I received 4 packages today. 1 was from GLS & 3 were from competitors. GLS is the only one that correctly handed me the package. And the delivery person was very professional & friendly.
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See what reviewers are saying
"Dear GLS Netherlands Team,Thank you for your quick response. I want to clarify that I have no complaints regarding your shipping service. The delivery was excellent, fast, and I am very satisfied wit... See more
Company replied
I ordered a delivery from the Netherlands. The parcel was picked up, but it has been sitting in a GLS warehouse in NL for almost a week now without any explanation. GLS support is a joke—you fill out... See more
Company replied
I received some parcels with holes and ripped cardboard. What was really not great was the way the (heavy) parcel was dropped on the ground, so much so that i had to ask the driver to please be carefu... See more
Company details
Information provided by various external sources
GLS Netherlands
Written by the company
- GLS Netherlands is onderdeel van de GLS Group en biedt pakket-, expres- en vrachtlogistiek onder één dak aan. Dagelijks vervoeren wij de kostbare goederen van duizenden Nederlandse klanten naar zakelijke ontvangers en particulieren met een snelle doorlooptijd en een uitstekende afleverkwaliteit.
- De GLS Group verzorgt voor meer dan 200.000 klanten betrouwbare, hoogwaardige pakketdiensten en biedt deze aan via eigen bedrijven en netwerkpartners in 41 Europese landen. Daarnaast is GLS actief in Canada en aan de westkust van de Verenigde Staten en is via samenwerkingscontracten verbonden met de hele wereld. We deliver!
- De vijf kernwaarden van GLS
- Betrouwbaarheid:
- Een stabiel netwerk met uniforme kwaliteitscontrole.
- Zekerheid:
- Hoge beveiligingsnormen en doorlopende controles.
- Transparantie:
- Volg elke stap van uw zending via onze Track & Trace.
- Flexibiliteit:
- Lokaal aanwezig om voor u de juiste oplossing te vinden.
- Duurzaamheid:
- Aandacht voor onze medewerkers, de maatschappij en het milieu.
Contact info
Netherlands
- www.gls-netherlands.com
3.9
Great
633K reviews
Asks customers to review
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All good and on time.
August 6, 2026
May use AI-assist with repliesRead more
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Total lack of professionalism
Total lack of professionalism! The package was returned to the sender when no attempt was made to deliver it to me.
August 6, 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
Really bad
Really bad. I have received an order which is not mine. It’s impossible to find any phone number to call the company or an email. I cannot contact them to tell them I have the order of someone else and I have no clue where is my parcel, ordered on the 11/07 which was express delivery (we are the 06/08….)
August 4, 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
Inaccurate
Track and Trace delivery time kept changing.
First it would be in the morning.
Then it would be noon to mid-afternoon
Finally it said late afternoon to evening
In fact it was delivered BEFORE the final notification, fortunately I was home at that time.
In the tall box was a plant from Fleur.nl. On delivery the top of the plant was broken and most of the soil had fallen from the pot. It was not handled with any care.
August 3, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Mijn pakket is in in de hal gedumpt van…
Mijn pakket is in in de hal gedumpt van de flat en mijn pakket is gestolen. Weg 46 euro
August 5, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
The package was not delivered
The package was not delivered. I saw the driver walking away With my package on my ring camera. It is not with my neighbours or at a "safe" place. Unbelievable...
August 5, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Fast, reliable, and hassle-free as always!her great international delivery…
Another great international delivery experience! Fast, reliable, and completely stress-free. I highly recommend this company to anyone looking for dependable shipping
August 5, 2026
Always great
August 5, 2026
am extremely disappointed with GLS.
am extremely disappointed with GLS.
I have been waiting for my parcel for over two weeks. The estimated delivery date was 3 August, and I still have not received it.
The tracking information is confusing and inconsistent. It shows contradictory statuses, and I have no idea where my parcel actually is.
I have contacted GLS multiple times, but not a single one of my messages has received a reply. It is impossible to get any information or support.
I also changed my delivery to a GLS Parcel Shop, but the tracking does not clearly explain what happened with the delivery. Instead of receiving answers, I have been left completely in the dark.
This is one of the worst delivery experiences I have ever had. Poor communication, unreliable tracking, and no customer service whatsoever.
I cannot recommend GLS based on my experience.
August 5, 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
All good thanks
August 5, 2026
Parcel in perfect condition and fast…
Parcel in perfect condition and fast delivery. Thank you so much.
August 4, 2026
snel safe simple
August 4, 2026
On the box it was visible “fragile”
On the box it was visible “fragile”. Everything inside was totally damaged. More than 450 euro is gone. Thanks a lot, never again.
August 4, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Hallo
Hallo, thank you so much for delivering😊
Everything was delivered on time and undamaged!
August 4, 2026
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