Ugh. Just ugh. If I can avoid GLS, I generally do. In this case the seller made that choice. Tracking is buggy. With a recent delivery, they delivered package 2/2 to my home and the other to a not-so-... See more
Company replied
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See what reviewers are saying
First couldn't find out the parcel but later found. It was collected by my neighbour. The Delivery Man could be a bit more detailed,like they could write a bit mor detailed where they delivered, or w... See more
Company replied
**Draft Review of a Science Fiction Movie** **[Title of the Movie]** is a thrilling science fiction film that takes viewers on a journey through space and time. The movie explores [brie... See more
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Their driver decided to say that there is more information about adress given, even tho I gave them everything they asked. Waiting tommorow for another try.
Company replied
Company details
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Service
Written by the company
Du willst einfach schnell etwas verschicken? Dann bist du bei GLS genau richtig. Egal ob du privat versendest oder geschäftlich – wir sorgen dafür, dass dein Paket schnell und zuverlässig ankommt. Mit kurzen Laufzeiten, vielen Abgabestellen und einem klaren Ablauf läuft dein Versand stressfrei und unkompliziert. Einfach abgeben, fertig. Wir kümmern uns drum.
Wir liefern, worauf es ankommt.
Written by the company
- Es ist nie nur ein Paket.
- In jedem Paket steckt eine Geschichte. Eine Geschichte voller Träume, Ziele und Hoffnungen. Deshalb liefern wir bei GLS nicht einfach nur von A nach B – wir liefern von Mensch zu Mensch. Wenn es um die Lieferung geht, sehen wir die Dinge eben anders.
Päckchen & Pakete national und international versenden.
klimaneutral, papierlos & günstig
Das Muttertagsgeschenk muss noch morgen ankommen?
Dann ist GLS die richtige Wahl – denn wenn’s eilt, zählt jede Stunde.
Als einziger Paketdienst in Deutschland liefern wir in der Regel schon am nächsten Werktag, selbst bei Paketen bis 40 kg. Und das nicht nur schnell, sondern dank dem besten europäischen Netzwerk mit 21 eigenen Landesgesellschaften auch klimaneutral und zuverlässig.
Mit unseren zahlreichen PaketShops und PaketStationen bist du fast überall in Deutschland nur wenige Schritte vom nächsten Abgabeort entfernt. Ab 3,29 € kannst du dein Paket ganz bequem versenden – schnell, einfach und genau dann, wenn es darauf ankommt.
Contact info
GLS Germany-Straße 1 - 7, 36286 , Neuenstein, Germany
- service-trustpilot@gls-germany.com
- www.gls-pakete.de
3.0
Average
102K reviews
Asks customers to review
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Zero customer service.
Awaiting a parcel of items to build our solar panel system, when we ordered we informed the company that the Address was a new road and the house was under construction. The delivery driver/company would have to contact use for more information. We were told this was not an issue and GLS would be in touch....
9 days later and we have heard nothing from GLS their automated system says they attempted delivery twice and we were not home, clearly a lie as they don't know where to go. We spoke to a person on the provided phone number once and they said it was an express service and not under their control, now we just get a automated reply saying our parcel is at a local shop but the system provides no details of where. Contact form via their website has gone unanswered. Unhelpful bad service which seems designed to run you round in circles to avoid responsibility.
July 20, 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
They never deliver packages on time
They never deliver packages on time. Always at least 1-3 days delays from the announced date. Regardless whether estimated date or fixed delivery date.
July 24, 2026
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Very slov.y parcel is in the van two…
Very slov.y parcel is in the van two days and I have not received it yet. GPS is not working ,it does show it's on the way but not .very disappointed with GLS .
July 24, 2026
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Horrible
Horrible! I have ordered with them ~5 times and EVERY TIME they deliver to the wrong address. Then starts the hunt for where the heck my package ended up. Worst delivery company I have ever experienced.
July 23, 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
The courier was 10 meters from my…
The courier was 10 meters from my house, and now it says the package could not be delivered. How do I understand this?
July 24, 2026
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Lieferung
Delivery was done to a random packet shop instead of the specified home delivery. Delivery was not even attempted
July 24, 2026
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
I was at home but package was left outside the building
I was at home, courier didnt even ring the domofon, nothing. Just left the package outside and put the status that I picked up the package.And Its not the first time.
From all the couriers GLS is the worst
July 22, 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Information
July 22, 2026
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
vielen Dank für dein Feedback 🙌
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Gut service
July 22, 2026
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
vielen Dank für dein Feedback – das freut uns sehr! 🙌
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Very easy to request a drop off…
Very easy to request a drop off location with the drop down options on the web site 👍
July 22, 2026
Reply from GLS Germany
Hello Parcel Lover,
We are pleased that you are satisfied with us. Thank you for your review.
Sending warm greetings! 💙
Perfect danke szyn
July 21, 2026
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
vielen Dank für dein Feedback – das freut uns sehr! 🙌
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Very bad always don’t ring the bell and…
Very bad always don’t ring the bell and keeps the heavy weight pack on the main door
July 21, 2026
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
wrote on time that the customer gave…
wrote on time that the customer gave the wrong address and tried to correct it! no reaction from you guys whatssoever. the package was still sent to the wrong one and ofc was not delivered
July 21, 2026
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Reply from GLS Germany
Hi 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
I am writing to express my absolute…
I am writing to express my absolute frustration and deep disappointment with GLS's terrible service. According to the delivery status, my parcel has been marked as "delivered" to the designated ParcelShop. However, this is completely false.I have physically gone to that Paketstation/ParcelShop four times, and every single time the staff there insisted that my parcel is not there. They have no idea where it is, and they provided absolutely no help or way to track it down. My package has simply vanished, and your system is providing misleading information.It is unacceptable that a delivery company can lose a customer's item and leave them with zero ways to resolve the issue or follow up. This is by far the worst courier experience I have ever had.I highly DO NOT recommend GLS to anyone. Your service is completely unreliable, unprofessional, and irresponsible. I demand an immediate investigation into where my parcel actually is.
July 20, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Presumably
Presumably, it won't work. I needed to switch from the "shop" to my place as this particular bleeding package is way too big. So, it might get "delivered", or it might get lost. Not funny, at all. Experienced that a couple of times before. You cannot blame the blokes. They are paid like capitalist-slaves, as SubSub.
July 20, 2026
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Extremely disappointing service
I had one of the worst delivery experiences I've ever had with GLS.
For two days, my parcel was marked as "recipient not at home", even though I was at home the entire time, waiting specifically for the delivery. The driver never rang my doorbell or attempted to contact me.
To make matters worse, reaching customer service was nearly impossible. The phone line only connected me to an automated system, and when I tried to submit a complaint through the online contact form, it repeatedly returned an error. There was simply no way to speak to a real person or get any meaningful assistance.
The parcel contained a mattress, which I urgently needed after moving into a new apartment. Instead of resolving the issue, I was expected to collect it myself from a depot that is over an hour away—an unrealistic expectation for such a large and heavy item.
A delivery company's basic responsibility is to deliver parcels reliably and provide accessible customer support when problems occur. Unfortunately, GLS failed on both counts.
I cannot recommend GLS based on this experience and will avoid using their services whenever possible.
July 20, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Terrible service
Terrible service. Every single time a package has been delivered by GLS, it has arrived damaged, opened, or, even worse, the driver has been so lazy that they simply marked it as undeliverable and sent it back, despite me being home all day waiting for it.
I honestly don't know what kind of people GLS is hiring, but something needs to change. It's genuinely concerning that employees can do such a consistently poor job with no apparent accountability. This isn't an occasional mistake, it's a pattern of incompetence and complete disregard for customers. A company simply cannot operate like this and expect people to trust it with their deliveries.
July 17, 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
2 stops away goes to +50 and never see my package
they've been telling me my package "will be delivered today" for 3 days now and whenever the truck is 2 stops away suddenly it goes up to +50 stops and it ends up not being delivered on the excuse that "the recipient is not home" when I have been home the whole 3 days they supposedly tried to deliver it.
they're gonna "try" again today but the expected delivery went from 2 stops away to +50 already so I already lost hope of ever getting the damn package
July 16, 2026
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
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