I set my policy up with Shaun? He was very well spoken I could hear and understand him very clearly. Expectations were set and met I have now accepted and put in place my granddaughters cover and im h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was contacted by VANessa the actual VAN driver, who was extremely helpful, very knowledgeable, and truly professional in every way. I'd be more than happy to encourage others to take the opport... See more
Company replied
I felt very comfortable with whom i spoke with. He was pleasant professional and very helpful. He explained everything i needed to know and displayed empathy when i shared something personal. I wou... See more
Company replied
The presentation was easily understood gand beneficial. The presenter was clear and concise as l couldn't afford the first quote l asked for a lesser cover and agreed on that qoute. I thanked him on h... See more
Company replied
Company details
About Golden Insurance
Written by the company
Golden Insurance was born to meet the needs of Kiwis aged 40 and older who want to keep helping their loved ones financially – even after they’re gone.
Choose up to $250,000 life insurance benefit paid to your loved ones (depending on your age when you apply), which could help you give your loved ones a brighter tomorrow.1
Choose up to $250,000 life insurance benefit paid to your loved ones (depending on your age when you apply), which could help you give your loved ones a brighter tomorrow.1
Contact info
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Help my family when im gone
I fully understand how he explain to me before I make my decision
September 8, 2026
Reply from Golden Insurance
Hi Mele, thanks for your wonderful review! We're really pleased to hear that you had a positive experience with us. We're always happy to hear when our customers are pleased with the service they receive.
Reply from Golden Insurance
Hi William, thank you for your feedback! We're delighted to hear that you had a great experience with us. We really appreciate you taking the time to share your experience.
Reply from Golden Insurance
Hi Lynda, thanks so much for your review! We're so pleased to hear that you had a positive experience with us. It's lovely to hear that you're happy with the service provided.
Explaining clear of its policy and value
September 14, 2026
Reply from Golden Insurance
Hi there, thank you for your lovely feedback! We're thrilled to hear that you had such a positive experience. We really appreciate you sharing your experience with us.
They listened to what I said no…
They listened to what I said no judgment.
Affordable premiums, and they talked with clear about the life insurance policy.
September 14, 2026
Reply from Golden Insurance
Hi Vanessa, thanks for taking the time to share your feedback! We're really pleased to hear that you had such a positive experience with us. It's always great to hear from happy customers.
Well done scotty
My experience with Scotty was so helpful and clear, patient explained everything I needed to know. We'll done.
September 14, 2026
Reply from Golden Insurance
Hi Rayleen, thank you for your kind review! We're so pleased to hear that you had a great experience with us. We’re delighted to know that we could provide you with a service you're happy with.
Reply from Golden Insurance
Hi William, thanks for your feedback! We're so happy to hear that you had a positive experience with us. We really appreciate you sharing your kind words.
Clear understanding of policy
Clear understanding of policy
Satisfied communication
September 11, 2026
Reply from Golden Insurance
Hi TeRina, thank you so much for your review! We're delighted to hear that you had such a positive experience with us. We're always pleased to hear feedback like this!
Polite empathetic interviewer..patient…
Polite empathetic interviewer..patient and good sense of humour
September 10, 2026
Reply from Golden Insurance
Hi Maiava, thank you for sharing your experience! We're thrilled to hear that you had a positive experience with us. We’re so glad to hear that everything went well.
Amazing service.
The person that took my call was very understanding, helpful and made things very very clear, there was no pressure to sign up right away. The conversation we had, she made it seem like I was talking to one of my whānau members.
September 11, 2026
Reply from Golden Insurance
Hi Ruth, thank you for your review! We're so happy to hear that you had a great experience with us. Your kind words are very much appreciated.
The company/staff were helpful with the…
The company/staff were helpful with the verity of questions I had for her..
September 9, 2026
Reply from Golden Insurance
Hi Peter, thanks so much for taking the time to leave us a review! We're delighted to hear that you had a positive experience. It's great to hear that you're happy with the service.
Reply from Golden Insurance
Hi Ivan, thank you for your wonderful feedback! We're so pleased to hear that you had such a positive experience with us. We’re grateful you took the time to share this with us.
Alex the Man who called me on…
Alex the Man who called me on 11/09/2006 was very professional he took time to listen to me and all my Questions were answered in a polite way very professional He was Absolutely the Bomb Diggitty thank you so very much 😊
September 11, 2026
Reply from Golden Insurance
Hi Isabella, thanks for your kind review! We're thrilled to hear that you had a great experience with us. We’re so pleased to know that you were happy with the service provided.
Exactly what I wanted.
The guy that spoke to me, Alex, was helpful, polite and engaging. He explained everything to me carefully and clearly and he found out exactly what I was looking for. He tailored the policy exactly as I wanted it.
September 8, 2026
Reply from Golden Insurance
Hi Denise, thank you for your feedback! We're delighted to hear that you had such a positive experience. It’s always lovely to hear from customers who have had a great experience with us.
Kia was informative and explained…
Kia was informative and explained everything. He displayed patience and It helped make my decision an easy one.
September 11, 2026
Reply from Golden Insurance
Hi there, thank you for your review! We're really pleased to hear that you had a positive experience with us. We’re glad to know that everything went smoothly for you.
Customer service was great
Customer service was great, very polite, patient, clear, and understanding,
September 10, 2026
Reply from Golden Insurance
Hi Manu, thanks so much for your kind words! We're happy to hear that you had a great experience with us. We really appreciate you sharing your feedback.
Quick and easy process combined with excellent customer service
Quick and easy to understand. Instead of reading a handful of paper work, it's better when you dealing with a human being and you have opportunity to ask questions at the same time. The Agent understood his work and was very helpful which contributed to a successful and positive outcome.
September 11, 2026
Reply from Golden Insurance
Hi Tupou, thank you for taking the time to share your experience! We're so pleased to hear that you had a positive experience with us. It's great to know that you were happy with the service.
Clear and precise explanation of the…
Clear and precise explanation of the above. Riana was very easy to talk to, very easy to understand and polite and courteous throughout the process.
September 10, 2026
Reply from Golden Insurance
Hi Virginia, thanks for your review! We're delighted to hear that you had such a great experience with us. We’re always pleased to receive such lovely feedback.
Certainty is key
Explained the policies so I could understand.
Very clear and professional.
September 9, 2026
Reply from Golden Insurance
Hi there, thank you for your lovely review! We're so happy to hear that you had a positive experience with us. We're delighted to know that you were pleased with the service you received.
Your service n details
Excellent teller clear to understand was very patient n clear explanation
September 10, 2026
Reply from Golden Insurance
Hi Cherii May! We really appreciate you taking the time to share your feedback. It's great to know you were happy with our service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.