GoDaddy Reviews 

141,564
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 15,722 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team and individual staff members for being extremely patient, helpful, and dedicated when resolving various domain and account issues. People deeply appreciate the clear explanations, personalized attention, and reassuring approach provided by agents during complex website and email setups. Some reviewers were not happy with persistent technical glitches, login loops, and ongoing errors encountered while navigating the website platform. Consumers also mentioned experiencing frustrating interactions with chat support and occasional unhelpful responses from certain representatives. Additionally, a few individuals reported issues regarding unexpected call disconnections without receiving follow-up assistance.

What people talk about most

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives are helpful,... See more

Staff

Customers had positive experiences with staff, highlighting helpful and knowledgeable representatives.... See more

Website

Users describe ambiguous interactions with website features, noting that while some experienced excellent... See more

Service

Customers consistently note ambiguous experiences with service, reflecting sharply divided opinions. While... See more

User experience

Clients share ambiguous opinions on user_experience. Many consumers praise the professional support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Samuel Jr patiently spent almost an hour with me resolving multiple issues with my domain. She could not of been nicer, more patient, informative. Gave clear instructions even when I started to panic... See more

Rated 5 out of 5 stars

Customer Service was amazing with assisting me with connecting my Google Workspace to my Go Daddy domain. Vince Francis was very patient and reassuring as I felt so flustered. As a disabled veteran th... See more

Company replied

Rated 5 out of 5 stars

We've had a virtual server at GoDaddy for 6 years without any problems. Initial setup issues were quickly handled by support, and later support has been easily available and excellent.

Company replied

Rated 5 out of 5 stars

Kenzie M in Tech Support is friendly, knowledgeable about the products she supports and giftedly patient! If I were still a Customer Service Manager, I would hire her away! Immediately!! Thanks K... See more


Company details

  1. #19 of 26 best companies in DNS Provider
  2. #27 of 45 best companies in e-Commerce Solution Provider
  3. #137 of 347 best companies in Software Company
  4. #13 of 19 best companies in Web designer
  5. #40 of 67 best companies in Web Hosting Company
  6. #15 of 21 best companies in Website Designer

About GoDaddy

Written by the company

Why GoDaddy?

GoDaddy does more than sell domain names. We help millions of small businesses globally accelerate their growth, giving entrepreneurs confidence at every stage of their business journey. People come to GoDaddy to build their business. Our global solutions seamlessly connect their identity and presence with commerce, leading to profitable growth. And when you need help along the way, GoDaddy is here for you with small business experts and resources, available 24/7.

Computer monitor showing website built by GoDaddy Airo®

What We Do?

At GoDaddy, we partner with our customers at every point on the Entrepreneur’s Wheel — securing a domain, building a web presence, enabling payments and everything in between.

GoDaddy Guide smiling with GoDaddy logo

Our Products

GoDaddy offers more than just a platform to build your website. Our groundbreaking new AI-powered solution, GoDaddy Airo AI Builder®, removes roadblocks to securing a domain and creates a memorable online presence with an SEO-friendly website. Elevate your business with productivity and email solutions that keep you looking professional. Our digital marketing tools empower entrepreneurs with everything needed to grow and thrive, whether selling online, in person, or both.

What is Airo AI Builder?

Airo AI Builder is an AI-powered platform for entrepreneurs, solopreneurs, and developers who want to build a site, app, game, or store — not just a website — from a conversation. You can also build the backend of your web app or website. Describe what you want in any language; Airo builds it. No coding, no learning curve. Branding, security, database, and marketing included. It's fully integrated into the GoDaddy ecosystem, so you get world-class support and reliable hosting from a brand you trust. Currently Airo AI Builder is available in 150+ countries with multi-language support.

What is GoDaddy Payments?

GoDaddy Payments is a payment gateway that enables your business to accept any major credit or debit cards. Connect GoDaddy Payments to your existing Managed Hosting for WordPress or Websites + Marketing websites or use it on its own to accept payment from your customers.

GoDaddy Airo®
GoDaddy Payments
Domains
Websites + Marketing
Commerce
Productivity
Digital Marketing

Entrepreneur reviewing a website design generated by GoDaddy Airo® on laptop

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

142K reviews

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4.4

All reviews

(141,564)

15,996 reviews in the last 12 months

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airo

Rated 5 out of 5 stars

Continues to Exceed Expectations

I have read reviews criticizing the rates GoDaddy charges for hosting and design. Given the level of support I have received I am quite content paying what are reasonable hosting and web development fees.

GoDaddy has exceeded my expectations in every way thus far.

I have two critiques:
(i) the AI chat bot (bit of a time kill) when calling the support line

(ii) make it easier to set up a website without Airo; I had to call customer service to get the web-design tool I initially wanted (which is MUCH better than the AI-enabled tool)

July 17, 2026
Rated 5 out of 5 stars

Best hosting and web commerce platform out there

Sheraz called to review my account and expertly took me through the new Airo AI building tool. Very well done. He listened carefully to my wants and needs, was sensitive to my circumstances and made excellent suggestions.

July 15, 2026
GoDaddy logo

Reply from GoDaddy

We're very happy to read about your positive experience working with our Care teams!
Thanks for letting us know! -Mike from GoDaddy

Rated 4 out of 5 stars

Airo took my idea and made it real. For £18!

I went onto the internet with WallyBedlington.co.uk in 2019
Two nights ago my 5th attempt to get a BLU based business out of my head and into the real world making a real difference.
Except this time the website didn’t need hours into days and weeks of work, never ending months of tweaks, ‘not good enough’ never to cease.
Airo has been released and it’s changed everything.
With a one paragraph prompt, today BLUpoint.org is fully operational.
But without the help from people at Go Daddy: for this site I have Christian to thank for the Airo introduction, Constantine for the Microsoft Exchange free email account, Umesh did the last part of the set up I still couldn’t work out after 2 hours, and Robert took away my worries when the site went down by listening to a BLU story I’ve not told before.
If my businesses make it; then I will be proof positive that with Go Daddy’s experts and Airo’s astonishing website building, imagination and effort is enough.
PLUS : the total cost is just £17.99 a month, half that paid a year upfront and a free email address for a year,
What’s not to like?

July 9, 2026
Unprompted review
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Reply from GoDaddy

We're very happy to hear about what you've been able to create with GoDaddy Airo! Thanks for sharing your positive experience with us! -Mike from GoDaddy

Rated 5 out of 5 stars

Go Daddy’s Powerful AI

I originally signed up for and created a basic small business website. I was so amazed by how quickly I was able to create a nice looking website in such a short time. I called to find out about moving a club’s website to Go Daddy and Scott showed me the power of Airo AI. While we discussed the options for the club’s site, Scott applied Airo AI in a “sandbox” to my small business website… WOW! What a transformation! Many years ago, we paid several thousand dollars for a website of similar caliber. We kept the Airo version.

July 8, 2026
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Reply from GoDaddy

We're thrilled to hear about your fantastic experience and how quickly you were able to create a professional-looking website! It's wonderful that our AI tools helped transform your site so effectively. Thank you for sharing your positive feedback!

Best,
Elizabeth

Rated 5 out of 5 stars

I switched from 360 Marketing which is…

I switched from 360 Marketing which is a total scam to build a website and host it. $2k to build it and $65 a month to host it with no marketing service. Go Daddy rebuilt my website exactly in 15 minutes using Airo and only charges me $11 a month for same service.

July 7, 2026
Rated 5 out of 5 stars

Airo work great

Airo work great. I thought making a website would be much more harder. I did have one small issue. I called the help desk the gentleman I spoke with helped me in a very professional way. He did a great job.

July 7, 2026
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Reply from GoDaddy

Thank you for taking the time to leave us this rating and review! -Mike from GoDaddy

Rated 5 out of 5 stars

I would highly recommend Go Daddy to…

I would highly recommend Go Daddy to anyone looking to build their own website! I highly suggest using their amazing AIRO in the building your website! I am literally saving over $15,000 by building my website myself with Go Daddy and with AIRO! And their technical team is there ready to assist to help you create the best possible website, and to answer any questions, and to help you with any issues!

July 6, 2026
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Reply from GoDaddy

We really appreciate the rating, review and recommendation! -Mike from GoDaddy

Rated 5 out of 5 stars

Robert and Airo AI helped me renew and…

Robert and Airo AI helped me renew and update my site. Robert, however, is your true jewel. I was feeling so overwhelmed by life when I called this morning and he just walked me right through what I needed. It was a HUGE relief to renew and update my website. I really appreciate all he did to help me. Honestly, he has helped restore my faith in people with his kindness and patience...and on a Monday morning!

July 6, 2026
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Reply from GoDaddy

Way to go Robert! Thanks for sharing this positive interaction with our Care guide! -Mike from GoDaddy

Rated 2 out of 5 stars

Their new AI builder is a racket

Their new AI builder is a racket. When you subscribe to the builder, it comes with "AI credits" which are used up every time you request an AI modification, which you basically have to use for every minor tweak. It took longer to ask AI to build my site than it did to manually create it using their cheaper, non-AI builder. When it takes 3-5 requests to make simple changes, and every change costs you credits, you run out and have to BUY MORE TO FINISH THE SITE YOU ARE ALREADY PAYING FOR.

I now have to wait until next month for my "free monthly credits" from my monthly paid subscription to continue to build my still unfinished site.

Longer version:

I talked to a rep on the phone about building a simple site with a form submission so I could pull click-throughs from an Ad I was running. I purchased the subscription for the Domain and website builder, just to find that it did not allow code integration.

I called back in, and was told that I needed to upgrade to the Airo AI builder version to get that functionality. So I up my subscription but now I have to rebuild my entire site with the AI platform because the original I spent an entire day building expires with my original subscription.

So I ask this AI builder to recreate the original site. It does an OK job but I have to swap out all the media because apparently THIS builder has a different media library. I quickly realize that, I am not just able to use AI to build the whole thing, but I MUST. Manual design is even more restricted on the AI tool. You basically have to request every minor change and hope it gets it right (spoiler - 50% chance it doesn't.) The last one I made was to connect a hyperlink that is showing a 404. It told me it couldn't find a problem. Then it charged me my last 4 credits for the month.

This model is predatory. Microtransactions required after you've already paid for the builder.

July 2, 2026
Unprompted review
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Reply from GoDaddy

Hi Parker,

Thank you for taking the time to share your experience with us. We're sorry to hear that the Airo AI builder has not worked as expected and we understand how frustrating it must be to feel limited in completing your site after already investing so much time and money. We apologise that we fell short of your expectations and we'd love the opportunity to look into this for you. We've reached out via Trustpilot email requesting some additional account details. Once we receive those, we'll be able to look into your concerns further and work towards a resolution for you.

Warm regards, Tom

Rated 5 out of 5 stars

Brianne was awesome and so and knowledgeable about the future of AI platforms

Brianne was awesome and so knowledgeable about the future as we move forward with AI and she provided me with some great tips and insights concerning my business goals and as we move forward in today’s environment of AI she was so helpful and courteous. So my business website will move forward as an AI website and now Brianne has made me feel very comfortable and confident that my business will be on Airo AI Platform.

June 30, 2026
GoDaddy logo

Reply from GoDaddy

Thanks for sharing your positive experience with our live Care guides! We appreciate the fantastic rating! -Mike from GoDaddy

Rated 1 out of 5 stars

Expensive error £474 later

I’m new to setting up websites so decided to use GoDaddy as they advertise that they’re there to help. But stupidly I went with my own knowledge and purchased the Commerce Website £215 (so I’m now told) and then I decided to take their offer of Airo Web-builder help .. oh but this is chargeable but I knew I needed help (£107) so started building my website and the I ran out of Airo credits so was told I could buy more .. 1/4 the way through my website so £27 for more credits .. then notified again that I was low on credits so I rang GoDaddy and for a non English speaking agent .. to which he just kept laughing .. I told him it’s not funny that I’m out of pocket now by £474 for a self build website and the line went dead.. so today whilst on leave from work decided to message them to ask for a refund and told NO I only had 7 days and that had gone by … which I told her I tried to cancel but the no speaking operative couldn’t understand what I was saying .. but again they won’t give me a refund for a website that will just site there as I’ve built my Airo one .. expensively and never again … please be careful when looking for a Web design .. shop around and read reviews .. expensive error and the lessons learnt don’t phone as they don’t understand you and then it’s too late

June 29, 2026
Unprompted review
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Reply from GoDaddy

HI Sharron,

We're sorry to hear about your experience and appreciate you taking the time to share your feedback.

We understand how frustrating it must have been to feel uncertain about the products you purchased and the additional costs involved. We also regret to hear about your experience with our support team, as this isn't the level of service we aim to provide.

We'd like the opportunity to review your concerns in more detail. Please respond to our request for more information with your customer number and the email address associated with your account. Once we have those details, we'll get in touch with you directly to investigate your experience and discuss your concerns further.

Regards,
ZH

Rated 5 out of 5 stars

GoDaddy Get's It & Me!

Ever since I started with GoDaddy, I have found them to be professional, knowledgeable, and helpful. Ian was particularly helpful, patient, and thorough in getting Airo launched and my hosting squared away. He is an asset to the company and represents them on a "top-shelf" level.

June 26, 2026
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Reply from GoDaddy

We are so pleased to hear about your positive experience! It's wonderful to know our team provided such professional and helpful support. Thank you for sharing your kind words.

Best,
Elizabeth

Rated 1 out of 5 stars

Despite paying for my monthly Airo

Despite paying for my monthly Airo website creation application package, my monthly credit wasn't credited. I contacted GoDaddy online customer service, and the representative, in a mocking and blatant lie, claimed that credit isn't given when you renew monthly and tried to sell me another credit. This customer service, far from resolving the issue, only tries to sell through lies, damaging the GoDaddy brand. Instead of solving the problem, they try to take advantage of my situation with lies, seriously harming GoDaddy's reputation.I didn't receive an update credit on June 24th; Airo performed free transactions due to errors, but it didn't give me a monthly credit when I renewed monthly.

June 24, 2026
Unprompted review
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Reply from GoDaddy

Hi Kubilay,

Thank you so much for taking the time to share your feedback with us. We sincerely apologize for the confusion and frustration you experienced regarding your monthly credits for the Airo website creation package. We completely understand how upsetting this situation must have been, and we want to assure you that this is not the experience we strive to provide our customers.

We are pleased to let you know that your credits have been added to your account, and they are available for your use. If you find that 150 credits per month is not enough for your needs, you can purchase additional AI Credit add-ons at any time by visiting your Airo plan page and selecting "Buy AI Credits".

If you have any further questions, please don't hesitate to reach out.

Thanks,
Tom

Rated 4 out of 5 stars

Customer service is top notch

Customer service is top notch. Needed to have my old domain to go with my new website, so I had to call in. They had it up and going in an hour. Explained everything well for us to create our own website on Airo AI builder.

June 22, 2026
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Reply from GoDaddy

Thank you for this rating and review! -Mike from GoDaddy

Rated 2 out of 5 stars

Poor Support and Beta Product Issues Wasted My Time and Money

My experience with GoDaddy started well — purchasing a domain was smooth and straightforward. I also signed up for their email hosting.

That’s when things quickly went downhill. While setting up the emails on my mobile device, I ran into persistent technical issues. Over two weeks, I made 8 phone calls to tech support. Each time I was promised a callback the same day (which never happened), told the issue would be escalated, and assured it was being handled.

In reality, there was no record of any escalation when I followed up, and cases were repeatedly marked “resolved” without any fix. The problem was only resolved when I finally called to cancel the email hosting.

While cancelling, a technician gave me a demo of Airo AI Builder (GoDaddy’s AI website builder). It looked impressive, so I signed up for the Professional plan (300 credits per month). I was not told it was still in beta.

What followed was extremely frustrating. The AI agent has so many glitches that I had to repeat the same requests dozens of times for basic tasks. Each failed attempt burned through my credits and wasted hours of my time. Essentially, I was paying to beta-test their product. When I contacted support about the excessive credit waste and asked for a goodwill credit adjustment, they refused.

To be fair: When Airo works well, it is genuinely powerful and can save a lot of time. But the frequent failures, combined with inadequate support, made it a costly and disappointing experience.

GoDaddy needs to significantly improve both their traditional support and the stability of Airo before charging customers to help test it. I would not recommend them based on this experience.

Customer #: 724923757

June 3, 2026
Unprompted review
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Reply from GoDaddy

The situation you described regarding the escalation records, cases being closed without resolution, and then credit losses on top of an undisclosed beta product is something we want to get properly reviewed. To make sure a refund-eligible window is on your radar: there is a specific timeframe from the date of purchase during which products can be cancelled to be eligible for a full refund, so we want to move on this quickly. We are having our leadership review your case and appreciate your patience while this lis looked into further. Best, Joe

Rated 5 out of 5 stars

GoDaddy and Airo AI Rocks!

GoDaddy, their Airo AI counterpart, and the individuals with whom I've spoken while creating my professional website (as a non-professional website creator) made it possible me to craft one that looks great and reads well. I'm stoked to share it with everyone I know.

June 20, 2026
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Reply from GoDaddy

Thank you for taking the time to leave this rating and review! -Mike from GoDaddy

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