I watched on the video doorbell. The delivery person walked away with the parecel instead of leaving at the door as per standing instructions. I have mobility issues and cannot answer the door quickly... See more
Company replied
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See what reviewers are saying
I received 4 packages today. 1 was from GLS & 3 were from competitors. GLS is the only one that correctly handed me the package. And the delivery person was very professional & friendly.
"Dear GLS Netherlands Team,Thank you for your quick response. I want to clarify that I have no complaints regarding your shipping service. The delivery was excellent, fast, and I am very satisfied wit... See more
Company replied
The delivery guy was very friendly and nice. He delivered my package (a big and heavy package ) directly to my door in a 7th floor and left the package inside the apartment.
Company details
Information provided by various external sources
GLS Netherlands
Written by the company
- GLS Netherlands is onderdeel van de GLS Group en biedt pakket-, expres- en vrachtlogistiek onder één dak aan. Dagelijks vervoeren wij de kostbare goederen van duizenden Nederlandse klanten naar zakelijke ontvangers en particulieren met een snelle doorlooptijd en een uitstekende afleverkwaliteit.
- De GLS Group verzorgt voor meer dan 200.000 klanten betrouwbare, hoogwaardige pakketdiensten en biedt deze aan via eigen bedrijven en netwerkpartners in 41 Europese landen. Daarnaast is GLS actief in Canada en aan de westkust van de Verenigde Staten en is via samenwerkingscontracten verbonden met de hele wereld. We deliver!
- De vijf kernwaarden van GLS
- Betrouwbaarheid:
- Een stabiel netwerk met uniforme kwaliteitscontrole.
- Zekerheid:
- Hoge beveiligingsnormen en doorlopende controles.
- Transparantie:
- Volg elke stap van uw zending via onze Track & Trace.
- Flexibiliteit:
- Lokaal aanwezig om voor u de juiste oplossing te vinden.
- Duurzaamheid:
- Aandacht voor onze medewerkers, de maatschappij en het milieu.
Contact info
Netherlands
- www.gls-netherlands.com
3.9
Great
634K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
All good thanks
August 5, 2026
Parcel in perfect condition and fast…
Parcel in perfect condition and fast delivery. Thank you so much.
August 4, 2026
snel safe simple
August 4, 2026
On the box it was visible “fragile”
On the box it was visible “fragile”. Everything inside was totally damaged. More than 450 euro is gone. Thanks a lot, never again.
August 4, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Hallo
Hallo, thank you so much for delivering😊
Everything was delivered on time and undamaged!
August 4, 2026
I was home all day and nobody even rang…
I was home all day and nobody even rang the bell or something. Guys, start to work on your service finally. Its not that hard for real
August 4, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
The package was delivered in the…
The package was delivered in the tracking system. Unfortunately, I don't have it. The lady at the reception desk was there at that time and confirmed that the courier wasn't there. So how did he deliver the package to me?
August 4, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Ordered a perfume online received a package with car parts instead and two labels
Ordered a perfume online, and GLS delivered someone else's package to me instead, car parts meant for a customer in Germany. It looks like the label from my parcel was removed and slapped onto the wrong box during handling, so my actual order is now missing and I'm stuck with a package that isn't mine.
Mistakes with labels can happen, but the real problem is that GLS makes it nearly impossible to get help when something goes wrong. There's no clear customer service contact for an issue like this, no obvious way to report a delivery mix-up, and no straightforward channel to sort out getting my correct item or returning what I never ordered. For a logistics company handling people's parcels, that's a serious gap.
I'm now stuck going through the retailer instead, since GLS itself offers no real way to reach a human about this. Very frustrating experience, and it shouldn't be this hard to fix an error the company itself made.
August 3, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
The package was delivered through my…
The package was delivered through my letter slot. Everything is fine.
August 3, 2026
Mooi ervaring gehad
August 3, 2026
UNRELIABLE delivery service - AVOID!
A time-sensitive item purchased in the Netherlands found its way into Poland ... on August 3rd! TWO weeks!! One word - UNRELIABLE! GLS has lost my package in the Netherlands not informing me about it at all. ;( Only after I contacted the seller on July 29th the History of Delivery got its first update. ;( Still, it took the next five days to deliver the package into my hands! No more GLS - next time I'm choosing UPS or DHL. These companies have not let me down. Yet.
August 3, 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
Very fast delivery 👍🏼
August 3, 2026
The package was left at my front door
The package was left at my front door. Anybody could have stolen it. And if it had rained it would have been destroyed.
July 30, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
I have not received my package
I have not received my package. The tracking information says that it was received by a neighbor or a friend, but I never requested this. My package has still not reached me, and I also have no information about who supposedly received it. I have never experienced anything like this before.
Can you please help me locate my package and let me know who it was delivered to?
July 30, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Вот жёсткий отзыв на английском
Вот жёсткий отзыв на английском, чтобы было понятно GLS:
Very bad service! My package was marked as delivered to my neighbors, but I never received it. I paid for delivery, yet GLS did not even specify which neighbor the package was left with. This is completely unacceptable. How am I supposed to find my package if you don’t provide the correct delivery information? I expect GLS to take responsibility and help me locate my package immediately. Very disappointing service — I do not recommend GLS.
August 1, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Zo extra perfect time en alles.!
July 31, 2026
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