GOG.COM Reviews 

Falran was brilliant and helped me getting a game I purchased to work. 10/10.

Falran helped out and got the game working after a few emails.

Thanks!

dogshit of a platform.
first they come up with a "unify all launchers via integrations" then it N-E-V-E-R works and then it's completely impossible to remove the library of other launchers from it, making it a stinking pile of mess where you'll never find which games are on what, if you have several.
never using this shit again, Playnite all day long from now on

I had a problem with the display of the achievements for Bloodlines 2 in GOG Galaxy. After taking screenshots and sending them with a short description to the GOG.com support, I was contacted by Falran from the GOG.com support with a first set of instructions for making a clean GOG Galaxy installation. Of course, that did not solve the problem, so me and Falran had more interactions, with Falran proposing solutions and me trying if they work. Of course, you have to try the solutions and report them else the people from support won’t know what to do. So, after five interactions Falran was able to identify the problem and solve it - now everything is working. I really appreciate the patience and effort put into the support. Thanks again, Falran!

I appreciate all the help and kindness. Very good help and I hope these guy gets a raise!

really ass.

GOG cares about games and about gamers. Good value and great customer service, highly recommended!

Falran was helpful in getting my games visible to install. Thank you.

The game in question was Mech Engineer. I'm almost sure 90%+ of you never heard of it.

To be honest, at the start, it seemed like they would keep delaying my support ticket. I created the ticket on 29th Nov 2025, received an ack. reply from Julia on 3rd Dec 2025, kept asking for updates until Falran picked up the ticket on 12th Dec.

Falran pointed out that my test machine had an incompatible OS (to my embarassment, considering I am in the IT field - AngularJS developer) and offered a possible refund if I don't have any compatible machines. Once I realised that, I started to test the game on my gaming machine on the 14th Dec and the game runs as expected.

Thanks again for identifying the root cause!

Just want to write a short review on the great customer support of GOG.
It is always nice to see support staff (in this case Falran) who are patient and friendly in their reply and are actively trying to solve your problem.
5/5 experience

Been with them for several months now! Great support from Falran - Very good price on games - Very satisfied customer - Thank you!

I had issues with a game which took quite a while to be solved but Falran helped me all the way there. I am impressed by his patience and devotion. I expected him to give up in more than one places, as I usually know it from other customer support. Instead I felt like I was in good hands. Now my issues are solved and I am very grateful. Also I am glad to know that if I ever run into any problems playing on GOG, there is friendly support with people genuinely interested in helping.

Falran (senor tech specialist) told me how to fix my problem, great service

Leaving a quick review of the customer service I received today.

You can always count on employees such as Falran to help solve syncing issues within your library of GOG games.
Falran has shown themselves to be willing to take time to dig through the database to verify user claims and assist customers with their queries.

I was offered a replacement code for a missing game and I now have access to it once more. Assistance was prompt and my issue was solved well within 24 hours of submitting a ticket.

Thanks again for your great customer service, Falran!

GOG support is the GOAT, please give Falran a raise or something, he needs to be rewarded for his hard work.

GOG.com released the Infernals for Stellaris and at had removed season 9 DLC pack for Stellaris. This caused an issue where the season 9 DLC for Stellaris no longer showed up on Galaxy.

I reached out to GOG and Falran responded and engaged in a very thorough assistance. We were unfortunately unable to resolve the issue until the next patch for Stellaris was released.

Fortunately GOG had a second method to get the DLC until the fix came through with the DLC available on my account after an account refresh. I was able to install via the website account download so I was still able to play until the next patch fixed the issue.

Thanks for all the effort from Falran. This is why I have spent so much time and effort promoting GOG including a topic on the Spacebattles Forum.

GoG - Good Old Games - it says all.
Had troubles with one old game, but Falran from support helped me to solve this issued. Well i have bought DLCs and show can go on :)

I have problem with one game but Falran helped me and now all is OK. Thank a lot.

Had a bit of a problematic install on my new Windows 11 machine. However, once I contacted support, Falran immediately zeroed in on the issue and sent me comprehensive instructions on how to mitigate the issue. All is now resolved.

Great help from GOG, especially from Falran - responded quickly and successfully resolved the issue on first attempt