Goldbelly Reviews 

Terrible. I placed an order online for my dad for Christmas. My shipment was delayed and I was told it would not arrive until Dec 30th (not acceptable for perishable food). No one EVER answers the phone. Ever!! Their help bot is a joke. Did I say that no one EVER answers the phone? Well emails are answered in 2-4 days. Is that okay? The answer is “no.” When I finally got a reply and asked for a refund I was told that a “senior” customer see rep would contact me in 2-3 days? I’m sorry what? Well it’s been a few days and no reply. They’re ghosting me. I recommend you look elsewhere. I don’t blame them for the delayed shipment but I do blame them for the WORST customer service EVER.

Service is usually good. When it isn’t the organization doesn’t have the resources to correct. I placed an order to be received by December 24. The order was never received. Their site reflects the same. I have written the company numerous times (lost count) Mostly no response with one stating the issue is being researched. All I am asking for is a refund.

I ordered from here and it was absolutely a horrible experience. Paid for home delivery then got a call I had to drive 45 minutes one way to pick up at FedEx terminal. Then I found the packaging was NOT DRY ICE. It was filled with water logged ice cube bags that melted. After unboxing I discovered I paid $180 for a measly 2.6 pounds of medium claws posing as large claws. It was a complete rip off on every level!!! Buyer beware!

We ordered crab cakes. We wanted them to be delivered to Missouri we are in Maryland. The site immediately said order placed without asking for delivery address. Per instructions on site he IMMEDIATELY tried calling and wrote several Emails telling the delivery address, as per the written info. No response ever received; except crab cakes came to Maryland

I ordered two dozen bagels from Essa bagels in New York City through gold belly. The bagels arrived in an uninsulated box and were partially thawed. I thought this strange and put the balance of the bagels in the fridge freezer and left one out to fully thaw. Later that day, I tried to eat one of the bagels and I could not get the knife to even go into the bagel to cut it in half because it was rockhard stale. I contacted gold belly and received no reply so I opened up a case with PayPal to get my money back because gold belly does not stand behind their platform and they will screw you over like they’re screwed me over. Avoid gold belly and contact the restaurant or company directly and they’ll ship it to you just as easy as has gold belly, but without all the drama nonsense and crap. 

Just received my two Goldbelly Chocolate Chip pies! Wow! Best pies I’ve ever had!

I ordered 3 items 1 of them disappeared off the face of the Earth. It literally tracked from Maine 2 New Hampshire 2 Kentucky to Colorado and then disappeared. Even the UPS driver said it should have been on his truck but it wasn't. These things happen I understand but what does not happen is gold belly ignored me over and over and over! They would not even respond to me. My only satisfaction was to go to my credit card and have canceled for payment on that item that never arrived. We'll never order from them again.

I finally recieved my apple cake today and wanted to state that is was leaking or sweating under the packing and on the cardboard box. The cake itself was not fresh. There was even a long hair on top. yuck.

I had a slice several hours ago despite the hair and my fears. Now I have a very bad stomach ache and feel sick.

Why would you ( customer service at GoldBelly ) even think ity would still be Ok to eat when it has not even been refrigerated in transmit and it has been over 6 days in transmit and who knows when they actually baked the cake and then packaged it ?

I cant believe I was dumb enough to eat it and now I am paying the price.

Very poor customer service and I was given information that the cake would be good to eat was simply a selfish reply.

Goldbelly used to be great.
Something has happened.

UPDATE:
Because it got resolved on its own. I continue to struggle with the fact that you can’t call Goldbelly by phone, or communicate through SMS – it’s email only. At a busy time of year it would’ve been reassuring to have had contact with someone. As it turned out I received an email about five days later (not three). Maybe I’m old-fashioned but I just think that for service Goldbelly offers at the price that you pay you should be able to reach somebody in 24 hours or less.
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My December review:I know it’s a busy time of year but I have an issue that needs to be resolved because delivery is to the southern US where the food delivered could spoil quickly.

The UPS tracking information says that my order hasn’t even been received by UPS yet and, the Goldbelly status information says it was delivered three days ago!

I normally receive an email indicating a delivery is pending/on the way. No email received. I tried contacting Goldbelly and the only way you can get through to them now is by email. They indicate that they will be able to respond to you within 2 to 4 days?!?!?! Ridiculous.

The food is good but it’s very expensive and they should be far more responsive than this.

I think they’re too big for their shoes now.

I’m certainly going to look for other smaller food delivery services in the areas that I’m looking to service. Goldbelly’s customer service has gone down the drain.

And because these gifts I’ve ordered from them are for family if the quality of the food has gone downhill I suspect I won’t hear about it until much later.

Do yourself a favor. Look for another food delivery service. Goldbelly is far too expensive with totally unpredictable delivery times and poor support

This was my first experience Goldbelly. I ordered cookies well in adnance for Christmas. Beginning with the supposed arrival date and onward, I received daily emails informing me my order needed to be rescheduled. As it got closer to Christmas, I gave up. I chalked it up as a bad experience with a non- serious company. The good news is I discovered a local bakery, and Goldbelly offered to cancel my order and post a refund. I appreciate the lesson learned here. I will not try this again. Local business is best anyway.

I scheduled a Christmas Eve delivery to family out of state so they could have some food from home before the holiday. I was notified the day before that it would not be shipped until the next week. Bottom line, if you charge a premium price, offer premium service. They offered me a 25% discount on my next order. So my inconvenience was an opportunity for another sale? No. Unacceptable.

I ordered a gift in advance, to be delivered on Christmas, and when my girlfriend opened it, Goldbelly said "sold out". It was in stock when I bought it. Turns out they keep selling it out from underneath you even if you buy gifts in advance, to be delivered on a certain day. What I actually bought was a like a gift card for the exact price of an item, not the item. Now my girlfriend is being forced to spend the credit on something she doesn't want. Disingenuous business practice, extremely underhanded and has now affected my Christmas.

I ordered through Goldbelly on 12/14/25 for delivery on 12/23/25. My order never shipped. No one from Goldbelly reached out after the place I placed the order from claimed to have reached out to Goldbelly to inform them of the delay. I finally got an email today 12/24/25 after I reached out to support through their chat support on their website since currently you cannot reach someone via phone or text message. Someone is lying to me and I do not know who. Either the place I ordered through lied to me or Goldbelly. I asked why I wasn't informed and was provided excuses. I tried to reach out to them last night for over an hour through their chat support and it just kept disconnecting me. I will NEVER order through Goldbelly again. I will not spend money at a place that cannot nor will not supply support for issues like this. I finally got them to cancel the order through email AFTER leaving a message through the chat support. Funnily enough the person that canceled the order has the same name as the person that "helped" me earlier yesterday. Their "help" was it will probably be delivered tomorrow if it's not we can do something then. It was after 3 pm on 12/23. Why would I be confident that it was going to ship that day at 3pm? I started trying to get them to do something again at just before 7pm. I joined the queue had 15 people ahead. Then the queue would disappear. I tried 3 times before it just disconnected and they closed for the day. I am beyond disappointed in Goldbelly as a company.

Dismal experience this year; I placed two orders for Christmas and neither will make it there in time and I am unable to get any accurate order status information. Both orders were placed well within time to get the items there and they were advertised as in stock and ready to ship!
DO NOT ORDER FROM GOLDBELLY unless you can live with unreasonable shipping delays, lack of responsiveness and a generally bad experience. Update:
Goldbelly did issue a credit and apologized for the issues so I will try again!

Terrible experience! 4 days to get fresh food is unacceptable. Zero customer service. Wrote several messages to their support and never received a response. Will never again order from here.

I ordered 4 Chocolate Hazelnut Salami from Chef Christian Petroni. I paid an additional $60 to ensure delivery by 12/23/2025. The packages have never been provided to UPS. I tried contacting all day. Their phones are turned off, chat is an AI bot, and no one responds to email. I do not recommend Goldbelly. I needed these to give as gifts before the holiday and Goldbelly wasn’t even there to tell me what was going on.

Order for Christmas confirmed then received an email 3 days to Christmas that a production issue would delay the delivery .
Cake order was canceled Hopefully I will receive my refund in time for me to get another order in ...

Don't believe what is posted on the Goldbelly's website when it comes to reviews. They do their own interpretation before posting. Bottom line is the company is "INDIFFERENT".
If the delivery is late and there is confusion that arises from the delivery time as documented by the order they couldn't care less. Are you not paying the extra for an expected delivery? Well if it goes wrong they won't make it right. And good luck trying to get responsible customer support

It's OK, if expensive when it works, but on two occasions they have lost my order and then their customer service is awful. I spent over 30 minutes waiting for an agent in the customer service chat because I was shunted to a line behind 21 other customers and then when I was supposedly up next, they shunted me back into another line of 18. The agent then said he was calling the bakery to find my order, and I spent another half an hour waiting for him to do that. He thanked me for my patience every 10 minutes when I asked if he were still online. I never got results. I had sent the same two items from the same store through Goldbelly to two houses a mile apart, and one arrived and one didn't. Explain that to my two sets of grandchildren who wondered why one household did not get their treat.

I’m trying to place an order on 12/17. Tried 3 times and it timed out. Customer service lines are shut down for the day. They obviously have too much business. I’ll spend my money elsewhere!!!

Update: Despite no indication that the order went through, I received an order confirmation! I guess I’m happy but not very convenient. Should I worry about card security, I used 3 in my attempts.