Overall: reliable but basic service. Reliable, mainly thanks to a good booking experience. Basic, when it comes to transportation: the bus drive was uncomfortable mainly due to the brisk driving style... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well organised and punctual! Abz was our driver, who was patient and capable, getting us there safely and back. Wei, our guide, was knowledgeable, friendly, and full of witty anecdotal stories. We fol... See more
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Booked the "Here we go again" afternoon tea bus for part of my besties 60th birthday. Very easily located and the bus was very clean and decorated beautifully. Reserved seats on the top deck and we we... See more
Company replied
Our guide (Stefan) is clearly very passionate! He made jokes and gave fun facts/pointed out interesting sights while also allowing plenty of time to relax or sleep on the way to each place. Enough... See more
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Company details
Written by the company
London Tours and Sightseeing Golden Tours specialise in London Sightseeing and UK tourism. Providing high quality London tours, attraction tickets and day trips to other incredible destinations in England, such as Stonehenge, Bath, Oxford and The Cotswolds. Book one of our guided tours or a hop-on-hop-off bus bus tour and learn more about the history and beauty of the United Kingdom and beyond.
Contact info
58-60 Petty France, SW1H 9EU, London, United Kingdom
- 02072337030
- reservations@goldentours.com
- www.goldentours.com
3.8
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically replies within 1 week
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Excellent experience !
We had so much fun, Pauly our guide was excellent, very knowledgeable, kind funny and caring. Our driver very courteous and kept us safe and well on time!
March 25, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your excellent review! We’re delighted to hear that you had such a fun and memorable experience. Pauly’s knowledge, kindness, and sense of humor truly make the tour special, and we’re glad you felt well cared for. We also appreciate your kind words about our courteous driver. We look forward to welcoming you again soon!
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Loved our tour - Bruce and Armando were great!
Loved our tour to Windsor, Bath and Stonehenge! Bruce was an amazing guide and his experience and knowledge were super helpful for us to navigate through crowded entries and breeze through the day efficiently! We learnt a lot through his briefing without even needing audio guides at any place. The “dad jokes” were an added fun sprinkle. Highly recommend
March 23, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your wonderful feedback. We’re delighted you loved your tour to Windsor, Bath, and Stonehenge.
Bruce and Armando will be pleased to hear your kind words—especially that Bruce’s knowledge, guidance, and humour helped make the day both smooth and enjoyable. It’s great to know you were able to make the most of each stop.
We truly appreciate your recommendation and hope to welcome you again soon.
Great tour sampling
Great tour for a small sampling of attractions. Stone Henge was a bucket list see, Windsor Castle was beautiful and Oxford was typical historical site/university. Pauly, our guide, was knowledgeable and entertaining. Armondo, our driver, got us there in one piece with a smooth ride. DON’T BE LATE, YOU WILL BE LEFT BEHIND!
March 21, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your fantastic review! We’re so glad you enjoyed visiting Stonehenge, Windsor Castle, and Oxford. They really are iconic destinations and make for a memorable day.
It’s wonderful to hear that Pauly made the tour both informative and entertaining, and that Armando provided a smooth and comfortable journey throughout. We will be sure to pass along your kind words to them both.
We hope to welcome you on another tour again soon.
Bruce and Zaw were great
Bruce and Zaw were great! Got us safely to each destination. Bruce was very knowledgeable and funny!
March 20, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your lovely feedback! We’re delighted to hear that Bruce and Zaw took great care of you and made the journey both safe and enjoyable. It’s fantastic to know Bruce’s knowledge and humour added to your experience — we’ll be sure to pass on your kind words!
Quite probably the best tour I've ever…
Quite probably the best tour I've ever experienced! Went on the Windsor castle, Stonehenge and the Roman baths day tour. Bruce, was the total guidance package - informative, educational, personable, entertaining and highly amusing. All while never missing a beat.
Our coach driver Reg, was beyond efficient - speedy, timely and highly professional. A 10 star day thanks to these two gentlemen. Much appreciated! Andrew
March 19, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you so much for your amazing review! We’re thrilled to hear that your Windsor Castle, Stonehenge, and Roman Baths tour was such a memorable experience. Bruce will be delighted to know you found him informative, entertaining, and engaging, and Reg will be pleased to hear you appreciated his professionalism and efficiency. We’re so glad you had a “10 star” day and hope to welcome you on another tour soon!
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Good very good!good trip
March 19, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your feedback! We’re glad to hear you had a good trip and enjoyed the tour.
We had a great daytrip from London to…
We had a great daytrip from London to Stonehenge and Bath as a family. Our guide Bruce was very knowledgeable, took his job very seriously, and shared information in a clear and engaging way. His conversation also made the journey very enjoyable.
Our driver Raj was smooth, safe, and professional throughout.
Overall, we were very satisfied. Thank you.
March 19, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your wonderful review! We’re thrilled to hear that you and your family enjoyed your daytrip to Stonehenge and Bath. Bruce will be delighted to hear you found his commentary engaging and informative, and Raj will be pleased to know you appreciated his professionalism. We’re so glad you had a satisfying experience and hope to welcome you on another tour soon!
I recently used this hop-on hop-off bus…
I recently used this hop-on hop-off bus tour in London, and unfortunately, my experience was quite disappointing.
One of the main issues was that several stops were closed due to roadworks, which significantly disrupted our plans. While I understand that such situations can be unavoidable, it would greatly improve the experience if the company updated this information in their app in real time. That way, customers can plan accordingly instead of wasting time going to unavailable stops.
Additionally, we had a frustrating experience where we were waiting at a designated stop, and the bus simply drove past us without stopping.
March 7, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for sharing your feedback, and we're very sorry to hear about your disappointing experience.
Road closures and service disruptions can certainly affect travel plans, and we understand how frustrating that can be.
We’d like to clarify that all disruptions, road closures, and temporary stop changes are updated regularly on both our mobile app and our website under the “Bus Service Information” section. We encourage customers to check this area before and during their journey for the most accurate, real‑time information.
Regarding the bus not stopping at your designated stop, this is not the level of service we aim to provide. We will review this with our team to ensure it does not happen again.
We truly appreciate your feedback, as it helps us improve our service, and we hope to offer you a much better experience in the future.
Advertising times that might not be available
I booked a family trip to a GoKarting event in Canary Wharf via Golden Tours. Confirmed, Authorised and payment taken for the chosen afternoon slot.
An email days later saying it's not available and we were offered a morning slot (we can't do this).
I understand they are a reseller and don't own the event. Golden Tours explained they don't control the availability or times. The venue does so be wary of making plans for a specific time and making plans around that time. The process requires them to subsequently book on your behalf and seems like they "hope" there is availability for the event.
Poor customer service after this. They did give a refund and now need to find another event for the day causing disruption.
Thank you for your reply. You do know I can still go on and book that same time that has never been available? As well as all other times (outside of the morning). I have spoken to the venue who informed me they have spoken to you about this.
If this is industry standard, I would be very dubious about booking anything via a reseller.
March 11, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience and disruption this situation caused to your family plans.
We would, however, like to clarify how our booking system operates to ensure full transparency.
Golden Tours functions as a booking agent for independently operated experiences. This means:
Our platform allows customers to reserve activities.
The supplier of the activity manages all availability, scheduling, and confirmation.
Final times and slots are determined solely by the activity provider, based on their own operational constraints.
In this instance, the time displayed on our website was provided by the supplier and—unfortunately—later deemed unavailable when they processed the reservation. While this situation is rare, it can occur when suppliers experience sudden changes in capacity or scheduling.
Although Golden Tours is not the contractual provider of the Go‑Karting service, we acted promptly by:
Communicating the supplier’s update as soon as it was received,
Offering the alternative time proposed by the supplier, and
Issuing a full refund immediately when the new time was unsuitable for your plans.
We completely understand that this does not undo the disappointment, but we do want to emphasise that your booking was handled in line with standard industry procedures, and we acted in good faith throughout.
Your feedback is genuinely appreciated, and we are already reviewing how supplier‑managed availability can be reflected even more clearly on our platform to help prevent similar issues in the future.
Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you on another experience soon.
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Open Top London Bus Tour with Live…
Open Top London Bus Tour with Live Guide
Bought tickets with the help of the chat agent as their website wasn't working properly. Showed up at the starting point 15 minutes early, and asked the staff member if this was the one with the live guide. "Yeah, I guess so, get on." I insisted on clarification, he consulted his phone and said, "Yeah, this should be it." Went upstairs and at the appointed time, the bus starts off with no live guide. At the first stop I asked the driver what was going on and was told the guide hadn't shown up, so we should WALK back to the starting point and wait for the next one in an hour. I pointed out my husband uses a cane and couldn't do that, so his suggestion was to stand there and wait for an hour. We had to get a cab back to the hotel and the afternoon was shot. Contacted customer service for a refund and get this:
"Thank you for your response and for sharing your concerns with us.
We are very sorry to hear how disappointed you were with your experience and fully understand the frustration caused by the inconvenience during your visit. We sincerely apologise again for the impact this had on your day and the additional expense you mentioned.
After carefully reviewing your case, the 15% refund offered is the maximum goodwill gesture we are able to provide in this situation."
Seriously?? My day was ruined, I had extra expenses, and they still think I should pay? After much back-and-forth with their BS, their final offer was 20% off. MY final offer was contacting my credit card company to reverse the charge. Don't use this company - they have no honesty or integrity.
March 7, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for taking the time to share your detailed feedback. We truly empathise with the inconvenience you experienced and regret that the circumstances impacted your day.
However, we would like to clarify an important point that is transparently stated on our website:
‘We aim to have a live guide on all departures; however, this can be subject to change.’
This disclaimer exists precisely because, on rare occasions, unforeseen operational challenges—such as unexpected staff illness—may prevent us from providing a live guide despite our best efforts.
In such situations, our policy does not ordinarily allow for refunds, as the service (the tour itself) still operates as scheduled, and all other inclusions remain fully delivered.
Nonetheless, as a gesture of goodwill, and in recognition of your inconvenience, our team extended a partial refund beyond what our policy requires. This was offered in good faith and with sincere intention to acknowledge your concerns.
We understand that the experience did not meet your expectations that day, and we are genuinely sorry for the disruption. At the same time, we wish to emphasise that our team acted in accordance with published guidelines, operational transparency, and standard industry practices.
We appreciate your perspective and your time in bringing this to our attention.
Great experience
Tour was great, easy to find and the driver Armando was helpful and knowledgeable.
March 15, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your great review! We’re delighted to hear you enjoyed the tour and found everything easy to navigate. Armando will be pleased to know his helpfulness and knowledge made your experience even better.
We were lucky the tour took place
We were lucky the tour took place, as the original tour guide called in sick in the morning. Unfortunatly the subbing tourguide wasn't prepared enough to provide a smooth tour with Harry Potter trivia, it was rather about historical facts.
March 6, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your feedback. We’re glad the tour was still able to go ahead, as the originally scheduled guide unfortunately fell ill on the morning of departure. We appreciate your understanding while a replacement guide stepped in at short notice.
Please note that the Warner Bros. Studio Tour is a fully self‑guided experience. While our on‑board guide offers general commentary during the journey, the detailed Harry Potter insights and immersive experience take place inside the studios through the official self‑guided route.
We value your comments and will continue working to ensure smooth and enjoyable experiences for all our guests.
Harry Potter Tour from KX
The museum of making Harry Potter was great experience. The company had it well-organized (pick up points), the bus had a Harry Potter layout. However, I think that the time we could spend inside was not enough. Arriving to the museum we received tickets for 13:30-14 and had to leave at 17:15 for Kings Cross. The bus on the way there felt more like a sauna. The bus on the way back was modern but show up 6 minutes late after our departure time so we were waiting for it directly into the wind.
Booking proces easy. Good location of pick up point.
March 10, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for sharing your feedback. We’re glad to hear you enjoyed the Harry Potter Studio Tour and found the pick‑up points and booking process convenient. We appreciate your comments regarding the time allocated inside the museum and the temperature and timing of the buses. Your observations are valuable, and we’ll review them with our team to help improve the experience for future guests. Thank you again for touring with us.
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Well organized
Well organized, guide was very knowledgeable and happy to answer any questions
March 10, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your kind review! We're delighted to hear you found the tour well organized and that the guide’s knowledge and willingness to answer questions made your experience even better. We hope to welcome you again soon!
Excellent Tower of London tour
Excellent tour. We avoided the crowds.
The Guide and the Beefeater were brilliant. Incredibly interesting. Lots of humour, not boring at all!
Very glad we took this tour.
March 8, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you so much for your excellent review!
We’re delighted to hear that you enjoyed the Tower of London tour and appreciated the opportunity to avoid the crowds.
It’s wonderful to know that both the Guide and the Beefeater made the experience brilliant, engaging, and full of humour. We’re thrilled that the tour felt interesting and far from boring—that’s exactly what we aim for!
We’re very glad you chose to join us and hope to welcome you again on another tour soon!
Journey was okay but driver was late.
Overall the journey was good but we were supposed to depart at 11:30 am. However, by the time our bus driver had finished having a cigarette and a chat we didn't get going until 11:45/50. Wasn't very impressed with that when we were told to be there earlier to make sure we would depart on time. And we didn't do that anyway...
March 7, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for sharing your feedback with us.
We’re glad to hear that the overall journey was good, but we’re truly sorry about the delay at departure.
We completely understand your frustration—especially when guests are asked to arrive early to ensure an on‑time start. Your experience does not reflect the standards we set for our team. We’ll be addressing this internally to ensure our drivers are ready to depart exactly as scheduled and remain fully focused on the needs of our passengers.
We appreciate you bringing this to our attention, and we hope we’ll have the opportunity to provide you with a smoother, more punctual experience next time.
Stonehenge, Windsor, Oxford Day Tour
Excellent tour with guide Bruce and driver lucian.
Bruce was very helpful, engaging and entertaining as a guide and lucian drove us everywhere safely and on time. Highly recommend touring with these two!
March 7, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you so much for your wonderful review!
We’re delighted to hear that you enjoyed the Stonehenge, Windsor, and Oxford Day Tour.
Bruce will be thrilled to know you found him helpful, engaging, and entertaining—he truly loves what he does! And we’re glad Lucian made the journey smooth and safe throughout the day.
We really appreciate your high recommendation and hope to welcome you on another tour soon!
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Very confortable tour
Very confortable tour, always on time. I would have enjoyed a Little more time at Windsor and Oxford.
March 7, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you so much for your kind words!
We’re delighted to hear that you found the tour very comfortable and appreciated the punctuality. We always aim to create a smooth and enjoyable experience for our guests.
We also appreciate your feedback about wanting a little more time at Windsor and Oxford. We’ll certainly take this into consideration as we continue improving our itineraries.
We hope to welcome you on another tour soon! 😊
Friendly team members
Friendly team members, especially Vincenzo at London Waterloo. He helped my mum and I get on the correct route and advised on timings etc.
March 6, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you so much for your lovely feedback!
We’re really pleased to hear that you found our team friendly, and we’re especially glad that Vincenzo at London Waterloo was able to assist you and your mum with the correct route and timings. He’ll be delighted to know his support made a positive difference to your journey.
We hope to welcome you both again soon!
Good legitimate company.
Paid for tickets at "Passforfun", Goldentours actually issued them. They worked perfectly and were 3/5 of the normal admission price. I would definitely use again. Both are legitimate companies.
March 4, 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your positive feedback! We’re pleased to hear everything worked smoothly and that you found both companies reliable. We appreciate your trust and look forward to welcoming you again.
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