Ugh. Just ugh. If I can avoid GLS, I generally do. In this case the seller made that choice. Tracking is buggy. With a recent delivery, they delivered package 2/2 to my home and the other to a not-so-... See more
Company replied
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See what reviewers are saying
First couldn't find out the parcel but later found. It was collected by my neighbour. The Delivery Man could be a bit more detailed,like they could write a bit mor detailed where they delivered, or w... See more
Company replied
**Draft Review of a Science Fiction Movie** **[Title of the Movie]** is a thrilling science fiction film that takes viewers on a journey through space and time. The movie explores [brie... See more
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Their driver decided to say that there is more information about adress given, even tho I gave them everything they asked. Waiting tommorow for another try.
Company replied
Company details
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Service
Written by the company
Du willst einfach schnell etwas verschicken? Dann bist du bei GLS genau richtig. Egal ob du privat versendest oder geschäftlich – wir sorgen dafür, dass dein Paket schnell und zuverlässig ankommt. Mit kurzen Laufzeiten, vielen Abgabestellen und einem klaren Ablauf läuft dein Versand stressfrei und unkompliziert. Einfach abgeben, fertig. Wir kümmern uns drum.
Wir liefern, worauf es ankommt.
Written by the company
- Es ist nie nur ein Paket.
- In jedem Paket steckt eine Geschichte. Eine Geschichte voller Träume, Ziele und Hoffnungen. Deshalb liefern wir bei GLS nicht einfach nur von A nach B – wir liefern von Mensch zu Mensch. Wenn es um die Lieferung geht, sehen wir die Dinge eben anders.
Päckchen & Pakete national und international versenden.
klimaneutral, papierlos & günstig
Das Muttertagsgeschenk muss noch morgen ankommen?
Dann ist GLS die richtige Wahl – denn wenn’s eilt, zählt jede Stunde.
Als einziger Paketdienst in Deutschland liefern wir in der Regel schon am nächsten Werktag, selbst bei Paketen bis 40 kg. Und das nicht nur schnell, sondern dank dem besten europäischen Netzwerk mit 21 eigenen Landesgesellschaften auch klimaneutral und zuverlässig.
Mit unseren zahlreichen PaketShops und PaketStationen bist du fast überall in Deutschland nur wenige Schritte vom nächsten Abgabeort entfernt. Ab 3,29 € kannst du dein Paket ganz bequem versenden – schnell, einfach und genau dann, wenn es darauf ankommt.
Contact info
GLS Germany-Straße 1 - 7, 36286 , Neuenstein, Germany
- service-trustpilot@gls-germany.com
- www.gls-pakete.de
3.0
Average
102K reviews
Asks customers to review
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Unfortunately
Unfortunately, this is not the first time something like this has happened. The courier was supposed to leave the package by the entrance door, but instead he ignored the delivery instructions and marked the package as if I wasn’t at home.
In reality, he stood there for a couple of minutes, never rang the doorbell even once, and then drove away right in front of my eyes.
It is extremely frustrating to wait for a package that has already been delayed for unknown reasons, only for something like this to happen.
July 15, 2026
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Express delivery delayed, systems and couriers not working
~15stops away, minutes later "customer wasn't home".
Firstly I was home and no one rang.
Secondly how were they suddenly so fast? Before it took hours to go down from 29 delivery stops.
So much for an express delivery.
Edit1:
Speechless, another day spent at home waiting for nothing. All day it says in the system delivery between ~3&4pm.
Out of nowhere I get a bunch of notifications at 1:30pm. Couldn't be delivered, noone home. 2 minutes later the delivery was already checked in at a parcel store which is 6 min driving away. All a farce. Systems not working neither it appears the couriers do.
Collection only possible the next day.
2 days spent at home to pick it up myself?! 48 hours delay on an express delivery. :/ Do I want to know how normal deliveries are handled? I hope, I don't need to find out.
The offered support didn't react either to solve it smoothly.
July 15, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Absolute zero
Absolute zero. 24/24 packages have now been delivered to a package shop instead of my home, with no way of contacting GLS to complain about this. I will never pick GLS for my business.
July 14, 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
Very Unprofessional delivery agent
The Delivery agent didnt even bother to ring the bell or try to delivery the package. he happily routed it to a packet shop where as I had to take permission to stay home so i can receive the important package. seems a waste of my time also vert unprofessional policies by the organization and the team. This is not the first time I face issues with GLS , the third bad experience and the company hardly bothers to take any action or even respect the customers.
July 15, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
It’s unacceptable that I have to pay…
It’s unacceptable that I have to pay almost 5 euros for shipment and it gets delayed twice in a row.
July 15, 2026
Reply from GLS Germany
Hey Paketliebhaber:in 📦,
es ist großartig, dass du dich bei uns meldest. ☺ Um sicherzustellen, dass deine Privatsphäre geschützt bleibt, können wir leider nicht direkt hier antworten. Doch keine Sorge, wir haben eine geniale Lösung parat: Schick uns einfach eine E-Mail an: service-trustpilot@gls-germany.com.
Teile uns neben einer kurzen Beschreibung bitte auch deinen Account-Namen, mit welchem du auf Trustpilot aktiv bist, deine Paketnummer und natürlich deine Postleitzahl mit.
Wir sind voller Energie und Tatendrang, um deine Anliegen so schnell wie möglich zu bearbeiten – nach Erhalt deiner E-Mail bekommst du innerhalb von 36 Stunden eine Antwort von uns. Einzig und allein an Wochenenden und an Feiertagen gönnen wir uns eine kleine Pause.
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Package was not delivered but it says…
Package was not delivered but it says "delivered to the me personally". But I wasn't even there. Nowwhere to be found.
July 14, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
Its been a few days i dont know where…
Its been a few days i dont know where is my package and even i tried to contact GLS using the virtual assistant.
July 13, 2026
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Absolute disaster of a delivery service. Never again.
GLS Germany is a complete disaster. The delivery is incredibly slow, and their website provides zero useful information when a package is delayed. If a shipment is running late, they should proactively text or email the customer, but they don't. It takes days longer than it should to get a package delivered. I highly recommend avoiding any online shop or service that uses GLS Germany.
July 13, 2026
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Totally unreliable and shitty delivery…
Totally unreliable and shitty delivery company and tracking. And then they have the audacity to ask our opinion?! You are terrible, every time a delivery is made via GLS, I cringe uncontrollably, like a gag reflex.
July 13, 2026
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
I am extremely disappointed with my…
I am extremely disappointed with my experience with GLS. My parcel was shown as being only “2 stops away,” so I stayed home and waited for hours because I expected the delivery to arrive that evening. The package never came, and even after midnight the tracking information had still not been updated.
I understand that delays can happen, but customers deserve tracking updates and clear communication when problems occur. Experiences like this seriously damage trust in your service.
July 10, 2026
Unprompted review
Reply from GLS Germany
Hey Paketliebhaber:in 📦,
um deine Privatsphäre zu schützen, können wir dir leider nicht direkt hier antworten. Aber keine Panik, wir sind fest dazu entschlossen, dir optimal weiterzuhelfen oder dein Verbesserungspotential aufzunehmen!
Schicke uns einfach eine E-Mail an service-trustpilot@gls-germany.com.
Erläutere uns nochmal kurz deine Situation und vergiss bitte nicht, uns deinen Account-Namen, mit welchem du auf Trustpilot aktiv bist, deine Paketnummer und deine Postleitzahl mitzuteilen.
Wir nehmen dein Anliegen mit voller Ernsthaftigkeit in Angriff und werden es umgehend bearbeiten, sobald wir die benötigten Informationen per E-Mail erhalten haben. Du wirst eine Antwort innerhalb von 36 Stunden von uns erhalten. Einzig und allein an Wochenenden und an Feiertagen gönnen wir uns eine kleine Pause. 🥰
Danke für Dein Verständnis und Deine Mithilfe!
Liebe Grüße 💙
Dein GLS Germany Kundenservice
super easy!
July 10, 2026
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
vielen Dank für dein Feedback – das freut uns sehr! 🙌
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
vielen Dank für dein Feedback – das freut uns sehr! 🙌
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Good were damaged
Good were damaged, and that's not the first time. Among all the parcel services, GLS is clearly distinguished by rough treatment.
July 6, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
danke für dein Feedback. 😊
Liebe Grüße 💙
Dein GLS Germany Kundenservice
I didn't choose any storage place for…
I didn't choose any storage place for my package at all! I paid extra for delivery at home that they can even leave it at the front door. After waiting for hours, even hours after the time frame they showed me it would arrive, they never came and suddenly it says on the website that I chose the option for them to take the package to a parcel point 😡 this is the last time I have to wait a whole day for my package and then them telling me I wasn’t there.
July 8, 2026
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Easy tracking app allows clear instructions to courier
Always so easy to specify where the package should be left, keep up the good service GLS!
July 8, 2026
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
30 kgs lost in 1 package ... GLS is a joke.
30 kgs : 1 package lost in Germany Bornheim : "we can't find it" ...
GLS is a pure joke
July 7, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
The worst courier company ever
The worst courier company ever!
it is 1 week that our parcel is in Germany, since 29.06, there is no phone number for contact, no reply to our emails, no reply to our customer message in "customer service". our parcel is in a black box! an important and urgent shipment is wating to this parcel.
lot of problems with GLS! we NEVER use GLS again!!!
July 6, 2026
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Most useless AI bot ever
Most useless AI bot ever. I really don't get why I cannot change the delivery date even by a day. So much gas and human work hours wasted, because they don't allow to postpone a delivery date.
July 6, 2026
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
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