HighLevel Reviews 

14,642
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 4,615 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, often highlighting individuals who provided clear guidance and resolved complex issues efficiently. Many found the customer service outstanding, appreciating the personalized approach and thorough explanations during onboarding and support interactions. The overall service and user experience are frequently described as excellent, with people noting how easy it was to navigate the platform and get started. However, some customers noted issues with customer support responsiveness and effectiveness, mentioning instances where calls and emails yielded no resolution. A few also experienced specific technical frustrations, such as persistent login errors or difficulties getting assistance for certain issues, finding the platform less intuitive than expected.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting their professionalism, knowledge,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

User experience

Users describe positive interactions with user experience, often praising the helpful and patient guidance... See more

Service

Customers consistently note positive experiences with service, often describing it as amazing, excellent, and... See more

Website

Clients share positive opinions on the website, highlighting its comprehensive tools for modern web design,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I now understand what HighLevel is, does and can offer me and my clients. Impressed is an understatement. It's incredible. Dikshant Sharma guided me over zoom to get to grips with how it works. He... See more

Company replied

Rated 5 out of 5 stars

Go High Level as a whole is an absolute killer of an app. It saves you so much money and puts everything that you need in one CRM. Would not switch to another CRM no matter what. Definitely one of t... See more

Company replied

Rated 5 out of 5 stars

Well, I want to start out with the new "AI" help system has a long road to travel before it becomes what you think it will. Once I got to the waiting room and exhausted the chat, it was amazing as no... See more

Company replied

Rated 5 out of 5 stars

After several months of trying to get my toll-free number approved, Eddy finally made it happen. Eddy is a true professional—knowledgeable, patient, and committed to finding a solution. He took... See more

Company replied


Company details

  1. Software Company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(14,642)

4,591 reviews in the last 12 months

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Rated 5 out of 5 stars

FROM ISRAEL MILEAGE

FROM ISRAEL MILEAGE, 20 STARS! THEY HELPED ME WHEN NOBODY IN THE WORLD WOULD TAKE THE TEAM TO TEACH ME AND HELP ME BUILD A MULTI-MILLION DOLLAR COMPANY!!!!! THANKS TO ALL GHL TEAM & SUPPORT! FROM HOMELESS TO MULTI-MILLIONAIRE!- SHOUT OUT TO KUNWAR!!!!!

July 14, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for your incredible review! We're honored to have played a role in your journey and are thrilled that Kunwar and our support team could help you along the way. Your story is truly inspiring, and we wish you continued success as your business grows!

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Rated 5 out of 5 stars

Christian was patient

Christian was patient, helpful and diligent. Sorted out our workflow issue. Happy with the outcome.

July 15, 2026
Unprompted review
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Reply from HighLevel

Thank you, Kithy! We're so happy Christian was able to resolve your workflow issue while providing patient and diligent support. We appreciate your feedback and are always here whenever you need us.

Rated 5 out of 5 stars

Great experience

Great experience. Thanks to the team. And helpful.

July 14, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for your kind review! We're glad you had a great experience with our team. We appreciate your support and look forward to assisting you again whenever you need us.

Rated 5 out of 5 stars

Kunwar was amazing

Kunwar was amazing! He helped me understand workflows and assisted me with setting up my workflow. Thank you a million Kunwar!!!

July 14, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for the wonderful review! We're thrilled Kunwar was able to help you better understand workflows and get everything set up successfully. We'll be sure to pass along your appreciation. Wishing you continued success with HighLevel!

Rated 2 out of 5 stars

Been using GHL for over 6 months…

Been using GHL for over 6 months Customers support is horrible. I've been trying to reach them out for a month and their AI voice agent kept sending a message to the team for a callback or email that never happened. Moving to another platform that is cheaper, more customisable and good customer support.

UPDATED ANSWER: Using your service for some time, I definitely cannot confuse your service with another platform. It is definitely GHL - Go High Level.
I can even give you the 2 tickets numbers that are yet to be answered:
5719139 & 5779933

July 14, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

That doesn't make sense, we have live zoom support so this can't be us, you just click join zoom in the support chat.

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Rated 5 out of 5 stars

Greate

Greate! super helpful and helped with my issue.

July 13, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Fernanda! We're happy to hear we could help resolve your issue. We appreciate your feedback and are always here if you need anything else.

Rated 5 out of 5 stars

Iram Qadri is the best

July 13, 2026
Unprompted review
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Reply from HighLevel

Thank you, Luis! We love hearing feedback like this. We'll make sure Iram sees your kind words. We appreciate your support!

Rated 5 out of 5 stars

Outstanding support from Arjun Ashok

Outstanding support from Arjun Ashok
Arjun is absolutely amazing. He was incredibly patient, breaking everything down step-by-step until I fully understood it. He easily deserves more than 5 stars—HighLevel is incredibly lucky to have him on their team. Well done, Arjun.

July 13, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for such an incredible review, Art! We're delighted to hear Arjun took the time to ensure everything was clear and easy to understand. Your recognition means a lot, and we'll be sure to celebrate his outstanding work with the team.

Rated 5 out of 5 stars

Musthaq with HIghLevel support was…

Musthaq with HIghLevel support was phenomenal, once again, assisting with an A2P submission - on behalf of our agency this time. We were very pleased to see him when we entered the support breakout room. He's really, really exceptional - knowledgable - patient - and pleasant to work with. We consider him an invaluable member of the HighLevel team!

July 12, 2026
Unprompted review
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Reply from HighLevel

Thank you so much for your thoughtful review! We're thrilled Musthaq provided another exceptional support experience for your agency. We'll be sure to recognize his dedication, patience, and expertise. We truly appreciate your continued trust in HighLevel.

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Rated 5 out of 5 stars

Brilliant service from Kunwar top…

Brilliant service from Kunwar top service agent.

July 12, 2026
Unprompted review
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Reply from HighLevel

Thank you, Stefan! We're so glad Kunwar provided top-notch support. We'll be sure to share your kind words with him. Thanks for choosing HighLevel!

Rated 5 out of 5 stars

Stuart Brown is THE MAN

Stuart Brown is THE MAN!
very professional and good at his job.

July 12, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Thomas! We're happy to hear Stuart provided such a professional experience. We'll make sure he receives your feedback. We appreciate your support!

Rated 5 out of 5 stars

Thoiba did a great job helping me

Thoiba did a great job helping me! Thats why GHL is the best!

July 11, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Garrett! We're delighted Thoiba was able to help and make your experience a positive one. We appreciate your review and look forward to continuing to support your success.

Rated 5 out of 5 stars

Thank you Kendy for the excellent…

Thank you Kendy for the excellent customer service experience. You were professional ,courteous, thoughtful, and knowledgeable. I appreciate your assistance with my issue.

July 11, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for the wonderful review, Charles! We're so glad Kendy provided professional, thoughtful, and knowledgeable support. We'll be sure to pass along your appreciation. Thanks for being part of the HighLevel community!

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Rated 5 out of 5 stars

Sandy was great and very helpful

Sandy was great and very helpful. She was super knowledgable and was able to answer all of my questions and concerns and make me a lot more comfortable on the platform.

July 11, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Aden! We're thrilled Sandy helped answer all of your questions and made you feel more confident using the platform. We'll be sure to recognize her excellent work. We appreciate your feedback!

Rated 5 out of 5 stars

I spoke with Sam P and she was very…

I spoke with Sam P and she was very helpful and patient. She was very straight forward and clear in helping me fixing my problem.

July 11, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for sharing your experience! We're glad Sam P provided clear, patient, and helpful guidance to get your issue resolved. We'll be sure to let her know about your kind words. Thanks for choosing HighLevel!

Rated 5 out of 5 stars

My name is Widner Lamarre with Be Proud…

My name is Widner Lamarre with Be Proud Solutions, Raman Nalluswamy just help me, I must be honest the best agent I spoke too. He helps me resolved everything very easily and was very patient.

July 11, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you so much for the fantastic review! We're thrilled Raman made such a positive impression and helped resolve everything with patience and ease. We'll be sure to recognize his outstanding support. We appreciate your trust in HighLevel!

Rated 5 out of 5 stars

Sam P is Great

Sam P. was extremely fast and helpful, got me what I needed regarding affiliate payout info. I'm all set and ready to earn! thank you .

July 11, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Jody! We're so glad Sam P was able to quickly provide the information you needed. Best of luck with your affiliate journey, and thank you for your kind review!

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Rated 5 out of 5 stars

Extremely helpful and patient

They are so helpful in answering all my questions.

July 11, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Pablo! We're happy to hear our team was able to answer your questions and provide the support you needed. We appreciate your feedback and look forward to helping you again in the future.

Rated 5 out of 5 stars

Raman Nalluswamy Was very helpful and…

Raman Nalluswamy Was very helpful and understanding

July 11, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Gian! We're glad Raman provided helpful and understanding support. We'll be sure to share your kind words with him. Thanks for your review!

Rated 5 out of 5 stars

I tried to be as clear as possible with…

I tried to be as clear as possible with what I was seeing as an issue, and the team guided me through what was needed. They were patient and they were helpful and the tech issue was resolved!!

July 10, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Christina! We're so pleased our team was able to guide you through the issue and get everything resolved. We appreciate your patience and are always here whenever you need assistance.

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