I had a very bad experience with Allclear Insurance so my trust with getting travel insurance was basically at zero. My travel agent Melissa recommended Go Insurance after I told her what had happened... See more
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Review summary
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We found Go Insurance via our Travel Agent ~ Angela Jenkins of Travel Associates Toronto. It was relatively easy to add pre existing conditions and personalise the policy. The quote was fair and A... See more
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Insurance companies always have a bad reputation for difficulty in the claims process and trying to weasel out of paying what is due. Go Insurance in my recent claim was a pleasure to work wi... See more
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The site has an intuitive interface making it easy to review the items covered and the options available. The process to buy the selected product and received the relevant documents could hardly be qu... See more
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Company details
About Go Insurance
Written by the company
Welcome to Go Insurance, your trusted Travel Insurance specialists, proudly supported by Lloyd's – a global insurance leader. Recognised for top-notch service and innovative products, we prioritise reliability and transparency in claims handling, ensuring peace of mind for all your travel needs.
Our dedicated in-house claims department offers straightforward and dependable service for your travel adventures. Obtain a quote effortlessly through our user-friendly website or connect with our team. At Go Insurance, we are committed to turning your travel dreams into reality, providing you with a hassle-free experience.
Travel confidently with Go Insurance, where expertise, integrity, and award-winning service converge to make every journey memorable and worry-free. As your reliable partner in travel coverage, we prioritise your peace of mind, allowing you to focus on creating unforgettable moments during your adventures. Trust Go Insurance to be your companion on every journey, providing reliable and comprehensive travel coverage tailored to your needs.
Our unwavering commitment to excellence extends beyond conventional insurance, ensuring that you experience a seamless and stress-free exploration of the world. With Go Insurance, you're not just purchasing coverage; you're investing in a travel companion that understands your unique needs and stands ready to support you at every step of your journey.
Whether you're embarking on a solo expedition, a family vacation, or a business trip, Go Insurance has your back. Explore the world with confidence, knowing that our team is dedicated to delivering exceptional service and comprehensive coverage. Talk to us today to discover the peace of mind that comes with choosing Go Insurance – your trusted partner for worry-free travel.
GET A QUOTE
Welcome to Go Insurance
Written by the company
- Award-Winning Travel Insurance
- Travel confidently with Go Insurance – where expertise, integrity, and award-winning service meet. Your journey begins with us.
21-Day Cooling Off Period
Make Sure It's Right For You
You have a 21-day cooling-off period for our Travel Insurance policies. This means that within the first two weeks of purchasing your policy, you have the freedom to review the terms and conditions.
Travel smart with Go Insurance.
Contact info
4500, Brisbane, Australia
- 1300819888
- sales@goinsurance.com.au
- www.goinsurance.com.au
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Our Travel Agent recommended your…
Our Travel Agent recommended your product, and it was reasonably priced compared to other insurance companies
May 5, 2026
Reply from Go Insurance
We're glad our product met your expectations and that our pricing was competitive. Thank you for your positive feedback!
The Go Insurance Team
Fantastic customer service
Fantastic customer service. Followed up with me, kept me informed and actioned query promptly
May 6, 2026
Unprompted review
Reply from Go Insurance
We are delighted to hear you had such a positive experience with our customer service. We appreciate your kind words.
The Go Insurance Team
Consultant had a good knowledge of…
Consultant had a good knowledge of product and was extremely helpful. Good to deal with.
April 25, 2026
Reply from Go Insurance
We're happy to hear that our team had good product knowledge and their assistance was helpful!
We appreciate you taking the time to share your positive experience.
The Go Insurance Team
Reply from Go Insurance
Hi Christopher,
We are very pleased you found the process smooth. That is what we aim for.
Thank you for your feedback!
Safe travels.
Go Insurance
Wow- fast and totally reasonable claims process !!!
I was just 4–5 days away from flying to the Kokoda Track with my 14-year-old daughter when cellulitis—and then an adverse reaction to the antibiotic—forced a last-minute cancellation.
To be honest, I expected the claims process to be painful, complicated, and drawn out.
Instead, it was the complete opposite. The process was simple, stress-free, and finalised within a week.
While we were obviously disappointed to miss the trip, we’re already planning to walk Kokoda later this year—and we will absolutely be using Go Insurance again.
April 20, 2026
Unprompted review
Reply from Go Insurance
Hi Rohan,
Thanks so much for sharing your experience. We’re really sorry to hear you had to cancel such a special trip, but glad the claims process was smooth and quick when you needed it most.
Kokoda will still be there, and we hope you and your daughter have an incredible journey later this year. We’ll be here when you’re ready.
– Go Insurance.
Go Insurance : Organising coverage was simple and…
Organising coverage was simple and straightforward.
April 25, 2026
Reply from Go Insurance
Hi Sue,
Thanks for your kind feedback. We’re pleased to hear organising your cover was simple and straightforward. That’s exactly what we aim for.
– Go Insurance.
Your staff member was very helpful full …
Your staff member was very helpful nothing seemed a problem.
I received my paper work the other day instead of online very good.
This is my 3rd time i have taken out travel insurance with you and never had a problem. Thanks Judy
April 22, 2026
Reply from Go Insurance
Hi Judith,
Thank you for your continued support and for taking the time to share this. We’re glad our team could assist and that everything went smoothly for you again.
We really appreciate you choosing us for the third time.
– Go Insurance.
My most expensive holiday
Everything covered, $40,000 worth of flights, accommodation and tours. Hope I won't need it but nice to know everything is covered.
April 22, 2026
Reply from Go Insurance
Hi Paul,
Thanks for your review. It’s great to hear you’ve been able to secure cover for such an important trip.
Hopefully you won’t need to use it, but it’s good to know it’s there for peace of mind.
– Go Insurance.
Applying for a policy was simple and changing the coverage period was easy to do.
Applying for a policy was simple and acknowledging our minor (and largely historical) health issues was easy. When we had to extend the duration of the policy by a couple of days because of flight changes associated with the war in the Middle East it wasn't an issue for them. There wasn't even a premium increase for the extra couple of days coverage.
February 21, 2026
Reply from Go Insurance
Hi Mark,
Thanks for the detailed feedback.
We’re glad the process was simple for you, including your medical disclosures, and that extending your cover was easy when your plans changed. Wishing you a smooth and safe trip.
– Go Insurance.
Easy to do business with
April 5, 2026
Reply from Go Insurance
Hi Warwick,
Thanks for your review. We’re glad you found us easy to do business with.
– Go Insurance.
Reply from Go Insurance
Hi Garry,
Appreciate your feedback. Great to hear you found it an easy way to get insured.
– Go Insurance.
Straight forward online application
Straight forward online application. Medical options well explained.
Reasonable price.
April 5, 2026
Reply from Go Insurance
Hi Bernard,
Thanks for your review. We’re pleased the application process was clear and straightforward, and that the medical options were easy to understand.
Glad you found the pricing reasonable too.
– Go Insurance.
Go Insurance was recommended by friends…
Go Insurance was recommended by friends and those in the travel business
Easy to do online and professional
April 4, 2026
Reply from Go Insurance
We appreciate you choosing us based on recommendations. We're happy to hear that you found our online process easy and professional. Thank you for your feedback!
The Go Insurance Team
Everything was explained clearly and…
Everything was explained clearly and progressed smoothly.
April 4, 2026
Reply from Go Insurance
Hi Keith,
Thanks for your kind words. We’re glad everything was clearly explained and ran smoothly for you.
– Go Insurance.
Reply from Go Insurance
Hi Peter,
Thanks for your feedback. Great to hear you received good service.
– Go Insurance.
Best insurance company i have dealt…
Best insurance company i have dealt with so far when making a claim. Almost shocked by the positive experience!
April 7, 2026
Unprompted review
Haven’t left yet but feel secure to be…
Haven’t left yet but feel secure to be insured
March 25, 2026
value for money
March 31, 2026
Great communication with quotes for my…
Great communication with quotes for my up coming travell insurance for Europe later in the Europe.
Easy to fill out online.
March 24, 2026
online was easy to navigate
online was easy to navigate, received email confirming details and docket info that could be printed
March 29, 2026
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