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Golden Insurance Reviews 

2,721
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,710 reviews, reviewers overwhelmingly had a great experience with this company, noting that expectations are consistently met. Customers frequently praise the staff and consultants for being exceptionally helpful, knowledgeable, and polite throughout every single interaction. Consumer feedback highlights that agents explain policies clearly, display genuine empathy, and patiently answer all questions to ensure complete understanding. A few other people also felt that the pricing options were completely reasonable, transparent, and affordable for their specific life insurance needs. Reviewers additionally noted that the overall customer service experience is remarkably convenient, straightforward, and easy to complete without unnecessary medical complications.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently described as polite, patient,... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

User experience

Customers had positive experiences with user experience, highlighting how easy and quick the application... See more

Service

Consumers find service to be positive, highlighting professional and helpful representatives who provide... See more

Price

People report positive experiences with price, frequently highlighting affordable premiums and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I set my policy up with Shaun? He was very well spoken I could hear and understand him very clearly. Expectations were set and met I have now accepted and put in place my granddaughters cover and im h... See more

Company replied

Rated 5 out of 5 stars

I was contacted by VANessa the actual VAN driver, who was extremely helpful, very knowledgeable, and truly professional in every way. I'd be more than happy to encourage others to take the opport... See more

Company replied

Rated 5 out of 5 stars

I felt very comfortable with whom i spoke with. He was pleasant professional and very helpful. He explained everything i needed to know and displayed empathy when i shared something personal. I wou... See more

Company replied

Rated 5 out of 5 stars

The presentation was easily understood gand beneficial. The presenter was clear and concise as l couldn't afford the first quote l asked for a lesser cover and agreed on that qoute. I thanked him on h... See more

Company replied


Company details

  1. Life Insurance Agency

About Golden Insurance

Written by the company

Golden Insurance was born to meet the needs of Kiwis aged 40 and older who want to keep helping their loved ones financially – even after they’re gone.

Choose up to $250,000 life insurance benefit paid to your loved ones (depending on your age when you apply), which could help you give your loved ones a brighter tomorrow.1

 Golden Insurance Company Profile

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,721)

2,719 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything.

Everything.

September 3, 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Graham, thank you for your lovely feedback! We're so glad to hear everything went smoothly for you.

Rated 5 out of 5 stars

Great experience

Vanessa (Van) was great to deal with. She was not pushy and totally made sure I understood every step along the way. Vanessa also made sure it was affordable for me as well. A great experience for sure.

September 10, 2026
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Reply from Golden Insurance

Hi Caryn! It's wonderful to hear that you had such a positive experience. Thanks for taking the time to let us know.

Rated 5 out of 5 stars

Wow the guy had alooot to read out…

Wow the guy had alooot to read out disclosures, confirmations and he did it very well. I'm impatient but he remained calm and polite throughout and got it done
So we'll done to him. He also has a very calming voice. 5 stars

September 6, 2026
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Reply from Golden Insurance

Hi Lesley, thanks for your 5-star review! We're really happy to know you had a great experience with us.

Rated 5 out of 5 stars

Today is my first day and what I could…

Today is my first day and what I could understand is the communication skill and the way the person presented the life insurance was great. It was over the phone. It was about 45 minutes of conversation and it was great.

September 9, 2026
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Reply from Golden Insurance

Hi Tefera! We really appreciate your feedback. It's great to hear that you're happy with the service you received.

Rated 5 out of 5 stars

Great service and explained clearly

Great service and explained clearly

September 9, 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Karina, thank you for your review! We're glad to hear that everything went well and that you had a positive experience with us.

Rated 5 out of 5 stars

GOLDEN experience

Golden experience

September 9, 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Joanne! We're so glad to hear you were happy with our service. Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Jacob was awesome.e

Jacob from golden insurance was such a great guy to talk to. Listened to what was said and also had a general conversation rather than just trying to sell the insurance.

September 9, 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Jamie, thanks for your lovely review! It's great to know that you had such a positive experience with us.

Rated 5 out of 5 stars

kia was my go to person so I was…

kia was my go to person so I was dealing with him through the whole process and couldn’t fault him I any way.we had a couple of laughs over one of the questions but we sorted the word jargon out to both our satisfaction.😇😇😇

September 7, 2026
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Reply from Golden Insurance

Hi Paul! Thanks so much for sharing your experience. We're delighted to hear that everything went well for you.

Rated 5 out of 5 stars

Helping my kids cover funeral expenses.

Knowing very little about life insurance, the consultant Kyrillos made everything very clear and answered all of my questions. He left me feeling confident that I had made the correct decision for my needs and situation.

September 8, 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Julie, thank you for your kind feedback! We're glad to know you had a great experience and were happy with our service.

Rated 5 out of 5 stars

A very patient person with me on the…

A very patient person with me on the phone

September 8, 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Alan! Your feedback is much appreciated. We're really pleased to hear that you had a positive experience with us.

Rated 5 out of 5 stars

Very clearly spoken and well Informed

Very clearly spoken and well Informed. Pleasure to deal with.

September 7, 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Suzanne! Thank you for your kind words. We're so pleased to know that you were happy with the service you received.

Rated 5 out of 5 stars

Feeling complete

Very well spoken and thoughtful. Understanding the process clearly and very nice to talk to. Annie was very professional thank you making it easy

September 7, 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Karen, thank you for taking the time to leave a review. We're really glad to hear that you had a great experience with us.

Rated 5 out of 5 stars

Anne spoke very clearly and was…

Anne spoke very clearly and was pleasant to speak to which made it easy to answer questions.

September 7, 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Carolyn! Thanks for the wonderful feedback. We're pleased to hear that you had such a positive experience.

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