I had a very bad experience with Allclear Insurance so my trust with getting travel insurance was basically at zero. My travel agent Melissa recommended Go Insurance after I told her what had happened... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We found Go Insurance via our Travel Agent ~ Angela Jenkins of Travel Associates Toronto. It was relatively easy to add pre existing conditions and personalise the policy. The quote was fair and A... See more
Company replied
Insurance companies always have a bad reputation for difficulty in the claims process and trying to weasel out of paying what is due. Go Insurance in my recent claim was a pleasure to work wi... See more
Company replied
The site has an intuitive interface making it easy to review the items covered and the options available. The process to buy the selected product and received the relevant documents could hardly be qu... See more
Company replied
Company details
About Go Insurance
Written by the company
Welcome to Go Insurance, your trusted Travel Insurance specialists, proudly supported by Lloyd's – a global insurance leader. Recognised for top-notch service and innovative products, we prioritise reliability and transparency in claims handling, ensuring peace of mind for all your travel needs.
Our dedicated in-house claims department offers straightforward and dependable service for your travel adventures. Obtain a quote effortlessly through our user-friendly website or connect with our team. At Go Insurance, we are committed to turning your travel dreams into reality, providing you with a hassle-free experience.
Travel confidently with Go Insurance, where expertise, integrity, and award-winning service converge to make every journey memorable and worry-free. As your reliable partner in travel coverage, we prioritise your peace of mind, allowing you to focus on creating unforgettable moments during your adventures. Trust Go Insurance to be your companion on every journey, providing reliable and comprehensive travel coverage tailored to your needs.
Our unwavering commitment to excellence extends beyond conventional insurance, ensuring that you experience a seamless and stress-free exploration of the world. With Go Insurance, you're not just purchasing coverage; you're investing in a travel companion that understands your unique needs and stands ready to support you at every step of your journey.
Whether you're embarking on a solo expedition, a family vacation, or a business trip, Go Insurance has your back. Explore the world with confidence, knowing that our team is dedicated to delivering exceptional service and comprehensive coverage. Talk to us today to discover the peace of mind that comes with choosing Go Insurance – your trusted partner for worry-free travel.
GET A QUOTE
Welcome to Go Insurance
Written by the company
- Award-Winning Travel Insurance
- Travel confidently with Go Insurance – where expertise, integrity, and award-winning service meet. Your journey begins with us.
21-Day Cooling Off Period
Make Sure It's Right For You
You have a 21-day cooling-off period for our Travel Insurance policies. This means that within the first two weeks of purchasing your policy, you have the freedom to review the terms and conditions.
Travel smart with Go Insurance.
Contact info
4500, Brisbane, Australia
- 1300819888
- sales@goinsurance.com.au
- www.goinsurance.com.au
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Go Insurance
Applying for the policy was simple including assessment for pre existing medical issues.
When we unfortunately needed to make a claim the process was not too difficult. We have nothing but thanks for Go Insurance and their employees.
May 19, 2026
Unprompted review
Recommended by Travel Agent
Recommended by our Travel Agent and found easy to review for our requirements
June 2, 2026
Very good company
Very good company. I've used them twice. Had to claim once in Thailand, they were excellent. Supportive and prompt with Australian contact centre.
May 12, 2026
The process of purchasing was made very…
The process of purchasing was made very easy by our travel agent, in saying that we have not yet travelled yet so I cannot rate anything else until we have completed our trip.
June 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
recommended by travel agent
May 26, 2026
Reply from Go Insurance
Thanks Samuel, and thanks to your travel agent for the steer. We work hand in hand with agents right across Australia and NZ, so you're in good hands. Safe travels.
Excellent experience and service
May 18, 2026
Reply from Go Insurance
Cheers David, that means a lot. Our Brisbane team takes real pride in the service side, so it's good to know it landed.
The ease of dealing with the staff
The ease of dealing with the staff when filling in medical information needed and the promptness of getting a quote this is not the first time using this company and won't be our last 😊😊
May 18, 2026
Reply from Go Insurance
Welcome back, Lorraine. The medical questions can feel like the fiddly part, so we're glad the team kept it simple and got your quote across quickly. We'll be here for the next trip too. 😊
Easy to complete forms and quick!
May 18, 2026
Reply from Go Insurance
Quick and easy is exactly what we aim for, so it's great to hear that's how it went, Marianne. Enjoy the trip.
Our travel agent was great
Our travel agent was great. She suggested we phone Go e our medical info. Alex was very helpful - and I was probably overzealous in explanations, which meant you charged us about $1,100 more, making for two, about $3,500 for a month and whilst I understand your concerns, it did leave me smarting.
The proof, of course, is if we actually need you when we travel - hopefully not as we are both healthy and active. Of course we cannot comment on that now.
May 25, 2026
Reply from Go Insurance
Thanks David and Carolyn, and thanks for being so open with us. We'll pass your kind words on to Alex. We understand the premium left you smarting, and that's a fair thing to feel.
Travel insurance premiums reflect a few personal factors, and medical history is a significant one, because the cost of medical care overseas can be substantial.
The other side of that coin is that full, accurate disclosure is exactly what protects you if you ever do need to claim. If you'd like, call us on 1300 819 888 and we'll happily walk you through how your quote was put together.
And here's hoping you stay healthy and active and never need to test it.
Safe travels.
Liz E
Liz, was very helpful in explaining and providing the right coverage of insurance. She also gave helpful tips about my travel destination on what to expect and how to keep myself healthy while there. Her positive manner and humour make the experience. I will always go to her for all my traveling needs.
May 3, 2026
Reply from Go Insurance
Liz will be glad to read this, Katherine. She's great at turning the insurance bit into a genuinely useful conversation, travel tips and all. We'll pass it on. Enjoy your trip.
We had to cancel a trip to Africa…
We had to cancel a trip to Africa shortly before departure due to illness. We submitted our claim on the Monday, and on the Tuesday, we were contacted by Sam at Go Insurance who stated our claim was approved and the money was in our account by the Friday. That is exceptional service!
Our travel agent recommended Go Insurance and we know why. We highly recommend this travel insurance company and their consultant, Sam.
April 20, 2026
Unprompted review
Reply from Go Insurance
This is the review that matters most to us. Claims time is when travel insurance either proves itself or doesn't, so we're really glad Sam and the team had you sorted within the week. Sorry the trip couldn't go ahead, and here's to the next one running smoothly. We'll pass your thanks on to Sam.
Too much
Given, I had enquired & received a quote some months ago, I was pleasantly surprise to receive the current quote after updating my information. However, when I did the same for my husband the quote almost doubled. Why?
May 13, 2026
Reply from Go Insurance
Thanks Cheryl. A near-doubling with no obvious reason is a fair thing to question, so here's the general picture.
Premiums are worked out for each traveller individually rather than per trip, and the two biggest drivers are age and medical history.
That means two people on the same trip can land on quite different premiums, sometimes by a wide margin. We can't go into personal details here, but if you call the team on 1300 819 888 they'll talk you through exactly what sits behind your husband's quote.
Happy to make sure it's all clear.
Safe travels.
It was easy and quick
May 9, 2026
Reply from Go Insurance
Easy and quick is the goal, Anthony. Appreciate you taking the time to let us know. Safe travels.
Reply from Go Insurance
Thanks Brian. Your agent knows our products well, and we don't take that trust lightly, from either of you. Enjoy the trip.
efficient and prompt
May 11, 2026
Reply from Go Insurance
Appreciate that, Mark. Efficient and prompt is what we aim for every time.
Friendly people in the office very…
Friendly people in the office very helpful good position
May 11, 2026
Reply from Go Insurance
Thanks Elizabeth. Friendly and helpful is exactly how the Brisbane team likes to do things. Lovely to hear.
Ease of operation.Previous use.
May 11, 2026
Reply from Go Insurance
Welcome back, Donald. Glad we've made it easy enough to keep you coming back. We'll be here next trip too.
We had your insurance cover before
We had your insurance cover before. No problems at all. Thank you
April 30, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.