Go Ape - Temple Newsam Reviews 9

TrustScore 3.5 out of 5

3.7

Temple Newsam Estate, LS15 0AD Leeds, West Yorkshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We visited the Temple Newsam location & the staff were fantastic from beginning to end! We were greeted by Spencer to get booked on & our wrist bands-he was so friendly & organised our booking... See more

Rated 4 out of 5 stars

Great location. The instructors were all brilliant and helpful. One issue is the design. Whether it's to do with safety regulations or not... but it seems negligent to not have a method to easily jett... See more

Company replied

Rated 2 out of 5 stars

I think it's far too expensive! A family with just 1 child & a parent doing it would costs over £70 it's a shame it's priced so high I don't think it's worth the money.

Company replied

Rated 5 out of 5 stars

Lucy was absolutely amazing!!!! I’m a big worrier and was scared to do the Tarzan swing however I really wanted to do it. Lucy just stayed and chatted with me until I was comfortable and confident to... See more

Company replied


Company details

  1. Recreation Center
  2. Adventure Sports
  3. Adventure Sports Center
  4. Event Management Company
  5. Outdoor Activity Organiser
  6. Tourist Attraction

Written by the company

We’re campaigning to keep the adventure in adventure. We believe if you want to develop in life, you have to take risks – and we want to inspire people to do just that; by challenging, surprising and exciting them.


Contact info

  • Temple Newsam Estate, LS15 0AD, Leeds, West Yorkshire, United Kingdom

  • 01603 895500

3.7

Average

TrustScore 3.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I think it's far too expensive!

I think it's far too expensive!
A family with just 1 child & a parent doing it
would costs over £70 it's a shame it's priced so high
I don't think it's worth the money.

August 25, 2024
Unprompted review
Go Ape - Temple Newsam logo

Reply from Go Ape - Temple Newsam

Thanks for taking the time to leave your honest feedback Suzie. We appreciate it, and we understand your point about costs.

At Go Ape we strive to make every penny our customers spend count that goes far beyond a typical day out. While the price might seem high initially, it covers so much more than just a walk in the trees. Experiences like our award-winning Treetop Challenge, offer 2-3 hours of exhilarating activity. It includes numerous crossings, Tarzan Swings, and epic zip lines.

A significant part of the cost ensures we maintain the highest safety standards. Top-of-the-line equipment, daily course checks, and the presence of our experienced instructors. They'll be there to support you every step of the way. They're the heartbeat of what makes Go Ape great.

We also operate within 36 of the UK's best woodlands, forests and parks. Temple Newsam being a prime example. Maintaining these stunning locations for future generations to enjoy is paramount. It all costs money to businesses like ours.

We want every customer, our Tribe, to feel they've received great value. Go Ape offers different price points for different experiences. And we frequently have special discounts and value-added offers on our website which might help for a future visit. Heads up!

Advertisement
Rated 5 out of 5 stars

Temple Newsome staff

We visited the Temple Newsam location & the staff were fantastic from beginning to end!
We were greeted by Spencer to get booked on & our wrist bands-he was so friendly & organised our booking (I’d missed one of the disclaimers but he was so polite about it)
Then we met Tom who just was so engaging & got the girls ready. 15yr old , 16yr old (birthday girl) & 18yr old ( I decided to sit this one out) ☺️
Then Tom showed them about & got them started on the tree top course.
We were lucky as it seemed a pretty quiet day.
Tom was just so good at keeping us parents informed where the group was going next & where we’d best see them to take photos ect.
The staff were always about if you needed them & they were always checking in or keeping the course tidy. We met Josh too who was super helpful too.
The girls had been before but quite a few yrs ago so it was so good to see them still enjoying GoApe.
Well done to the recruitment team for GoApe! You definitely take on the write staff for the job! 💯💯

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant staff! Really fun activities

My 3 kids have loved this particular go ape at Temple Newsam. We have been a few time and the staff have always been so lovely. Really helpful and brilliant with children. The course itself is really good somthing for everyone. When you have finished all your allocated trails you can go on again if you have time left.

August 23, 2024
Unprompted review
Go Ape - Temple Newsam logo

Reply from Go Ape - Temple Newsam

Thanks for hanging around with us in the Temple Newsam trees Lauren and for taking the time to leave us such a positive review. We're thrilled to hear that your three kids loved their experience and our team looked after you all. Hopefully we'll see you all for another adventure soon. A warm welcome to our Tribe.

Rated 4 out of 5 stars

Fun but with teething issues.

Great location. The instructors were all brilliant and helpful. One issue is the design. Whether it's to do with safety regulations or not... but it seems negligent to not have a method to easily jettison a child back down to the ground when they're having a mini meltdown. I'm sure this is not uncommon. Due to the cable system, everyone had to come off by going backward on a level... An instructor came up the opposite way but couldn't convince the kid to continue. Therefore everyone has to come off, the time has to be extended... creates a backlog for Go Ape etc etc... bizarre. Why not have a tool to unlock the trolley, and belay/abseil a kid down from a platform. Simple. Otherwise, a great day.

August 18, 2023
Unprompted review
Go Ape - Temple Newsam logo

Reply from Go Ape - Temple Newsam

Thanks for hanging around with us Jamie and for taking the time to share your experience. We really do appreciate it and are thrilled to hear our team looked after you and you had a great day. If only it was that simple. A warm welcome to the Go Ape Temple Newsam Tribe.

Rated 5 out of 5 stars

Fantastic staff

From arriving at the reception to receiving our certificate, the staff were amazing. They were friendly and great with all the participants. They were thorough on safety and everyone really helped when one member of our party was struggling, being very supportive empathetic and encouraging. Will definitely recommend to everyone.

July 29, 2023
Unprompted review
Go Ape - Temple Newsam logo

Reply from Go Ape - Temple Newsam

Thanks for joining us in the Temple Newsam trees Tammy and for taking the time to review and recommend us. We're chuffed to hear you had a great day out and our team looked after you all. Hopefully see you for another adventure soon. A warm welcome to our Tribe.

Advertisement
Rated 5 out of 5 stars

Lucy was absolutely amazing!!!!

Lucy was absolutely amazing!!!!
I’m a big worrier and was scared to do the Tarzan swing however I really wanted to do it. Lucy just stayed and chatted with me until I was comfortable and confident to do it. She also explained to me what each hook was doing and what would happen when I did jump. All of the staff were helpful however Lucy was absolutely fabulous!

July 11, 2023
Unprompted review
Go Ape - Temple Newsam logo

Reply from Go Ape - Temple Newsam

Thanks for joining us in the Temple Newsam trees Lily and for taking the time to share your experience. Lucy will be stoked for the shout out. You absolutely smashed it. Well done. A warm welcome to our Tribe.

Rated 5 out of 5 stars

Applause for Temple Newsam staff at Go Ape

Went to Temple Newsam 'go ape' on 09/04/2023, initially booked for the treetop challenge, when my son was over-whelmed for the initial experience, staff assisted in him combating his fears and later allowed him to switch to a more age appropriate course.
Again, during the experience, my son froze on two more occasions for the helpful staff to again come to his aid.
All the staff need a huge 'pat' on the back for their professionalism and care towards my son.
I'm sorry I cannot recall each member of staff names that dealt with my son specifically, however, from afar, I did see others assisting other youngsters and adults alike, causing them to face their own separate challenge.
Thank you very much for the experience, I will certainly recommend the activity to others as well as book again.

April 9, 2023
Unprompted review
Go Ape - Temple Newsam logo

Reply from Go Ape - Temple Newsam

Thanks for hanging out with us at Temple Newsam Kevin and for taking the time to share your experience. Your son should feel incredibly proud of himself. What an achievement and a terrific accomplishment. Facing a fear like heights is no mean feat - he absolutely smashed it and our team will be delighted to hear this. Hopefully see you both again soon. A warm welcome to the Go Ape Tribe.

Rated 5 out of 5 stars

What a great day!

To all the brilliant team at Go Ape Temple Newsam- thank you very much for a wonderful day!
You were all so helpful and accommodating with the late arrival of one member of the party.
The new (ish) Forest Shelter is a super addition to your site.
Thank you!

April 2, 2023
Unprompted review
Go Ape - Temple Newsam logo

Reply from Go Ape - Temple Newsam

Thrilled to hear you had a great day out and our team at Temple Newsam looked after you. Thanks for joining us in the trees and for taking the time to share your experience. We're stoked to hear you like our new[is] Forest Shelter too. Hopefully see you again very soon. A warm welcome to our West Yorkshire Tribe.

Rated 5 out of 5 stars

Fantastic morning at Go Ape, Temple Newsam

Had a fantastic morning at Go Ape, Temple Newsam, with my 10 year old. This was our first visit to Go Ape and we opted for the Treetop Adventure + course. The course had just the right level of challenge for us and it was great that we were able to complete the levels at our own pace. All the staff we encountered during our visit were friendly and extremely helpful. A big shout out to both Oscar and Saul who came to our rescue when we got into a couple of sticky spots - both were quick to react and gave tips to ensure that we had the confidence to complete the rest of the course. Thanks guys!

October 22, 2022
Unprompted review
Go Ape - Temple Newsam logo

Reply from Go Ape - Temple Newsam

Thank you for joining us in the Temple Newsam trees SL and for taking the time to share your experience. We're thrilled to hear you had a fantastic morning with your 10 year old up on Treetop Adventure Plus. We really do appreciate it and are delighted to hear both Oscar and Saul looked after you. Hopefully see you for another adventure very soon.

A warm welcome to our Tribe.

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look