We were let down catastrophically by Besure and we contacted Glow Green. We rrceived exceptional service from Luke Gamble on the sales team and Ross on the finance team. Within minutes we had a comple... See more
Company replied
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Review summary
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Spoke to Luke over the phone twice before deciding which company to go with for a new boiler. He wasn't pushy, he explained everything clearly and was very helpful, the engineer Dan, was very good an... See more
Company replied
The service was arranged quickly and efficiently. My only slight annoyance was the engineer didn’t phone me on the day to say what time he would arrive and turned up at around 4.45. In fairness h... See more
Company replied
Luke the engineer was excellent did a good job and explained lots of thinks we didn't know about Well pleased also with the glow green tean especially Ann who was very pleasant and helpful would reco... See more
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Company details
- Boiler Supplier
- Air Conditioning Contractor
- Gas Engineer
- Heating Contractor
- Solar Energy Company
- Solar Energy Contractor
About Glow Green
Written by the company
Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills. We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps. Call us today, for a fixed price quote over the phone, with no home visits required.
Our fully remote process means you don’t spend days or even weeks waiting for a home visit.
Why Customer's Love Glow Green:
Contact info
Avalon, 5th Floor, 26 - 32 Oxford Road,, BH8 8EZ, Bournemouth, United Kingdom
- 0333 113 9488
- customer.relations@glowgreenltd.com
- www.glowgreenltd.com
4.6
Excellent
16K reviews
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Sam the engineer called to do…
Sam the engineer called to do annualservice, he also checked the cooker and gas fire, I was extremely pleased with how professional he was.
September 7, 2026
Reply from Glow Green
We appreciate your feedback! We're delighted to hear that our engineer was professional during the annual service of your appliances.
Friendly Engineer
Friendly Engineer. Arrived in time slot that I was pre-alerted too. All good.
September 7, 2026
Reply from Glow Green
We're so happy to hear our engineer was friendly and arrived on time. Thank you for your kind words!
Electrician didn’t arrive with…
Electrician didn’t arrive with installer
When a new one arrived said I needed a new consumer unit at an additional cost of over £1000
I said that was unacceptable
You sourced another electrician who completed the job at no extra cost expertly and quickly
September 7, 2026
Reply from Glow Green
We appreciate you sharing your experience. We understand your frustration regarding the initial electrician and the unexpected cost. We are glad we could resolve the issue promptly and expertly.
Fast and Efficient Service
Booked and had to reschedule the boiler service and both processes were easy and efficient. On the day of the service the engineer was friendly and asked me questions about how things were with the boiler and was I having any issues. Very pleased overall.
September 7, 2026
Reply from Glow Green
We're delighted to hear that rescheduling your boiler service was easy and efficient. We appreciate you noting our engineer's friendly demeanor and their thoroughness in checking for any issues.
The service was carried out well
September 5, 2026
Reply from Glow Green
We're happy to hear that our service was carried out to your satisfaction. We appreciate your positive feedback.
Great service as usual from Glow Green
Great service as usual from Glow Green. Really helpful friendly staff. Ollie came and serviced our boiler recently. He was really professional, prompt and helpful .
I would definitely recommend Glow Green . I wouldn't go with anyone else. Thanks guys .
September 5, 2026
Reply from Glow Green
We're delighted to hear about your positive experience with our service. We appreciate your kind words regarding our helpful and friendly staff, and we're pleased that our engineer was professional, prompt, and helpful during your recent boiler service. Thank you for your strong recommendation!
Excellent boiler service
Che was polite, friendly and professional as always. A great boiler service thank you
August 29, 2026
Reply from Glow Green
We appreciate your positive feedback! We're so happy to hear that our service was polite, friendly, and professional, and that you received a great boiler service.
Reply from Glow Green
We're delighted to hear that our team member was on time and courteous. Thank you for your wonderful feedback!
My experience of honesty
MY first experience with Glow Green, was when when I bought my combi boiler from the company.
My experience of honesty, from the outset of the sale process, from dealing with the sale assistant and his maninger was invaluable.
I cannot forget Luke the service guy, an absolutely
pollute friendly young man who did a good job
when he serviced the boiler September 4th 2026, after my being reminded by the customer service DepT. that it was due. Luke the service man, was also able to give good advice when I ask him. I also asked him if he could return nextime?
.Keep up the good work Glow Green.
T.Reeves.
September 5, 2026
Reply from Glow Green
We are so pleased to hear about your positive experience with us, from the initial sale process to the recent boiler service. It is wonderful to know that our team provided honest and helpful assistance. We truly appreciate your kind words about our service technician and their excellent work. We are committed to maintaining this high standard, and your feedback encourages us greatly. Thank you for being a valued customer!
One of the best engineers out there.
Patrique called up to let us know what time he would be coming, and he arrived exactly when he said he would. He was very polite and keen to let me know exactly what he would be doing and how long he would be. This is the second time he has serviced our boiler since it was installed. Hopefully he will be able to do it again as I would trust him to do a good job every time.
September 1, 2026
Reply from Glow Green
We're so pleased to hear about your positive experience with our engineer's punctuality and clear communication. It's wonderful to know you trust us to consistently deliver excellent service.
The whole appointpment system is easy…
The whole appointment system is easy and well managed.
September 5, 2026
Reply from Glow Green
We're so glad to hear that our appointment system is easy and well-managed for you. We appreciate your kind words!
Engineer arrived on time
Engineer arrived on time, was professional and very informative
September 5, 2026
Reply from Glow Green
We're delighted to hear that our engineer was punctual, professional, and very informative. Thank you for sharing your positive experience with us!
Well done glow green
The engineer rang advance and confirmed the appointment time and date and his ETA on the day he also kept to that time was very professional in his manner polite and courteous giving information when requested absolutely a credit to the company I also received my gas safety certificate by email within 15 minutes of the appointment concluding an excellent service given all-round
September 5, 2026
Reply from Glow Green
We're delighted to hear about your excellent experience! It's wonderful that our engineer provided such professional, polite, and courteous service, keeping you informed every step of the way. We're also pleased that you received your gas safety certificate so promptly. Thank you for your fantastic feedback.
Very good and polite
Very good and polite. They fit my boiler and checked it properly and ensured everything was safe
September 4, 2026
Reply from Glow Green
We appreciate your positive feedback! We're delighted to hear that our team was polite and ensured your boiler was fitted and checked properly for safety.
Glowgreen Engineer…
The engineer called ahead to let me know he was on his way, which gave me great peace of mind. He arrived right on time, was extremely polite and helpful, and efficiently serviced the boiler. Excellent service overall!.
August 19, 2026
Reply from Glow Green
We're delighted to hear about your positive experience with our engineer. We appreciate your kind words regarding their proactive communication, punctuality, politeness, helpfulness, and efficient service.
Reply from Glow Green
We're so pleased to hear that our engineer was helpful, clean, tidy, and informative during the service. Thank you for your positive feedback!
On time ,great guy ,knew his job .
August 28, 2026
Reply from Glow Green
We appreciate your positive feedback! We are so happy to hear that we were on time and that our team member was great and knowledgeable.
George my service engineer a very…
George my service engineer a very professional and pleasant person explaining all aspects of of my service and issuing the safety certificate via email followed by a call by the service team very happy
September 4, 2026
Reply from Glow Green
We're delighted to hear about your positive experience with our service engineer. We appreciate your kind words regarding their professionalism and clear explanations, as well as the efficient delivery of your safety certificate and the follow-up call from our team.
Arrived on time,good English,all…
Arrived on time,good English,all cleaned up after,highly recommend.
August 29, 2026
Reply from Glow Green
We appreciate your positive feedback! We're so happy to hear that our team arrived on time, communicated well, and left everything clean. Thank you for your recommendation!
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