Golds Gym Reviews 

Really clean gym. Great emoloyees at the reception so friendly
and helpful. Lawrence in particular.

Been at this gym for about 4 year, it’s a Great gym community and amazing staff who are always willing to help

Gold's gym do not have a clue of customer services, classes are constantly changing teachers because they do not pay their teachers, it is dirty, swimming pool is always out or order, if you complain they do not care at all and they just give excuses.

Golds gym is the best in the area! Amazing facilities with a range of different classes to choose from. Especially a fan of the swimming pool and jacuzzi. Staff is always friendly and place is alway clean.

lawrence was amazing at helping all our family find the right joining contract for us. Very friendly.

Very disappointed with the cancelation policy. I started a new job and due to that, I needed to cancel my membership. But they said they can't cancel the membership until my agreement is over. So I have to pay for the months even if I don't go to the gym. Their cancelation policy is too silly. NOT RECOMMEND !!!

Great facilities in Hounslow. Great staff. Happy Jacuzzi is fixed and running.
Good value for money. Adam Naji

The gym with best customer satisfaction and well trained staff. It is still considered Mecca for Bodybuilders

Super nice place to workout in clean also the changing room sauna steam room clean

Thank you all gym stuff members very friendly and mustafa for all updates .

Unresponsive any time you want to question your membership. I was receiving good communication from them until I mentioned I was moving and needed to cancel my membership. I have sent three emails since and received nothing in response. I would simply like to know what the next steps are. If it is not possible I would rather they told me. This is not the first time I have had communication issues with Gold’s Gym.

Golds Gym Hounslow is great, provides the machines, equipment, sauna steam rooms, jacuzzi and swimming pool for the best price around! can't go wrong. highly recommended.

Harrow Branch Membership - Being charged monthly even after my 12months/1year contract has ended. No message or notification to say they are renewing my membership instead continue to take money out. Such a poorly managed pool/gym causing skin infections. Yet after explaining this they want to continue deducting my money until a months notice is completed. Best Avoid at all costs! Still waiting to understand why I wasn't notified about my membership renewal. No basic courtesy to inform just want to take money out without any notifications! I'm so shocked and disappointed 😲

Absolutely bad customer service they don’t care about anything only money I paid for a year’s membership only for aqua classes lately the teacher yoko is off sick I pre booked did not get a call to say it was cancelled
The new women at reception said it’s not her job to tell phone ne she needs the sack for her rudeness called and spoke to Laurence asked to the manager no one has called me back such bad service

I rate 5 star gold gym in Hounslow
Excellent customer service by Foyez who works there. Brilliant service ⭐️⭐️⭐️⭐️⭐️

The front reception is not very knowlegable as to the packages or what members are entitled to eg issuing of Day Passes etc.
Very poor customer service and be careful with the Accounts department when trying to leave.

Hello Golds Gym Team. The Receptionist of the Golds Gym is Lawrence and he is Very Nice person and he always talk with Respect and also have very Good Manners. Lawrance helps a lot of Clients when they would like to join our Golds Gym. I love the Gym Equipments and the Wights and all of the Facilities that they have. My Experience for this Golds Gym is extremely nice and welcoming and the Personal Trainers are Very Nice and they support you if you need any Spot the will assist you and show how it done Correctly to invest an injury and don’t hate yourself. The Suna and Steam Room is Nice and the Jackizee is also Very Nice and Relaxing and the Swimming pool is Very Good and well Maintained. My Name is Muzzamil one of the Golds Gym Member.

Joined this week with Laurence, really happy with the staff, equipment, facilities and classes for the price it's amazing! So far I've enjoyed the pool, sauna steam room and jacuzzi and loved Zumba the teacher is really fantastic! Looking forward to using the gym next week and spin class.

This gym is the worst gym I’ve ever came across the stuff are so rude and it’s not safe at all my belongings went missing more than once and the stuff couldn’t help me the manager did not give me his name but he is an Asian man that was so rude and was shouting at me in-front of everyone he made me feel so scared and not safe at all.