Goedeker's Reviews 168

Called Appliances Connection and got connected to a live customer service representative in under 2 minutes, on a Sunday! I needed to update some account information. Mike Salcedo handled the call and the process was quick and easy.

I would highly recommend this company! Not only has their online order procedure been extremely easy, I had the experience of using their service department today. I needed help logging into my account today and Mike Salcedo in the service department was very helpful! He knew exactly what the problem was and how to walk me through it. He was very knowledgeable and patient with me. BEST service ever!

Mike Salcedo at Appliances Connection handled our concerns today over the phone and made sure our order was on time and every detail was taken care of. Thanks for great customer service Mike!

Mike Salcedo was extremely helpful and friendly as well in providing me with all the information I need to get the warranty service for my Whirlpool refrigerator. I now have everything I need to make this as painless as possible when I can Whirlpool. This is exactly the type of professional customer service I value and keeps me coming for all my needs.

Santiago Di Santo was helpful on the call today. He helped me with answering my questions about my order. Really good service.

The delivery and installation was consistent with the notice. The installer was professional, proficient and courteous. In all, a stress-free experience.

Santiago Di Santo was extremely helpful. I had called regarding an order that was placed several months ago which included two items that have been back-ordered. Santiago informed me that one of the items was finally in stock, and arranged to have that item shipped. Since the other item is still back-ordered. Santiago guided me through the website to choose a comparable item that was currently in stock and had that item shipped as well.
I am so glad that my order is finally completed in its entirety. Thank you so very much Santiago!!

Great service. Received my items 2 days after placing the order. They were great with sending updates regarding my order along the way. Highly recommended!!

Amazing customer service, Mike Salcedo!!

Very good experience once the freezer came in stock. I got an email and the next morning a text and call, the freezer was delivered within 30 minutes. The guys brought in the new freezer and took the old out with no issues.

Great product and service, thank you

Mike Salcedo was a great help in swapping out my handle side on my Beto refrigerator. Thank you Mike

I needed to cancel a dishwasher order and order another model. The CSR Margaret Carmichael handled the transaction in a very courteous and efficient manner. Good service!

Deanna Brooks helped me with an order today and she went out of her way to help me get my product delivered within days, when two other people told me I had to wait two weeks. It took her an extra two phone calls to the delivery company, but she made sure it happened. This was probably the best customer service experience I've ever had- she deserves a raise!

Perach was absolutely outstanding. Answered all of my questions however minor they were and went above and beyond to help me with the issues I was having. Will continue to purchase from the website because of customer service professionals like Perach.

Had an issue with an order cancellation and reached out to get the issue resolved. Mike Salcedo was extremely helpful and was able provide a solution that worked out for all parties. He was very understanding and made sure I was pleased with the outcome.

Great help from Mike Salcedo!

AppIiances Connection was very helpful and informative as I researched my purchase of a built-in oven. Not only did the site have a lot of relevant and helpful information, I was able to talk directly with the installer to answer some very technical questions. I ordered the Miele built-in oven on the Friday before Christmas. Much to my surprise, given the holiday, the low stock and the supply chain problems, it was shipped the next day and arrived on Monday the 20th! The delivery people were very polite and professional; they unpacked it and left it ready for installation. I was told that the trim kit for the oven had been backordered but would arrive the first week in January. Customer service has promptly informed me about the status of the items and responded very quickly to my clarifying questions. A great experience!

I spoke with Jodi Barney today. I ordered my range almost a year ago. In no way is that goedekers fault, its the manufacturer. She was so great, pleasant, professional, personable, and humane. I got all my questions answered. She is the best representative I have spoken with from goedekers. She went above and beyond doing the research for my order! Thank you Jodi and goedekers!!!