GLS Netherlands Reviews 

I am extremely disappointed with GLS and especially with the way this delivery has been handled.

My parcel contained a phone worth almost €700. GLS tracking showed it as delivered, but I never received anything and there was absolutely nothing in my mailbox.

What makes the situation even more concerning is the contradictory information given by the delivery driver himself.

When I first spoke to him, he clearly told me that he personally put the parcel in my mailbox. However, there was nothing there.

About a week later, when I spoke to him again, his story changed. He told me that maybe one of his coworkers put it in my mailbox and that he did not know. When I reminded him that he had previously told me that he personally put it there, he then changed his answer again and said something along the lines of: “Oh yes, maybe I did, I don't remember.”

How can someone first be certain that he personally delivered an expensive parcel into my mailbox, and one week later suddenly not know whether he delivered it at all?

I find this extremely strange and unprofessional. Because of these contradictory statements and the fact that the parcel has completely disappeared, I am now seriously concerned that the package may have been stolen or otherwise mishandled during the delivery process.

I am not accusing anyone of theft without proof, but the circumstances are very suspicious and I expect GLS to take this seriously and investigate exactly what happened, including the driver involved, the GPS location of the delivery scan, any proof of delivery, and who supposedly received or handled the parcel.

Meanwhile, I have neither my phone nor the almost €700 I paid for it, and I am now stuck waiting for an investigation because of a delivery that GLS marked as “delivered.”

This has been an extremely frustrating and worrying experience. The lack of consistency and professionalism in the driver's explanations is unacceptable for a company handling expensive parcels.

I will update this review depending on how GLS investigates and resolves this situation.

Great and timely information updates about the delivery date and window. Friendly delivery guy as well.

Information about delivery on a last moment, and then actual delivery on different time

Perfect delivery safe and secure

I received some parcels with holes and ripped cardboard. What was really not great was the way the (heavy) parcel was dropped on the ground, so much so that i had to ask the driver to please be careful with the goods as it cold break witch chuck kind of handling. In defense to the driver the parcel was rather heavy and not easy to control for one person without a trolly.

Top!
Helpful and very friendly.

Didn't get my package, on website it's delivered oj 5th August, however i didnt get it. Its been four days, still waiting

Hello, I am trying to get a hold of someone about my delivery that says it was delivered and it was not. Not to me or my girlfriend, that we both were on the house on that day. Nothing was delivered to us, we checked the lobby of our building, stairs, elevator and post box(it wouldn’t fit either way) and nothing… neighbors also and nothing was delivered.

And I don’t have an answer from the delivery company or the store I bought my items. Trying to have this situation fixed asap.

Never once in 14 years can I say I had good service from GLS. I wish i could choose the delivery service when i order. GLS would not get any business from me. Yet again i am left waiting for days with no up date on track and trace and no delivery.

I never received my package, and none of the neighbors have either...

‘Tried’ multiple times to deliver my package to the location, there was no room voor my package so they keep taking it back to the sorting centre. Now it Saturday and I won’t get my package until Monday and not even then if there’s still no room for my package. They don’t get in contact with me to maybe deliver elsewhere…

All went well

The delivery person said he cant bring two boxes and asked my husband to carry one box from the van to home

Delivery from Slovakia was very fast and also the order was not demaged.

The courier was very polite, the parcel was delivered within the time specified in the email.