Going Luxury Reviews 

11
TrustScore 4.5 out of 5

4.4

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Company details

  1. Travel & Vacation

Written by the company

Going Luxury offers a great selection of ABTA & ATOL protected luxury holidays. We offer the best rooms in the best hotels with free upgrades & extras. For bookings, please call us on 020 7030 3960 or, alternatively, pelase email us at enquiry@goinglux...


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4.4

Excellent

TrustScore 4.5 out of 5

11 reviews

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4.4

All reviews

(11)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

first time booking through going luxury

This is the first time I have booked a holiday through one of these sites as i usually arrange travel myself but the experience i had with your representative, Susan Wilson , was so effortless and professional I won’t be hesitate to ring her again regarding further holiday travel in the future. Thank you so much.

July 8, 2026
Unprompted review
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Rated 5 out of 5 stars

A for effort

Susan succesfully managed to provide tyhe package we were looking for, indeed she fpund better flights for us.
Very pleased with service we received.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

If you are looking for Paradise, its here.

This is one of the best holidays I've been on and I have travelled a lot. The Hotel was a dream and I have made people smile by telling the that there was even a man to clean ones sunglasses whilst round the pool. The cleanliness was second to none and staff were really helpful. Some of the food could have been better, we had trouble with the steak (too rare, then too tough) and couldn't get any potatoes or vegetables with it. But overall the food was excellent. I am planning to go back in March this year if it can be arranged.

January 28, 2025
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Rated 5 out of 5 stars

Great service and value

Really pleased with the service and value for money. My agent was very helpful and I had shopped around extensively and this was the best deal I found for my holiday. Would defy recommend and I will use them again in the future.

April 28, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful Agent

Wonderful Agent, Absolutely brilliant with the booking and explained everything so clearly.
We have booked with Going Luxury before and we come back again and will do so in the future.
Travel Advisor: Gary Parker

February 18, 2023
Unprompted review
Rated 1 out of 5 stars

Dirty tricks on Website

The website shows 7 nights half board at Labranda Bahia de Lobos in January 2023 for £339 per person. BUT we are not able to book on-line only by calling where we got a person in India who was extremely difficult to understand and first quoted £1100 for two then when we queried this she said the lowest price available is £449 - This is false advertising and a big cheat - Very unhappy with this waste of my time.

September 12, 2022
Unprompted review
Going Luxury logo

Reply from Going Luxury

Good afternoon and thank you for your feedback. At Going Luxury we take great pride in providing good service and we are always disappointed when we fall short and receive a bad review. Indeed, we have an average score of 4.7 out of 5 from over 1300 trusted customer reviews on Feefo. I have had a look into the discrepancy and can confirm that we do have this offer available for you. The special offers on our website are updated daily with new ones constantly arriving. I can only apologise if you had problems booking it but if you would like to speak to me personally I will do my best to assist you. Feel free to contact me directly on my personal landline number 02070303733. Kind regards, Robert Aston. Customer services Going Luxury.

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Rated 5 out of 5 stars

Superb after sales service

My months of a problem obtaining a refund from Ryan Air has been resolved today with the invaluable assistance of Robert in the admin’ department of going luxury. I cannot praise him highly enough.
A credit to his company and to his department.
This company will be my go to Travel Agency in the future. Thank you Robert and Going Luxury.

August 12, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. They really took the time to understand our holiday requirements and get it spot on. The process was smooth and simple. I would highly recommend this company.

February 26, 2021
Unprompted review

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