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Review summary

Created with AI, based on recent reviews

Considering 143 reviews, most reviewers were let down by their experience overall. Many people found the email service difficult to use, citing issues with its functionality and design, such as problems with searching deleted messages and archiving emails. Customers frequently reported significant problems with account access and recovery, often being locked out due to verification issues, incorrect credentials, or difficulties with two-factor authentication. The service's customer support was also a major point of dissatisfaction, with many finding it unhelpful or impossible to contact, especially when facing critical account problems. However, some people mentioned that the service works fine for their daily tasks and is a reliable tool, synchronizing well across devices. A few other people also felt that the service was easy to figure out despite initial complexities and appreciated its overall system.

What people talk about most

Website

Consumers find the website experience to be frustrating, with many reporting difficulties accessing their... See more

User experience

Clients share negative opinions on user experience, with many finding the process of creating a new account... See more

Service

Customers consistently note negative experiences with service, describing it as a "huge hassle" and very... See more

Customer communications

People report negative experiences with contact, often struggling to reach a human for support. Customers... See more

Application

Reviewers highlight negative aspects of the app, with many finding it frustrating and expressing... See more

Reviews shaping this summary

Rated 2 out of 5 stars

There are so many things that should be improved on this mail app, to name a few: you cannot search deleted messages, even if you’re in the deleted folder and you go on search it defaults automaticall... See more

Rated 2 out of 5 stars

Using one gmail email for more than 15 years, got disabled 4 or 5 times for running a small newsletter and was able to get it back with the recover the account option. The recovery email and 2FA is ac... See more

Rated 2 out of 5 stars

I swear I will kill this thing. So let me explain my situation. I am part of a competition where we send specific days emails and get awarded. I had spend 40 minutes texting an email and the stupid th... See more

Rated 1 out of 5 stars

Everyone should delete their gmail. They are about to hit gmail with AI capabilities that will be scanning all your communications. Google does NOT CARE about your privacy. They are purposely non-tran... See more


1.6

Bad

TrustScore 1.5 out of 5

2K reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

The filter messages is useless

The filter messages is useless. I have often tried to create a filter to remove and delete unwanted emails from spam senders. These arrive on very specific email addresses so it should be easy to create a filter. Having tried this on a number of occasions against an offending company, I still receive emails, albeit in my spam folder. My request in creating the filter is to delete this without sending to my spam folder. IT DOES NOT WORK, get it right gmail or there is no point in having this useless option!!!

June 28, 2026
Unprompted review
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Rated 1 out of 5 stars

Gmail has become incredibly frustrating…

Gmail has become incredibly frustrating when creating a new account. What used to be a simple sign-up process now feels like jumping through endless hoops.

I was asked to scan a QR code and verify with an SMS, which in some cases may result in carrier charges. For a free email service, forcing additional verification steps like this feels excessive and inconvenient, especially for users who just want to create a basic account.

Security is important, but Google seems to have prioritized verification barriers over user experience. Creating a Gmail account today is far more complicated than it used to be, and the process can feel intrusive and unnecessary.

Google should find a better balance between security and accessibility. Not everyone wants to provide extra personal information or go through multiple verification steps just to get an email address.

June 23, 2026
Unprompted review
Rated 1 out of 5 stars

Google says they have robust spam…

Google says they have robust spam filtering for their Gmail. That is far from the truth. I get at least 30 crap emails a day on that account that I rarely use and I get none on my msn account. They are the worst for email.

June 18, 2026
Unprompted review
Rated 1 out of 5 stars

Here’s a good one

Here’s a good one. I can’t sign into my Gmail account because they want to send a security code to my Yahoo mail account. I can’t sign into my Yahoo mail account because they want to send a security code to my Gmail account.
Pathetic incompetence.

June 13, 2026
Unprompted review
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Rated 1 out of 5 stars

While I was working google loged me out

While I was working, Google logged me out of my account. It’s Saturday, and I have urgent things to take care of. Now Google is telling me I have to contact the administrator. It’s a business account, so I won’t be able to do anything until Monday. And starting the week like this, with my email and calendar not working—how am I supposed to keep track of my appointments? I think Google isn’t customer-friendly and is putting up hurdles that cost me valuable time and are just a hassle. We’ll probably have to rethink our partnership with Google.

May 30, 2026
Unprompted review
Rated 1 out of 5 stars

Worst email system since the beginning

Worst email system since the beginning, several of my email addresses were hacked, I get tons of spam that passes thru their so-called security system. There's just one solution delete all my Gmail accounts and find a secure email provider. I also hate Google Chrome browser that tracks everything you do. Good bye Google.

May 28, 2026
Unprompted review
Rated 2 out of 5 stars

The email isn’t too bad but what is…

The email isn’t too bad but what is absolutely pathetic is the subscriptions box. Emails that are not part of a subscription always end up in there but, emails that are part of a subscription never go in there, what sense is there in that. Absolutely stupid it is a massive waste of space that subscription box. Including that subscription box as part of Gmail is the worst addition ever to Gmail.

May 26, 2026
Unprompted review
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Rated 2 out of 5 stars

It only works well for gmail.com.

It only works well for gmail.com.
I had use it for yahoo email for a year, and the email behavior is strange. Just this week, I didn't get emails on time that screwed up my travel. So removed it from gmail app.
I've used other email apps (not from yahoo) for the same yahoo email account, and never had trouble.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

Spam/Blocking Issues

What is it with GMail you block or report spam and it's always in your mail box .
Are they selling your information . I can block or report spam every day and it's always back . I'd give them zero stars if I could .

May 20, 2026
Unprompted review
Rated 2 out of 5 stars

Label management is simply bad

I am really getting tired of this email client. I have been on it since 2007. The way they manage folders/labels is terrible. I really want to see an upgrade there. Getting a bit nervous about Google and they AI push with Gemini. Everywhere I go or do Gemini seems to be everywhere.

May 14, 2026
Unprompted review
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Rated 1 out of 5 stars

INEPT GOOGLE SECURITY

I have had my phone stolen yesterday evening and my account has been taken over. I managed to recover it TWICE and it has been taken over again. There is no way to contact google as they keep asking me to verify myself through my email. Also I have no phone so they cant even reply to me

May 10, 2026
Unprompted review
Rated 1 out of 5 stars

The Google Mail is a terrible

The Google Mail is a terrible, bad and inefficient email. When you want to delete the emails, you have to go into InBox and All Mail, and both of them contained the same emails, but you have to making the delete process twice. Please FIX IT!

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

Gmail is owned By biggest trash

Gmail is owned By biggest scummbag google.As we all know google is complete trash.We all need to team up and dump google and their services for ever,gmail is trash,has no function to block scams and other emails for ever.Gmail lets scammers to flood peoples emails...

May 7, 2026
Unprompted review
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Rated 1 out of 5 stars

Account Disabled without warning or a good reason

I set up an email account for my business and after two days they disabled my account without warning. I hadn't sent a single email so they can't say I was spamming people. Now I'm locked out of all the social media accounts I'd linked to the email account, as well as a website I am paying for but can't access. There's no one you can contact to get it resolved quickly, I've submitted an appeal and have to wait at least two days before I hear anything. This is terrible and whoever made this decision needs to be fired.

April 30, 2026
Unprompted review

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