must buy direct from a quality manufacturer who sell what they state. Outstanding service, garment and delivery.
November 29, 2024
Reply from Gloverall
Hello John
Thank you for your review. We are very happy that you are so pleased with your purchase, the delivery and our service. It is nice to hear/read that you have such a high opinion of our brand and hope to live up to your expectations if you ever purchase from us again.
Best Regards,
Gloverall.
Perfect coat and fast delivey
November 28, 2024
Reply from Gloverall
Hello Hanne
Thank you for your review. We are very happy that you were so happy with your coat and there were no problems with the delivery and that it arrived in good time.
Best Regards,
Gloverall.
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