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goldsilver.com Reviews 1,409

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional demeanor, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the team's responsiveness, willingness to resolve issues, and ability to provide clear explanations. The buying process is frequently described as straightforward and intuitive, with consumers appreciating the overall efficiency and ease of their experience. However, some customers expressed dissatisfaction with the new website, citing issues such as the absence of old blog articles, limited product display, poor navigation, and slow loading times. A few people also mentioned experiencing unhelpful support when trying to set up private accounts or transfer holdings, and some felt abruptly cut off at the end of calls.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting their helpfulness and efficiency.... See more

Service

People report positive experiences with service. Customers consistently praise the friendly, professional,... See more

Website

Customers had ambiguous experiences with the website. Many reviewers found the website easy to use, seamless,... See more

Product

Consumers find the product to be positive. Many reviewers express satisfaction with their purchases of gold... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying from GoldSilver.com since 2010. Mike educated me then and now I am benefiting from all his work/research. Not sure if other Gold/Silver companies are as diligent in the art of educa... See more

Company replied

Rated 5 out of 5 stars

I continue to use GoldSilver for all my monetary metal purchases because of you, Travis Rager. He is responsive and always willing to help. If it weren't for my relationship with him, I'd buy somewher... See more

Rated 5 out of 5 stars

Thank you Devon! Amidst the record-breaking volatilty of PM movement of the last week, and undoubted stress on GoldSilver staff to meet the Mike Maloney standard of 'saving the world one investor at... See more

Rated 5 out of 5 stars

Sid was the second representative I’ve dealt with at GS in the recent past. Sid, and my other encounter were so exemplary I had to say something. As a septuagenarian “blue-collar” guy I’m constantly a... See more


Company details

  1. Gold Dealer
  2. Gold and Silver Trading Company
  3. Investment Service

About goldsilver.com

Written by the company

For over two decades, GoldSilver.com has been a trusted partner for individuals seeking to invest in gold and silver with confidence. Founded by best-selling author and renowned financial educator Mike Maloney, we were among the first to bring precious metals investing online—and today, we remain a leader in the industry by staying true to the values that built our foundation: integrity, transparency, and putting our clients first.

At GoldSilver.com, we do more than sell gold and silver. We listen. Every member of our team is committed to understanding your goals and guiding you with clarity, patience, and personalized support—whether you’re making your very first purchase or expanding a seasoned portfolio. We know that investing in precious metals is a personal decision, and we’re here to ensure you feel informed, secure, and empowered every step of the way.

Our inventory includes only high-quality, globally recognized bullion from leading mints like the U.S. Mint, Royal Canadian Mint, Perth Mint, and more—alongside exclusive offerings you won’t find anywhere else. With options for secure global delivery, integrated vault storage, and a streamlined, secure online shopping experience, we make it simple and safe to protect your wealth.

But what truly sets us apart is our commitment to education. Our platform offers a wealth of free resources—videos, articles, expert insights, and Mike’s renowned commentary—to help you make informed decisions in an ever-changing economic landscape.

At GoldSilver.com, you’re not just a customer—you’re part of a community that values trust, education, and lasting financial security. Join the thousands of investors who rely on us to deliver not only world-class service and products but peace of mind.

Let us earn your trust—just as we’ve done for thousands of clients over the past 20 years.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Less is more

There is no major issue on your part. But I delete most of the emails you sent me without reading. I believe reducing the amount of information you share might be a good idea as my other subscriptions do. Scarcity makes a source of information appear more valuable in this age.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Education and training

I love that this company takes the time to educate it's customers on investing in precious metals. It has made a huge difference in my investing success. Mike Maloney's "Hidden secrets of money" series is a must watch and an education in itself, also 5 star customer service makes
Gold Silver the best in my opinion.

January 22, 2026
Unprompted review
Rated 4 out of 5 stars

Overall the company is great

Overall the company is great, but there are some improving points that should be made: it doesn't allow you to link a Wise account for ACH pull nor to withdraw money, which increases greatly the cost for foreign investors. It would be great to reevaluate this policy. Another thing that bothers is the cost to withdraw money, too high. It would be great if it was possible to withdraw using crypto or ACH (including to Wise accounts), to reduce costs.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

MY HONEST APPRECIATION

You are so efficient to the extend you have never disappointed me in any of my requests. You are prompt in your responses. You are so trust worthy and worth investing more into your company in the nearest future. You are worth relying on.

I remain grateful for saving me from embarrassments and financial frustrations.

Thank you so much and accept my best regards.

Sarah Shey

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Honest and professional company

Honest company. I am a costumer for 10 years, and everytime I buy or sell goes smooth. Is great that they take care of storage fees. The costumer support tell you exactly what you need to do if a situation arrives. Totally satisfied! Thank you!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Reputable Company

I have found Goldsilver to be a reliable and trustworthy company. They are also a great source of information about the PM markets. I am happy to be a customer of theirs.

February 27, 2026
Unprompted review
Rated 3 out of 5 stars

Transfer of money from bank account to Goldsilver Account

I like the content Mike has been using and the availability of precious metals to purchase; however, with that said, it takes too long; almost a week, for you to transfer funds from my designated bank account to my Goldsilver account to purchase metals. Because of the violatility of price, I was not able to take advantage of the dips before price increased.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

The Best in The Industry

The best in the industry, hands down! I wouldn't trust anyone else with what GoldSilver.com provides. Their support is quick and always solution driven. And their website functions seamlessly well and makes it easy for all levels of investors to get started. No surprises, I love working with GoldSilver.com and have referred many friends and family since i've joined.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Intuitive Website

I like the investment value historical performance chart and the choice to view gold and silver investments by type, including the circle pie chart showing the allocation percentages of each asset. Purchasing and selling is very easy to do. However, It would be nice if there was a limit for the storage fees.

February 23, 2026
Unprompted review
Rated 2 out of 5 stars

Good service when you need to buy, if you need to sell…

I’ve been a customer for ten years and while the service was good for holding my assets. Agile for buying, easy to store, invoicing and storage costs are decent. The moment I needed to sell during the metals craze in February 2026 things were not that good. First of all their buy back prices for the same metals I had purchased was around 4% below spot, while I was getting offers of 5% above spot from other brokers. Second, when I requested my metals to be moved to the vault of another broker, located few streets from their current Brinks location, they took weeks to answer and I’m still waiting weeks after for the delivery to be performed, losing some good opportunities in the process.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Cant find better

With all the excelente resources/information you provide, and a 5 star support team, i was able , AT 40years old, to final understand Money!
That changed my life , for the better
Much, much better

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with GoldSilver.com has…

My experience with GoldSilver.com has been outstanding. The buying process is straightforward and intuitive, and when I had a small issue, the support team stepped in immediately and resolved it quickly and professionally.
I’ve learned a tremendous amount about the monetary system and the history of money through Mike Maloney’s educational content, and I’m truly grateful for the value he provides. I wish him continued strength and success.

February 20, 2026
Unprompted review
goldsilver.com logo

Reply from goldsilver.com

We truly appreciate your feedback, Andrija! Education plays a crucial role in an investment like this. We are thankful that you selected us for your investment needs.

Rated 3 out of 5 stars

Customer Service

Customer Service: Overall I do like goldsilver.com. Goldsilver.com requested documents which we provided to transfer holdings from a corporate account to a personal account. Nobody responded at all. Nobody said anything was missing or needed correction and it never happened. Meanwhile we feel maybe there is a better way to transfer our holdings. However, some mistrust has been created. Do we get customer service or not? When we are ready again to transfer our holdings to personal property (and pay the taxes for capital gains) will Goldsilver.com help us doing it. What are our options? Do we have to sell it, transfer the money to our corporation, then take capital gains, and buy the gold and silver again. If I have to do that we might as well work with another company. Is goldsilver.com more concerned about covering themselves legally and not trusting their customers to do their own part not to violate any laws in regards to reporting capital gains and paying taxes. Yes, I appreciate they want to make sure nobody steals the assets, but after we sent the documents we didn't hear back from goldsilver.com. Can we trust you?

December 20, 2025
Unprompted review
goldsilver.com logo

Reply from goldsilver.com

Thank you for this feedback - I understand your frustration.
I see that we did respond to your request within one business day, providing instruction as to steps required but our emails appear to have gone to your spam folder. From your perspective, you heard nothing - and that breaks trust regardless of what happened technically.
Direct answer: Yes, we'll help you transfer holdings but in need of a notarized letter to complete this. No, you don't have to sell and rebuy through another company - we can facilitate a direct account-to-account transfer.
Our document requirements exist to protect your assets, not because we doubt your intentions. Once we verify identity and transfer details, we move forward.
I'm personally reopening your original case and will call you to make sure we connect. Please check your spam folder for previous emails, but let's start fresh either way.
You deserve responsive service. Let's make this right.

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