Overall cannot really complain but never got a response to two emails I sent and the telephone waiting times were reminiscent of Covid times. The couriers DID not deliver to the recipient but merely l... See more
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Review summary
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Reviews shaping this summary
Great discount on the item I wanted at Goldsmiths compated with going direct. Quick next day delivery. I would have preferred communication from Goldsmith or DPD about the ETA of the item. Luckily... See more
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Arrived within the timescale on the website. Only issue I had was the waiting time on the phone to customer services. It took 45 minutes to speak to a person. (Starting at no 6 in the queue). Ov... See more
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My watch arrived super quick and in mint condition. It’s a shame our local store has closed down so I had to drive a little further to take some links out but they had very friendly and helpful staff... See more
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Company details
About Goldsmiths
Written by the company
SHOP Jewellery
SHOP Watches
SHOP Engagement Rings
EST. 1778
With more than 230 years of tradition and experience, our first showroom opened in Newcastle in 1778. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919.
Through the years, Goldsmiths has been elevated and transformed into a dynamic destination for luxury watches such as Rolex, OMEGA, Tudor, TAG Heuer, Breitling and Cartier.
Today, Goldsmiths is the one of the leading quality jewellers in the UK with over 90 showrooms in every major town and city from Aberdeen to the south coast and Northern Ireland, selling fine jewellery and diamonds.
It all comes down to one thing: we love what we do, and it shows. Big or small, gold or silver. We love it all and our team is expertly trained to help you find and keep safe items you will treasure forever.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contact info
4.4
Excellent
30K reviews
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Replied to 99% of negative reviews
Typically replies within 48 hours
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Ring very nice and arrived next day as…
Ring very nice and arrived next day as required - very good service
August 16, 2026
Reply from Goldsmiths
Hello Caroline,
Thank you for your 5-star review!
We're delighted to hear that you were pleased with your ring and that it arrived the very next day as required. It's wonderful to know that both the product and service met your expectations.
Thank you for taking the time to share your feedback. We hope you enjoy your purchase and look forward to serving you again in the future.
Kind regards,
Kiera
Very happy with my product and with the…
Very happy with my product and with the service
August 16, 2026
Reply from Goldsmiths
Hello Ciprian,
Thank you for your 5-star review!
We're delighted to hear that you're very happy with both your purchase and the service you received. Providing an exceptional experience for our clients is always our goal, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your feedback. We look forward to welcoming you again in the future.
Kind regards,
Kiera
Really pleased with my purchase looked…
Really pleased with my purchase looked exactly how they did online, really fast delivery, will definitely order from you again at some point .14/08/2926
August 16, 2026
Reply from Goldsmiths
Hello Julie,
Thank you for your wonderful 5-star review!
We're delighted to hear that you're so pleased with your purchase and that it looked exactly as expected from the images online. It's also fantastic to know that the fast delivery helped make your experience an even better one.
Thank you for taking the time to share your feedback. We truly appreciate your support and are thrilled to hear you'll be ordering from us again in the future.
Kind regards,
Kiera
The parcel arrived on time and in…
The parcel arrived on time and in brilliant condition.
August 16, 2026
Reply from Goldsmiths
Hello Trevor,
Thank you for your 5-star review!
We're delighted to hear that your parcel arrived on time and in perfect condition. We work hard to ensure every order reaches our clients securely and as expected, so it's wonderful to know you were pleased with your experience.
Thank you for taking the time to share your feedback. We look forward to serving you again in the future.
Kind regards,
Kiera
Super speedy next day delivery
I ordered a celebration gift on the website. The website is ready to use, the gift arrived beautifully wrapped and the service was incredibly speedy! Brilliant.
August 16, 2026
Reply from Goldsmiths
Hello Leanne,
Thank you for your fantastic 5-star review!
We're delighted to hear that you found our website easy to use and that your celebration gift arrived beautifully presented and so quickly. We know how important special occasions are, so it's wonderful to know we could help make the experience a positive one from start to finish.
Thank you for taking the time to share your feedback. We hope the gift was well received, and we look forward to helping you again in the future.
Kind regards,
Kiera
Reply from Goldsmiths
Hello Samantha,
Thank you for your 5-star review!
We're delighted to hear that your order arrived quickly and was well packaged. We take great care to ensure every purchase reaches our clients safely and in perfect condition, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your feedback. We look forward to serving you again in the future.
Kind regards,
Kiera
Great information on the watch
Great information on the watch, brilliant pictures and a flawless purchase process with next day delivery, I don't know what could of been done better.
August 15, 2026
Reply from Goldsmiths
Hello Chris,
Thank you for your fantastic 5-star review!
We're delighted to hear that you found the information and photography on our website helpful and that your purchase experience was seamless from start to finish. It's especially wonderful to know that our next-day delivery service helped make the experience even better.
Your comment that you don't know what could have been done better is truly appreciated and means a great deal to the team.
Thank you for taking the time to share your feedback. We hope you enjoy your new watch and look forward to serving you again in the future.
Kind regards,
Kiera
Extremely poor service and…
Extremely poor service and communication from Goldsmiths.
My watch took nearly two weeks to arrive, despite the website giving the impression that delivery would be much quicker. Throughout this time, communication has been terrible. I’m still waiting for a response to an email I sent regarding my order.
To make matters worse, when the watch finally arrived, it was covered in scratches. For the amount of money spent and the reputation Goldsmiths has, I expected a much higher standard of service and quality.
If I could give 0 stars, I would. I certainly won’t be spending my money with Goldsmiths again
August 15, 2026
Reply from Goldsmiths
Hello Tomas,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and appreciate how disappointing this must have been. Waiting nearly two weeks for your watch to arrive, experiencing difficulties obtaining updates, and not receiving a response to your email is understandably frustrating.
We are particularly concerned to learn that the watch arrived with scratches. This falls well below the standards of quality and presentation that our clients should expect from Goldsmiths, and we completely understand why this has impacted your confidence in us.
We take comments such as yours seriously and would welcome the opportunity to investigate both the delivery delays and the condition of the watch upon arrival. Please contact our Client Experience team at client.experience@thewosgroup.com with your order details so that we can review the matter thoroughly and work towards a resolution.
Kind regards,
Kiera
Reply from Goldsmiths
Hi Michael McIntyre,
Thank you for your 5* review,
We are pleased you had an excellent service and support, and we would like to thank you for your purchase.
Many Thanks,
Mia-Lilly
The staff at the Southampton West Quay…
The staff at the Southampton West Quay store completely disregarded us. Upon entering the store, I greeted a staff member, but received no acknowledgment. We remained in the store for approximately ten minutes before deciding to leave. During this time, I observed three staff members who appeared to be available, yet none initiated any interaction with us. Consequently, we chose to go to another establishment where we ultimately purchased our wedding rings.
August 15, 2026
Unprompted review
Reply from Goldsmiths
Hi Claire,
Thank you for your feedback,
We're sorry to hear about your experience at our Southampton West Quay store. We appreciate your feedback and invite you to contact our team at client.experience@thewosgroup.com so we can look into this further.
Best Regards,
Mia-Lilly
The item didn't arrive the next day
The item didn't arrive the next day. Really disappointed. Even though I’m eligible for next-day delivery.
August 13, 2026
Reply from Goldsmiths
Hi Ramil Buenaflor,
Thank you for your feedback,
We are sorry to learn that your parcel didn't arrive within expected time, please contact webenquiries@goldsmiths.co.uk so we can address your concerns further.
Many Thanks,
Mia-Lilly
Not Great
Not Great.
In all fairness I have ordered through Goldsmiths multiple times in the past and the service has always been 5 star.
However the service I received with my latest purchase was very inadequate.
I ordered a watch showing as being in stock online as a boutique special expecting it to be processed and sent out the next day as per their online description and previous purchasing experiences.
After 24 hours I received no update and was forced to chase, after it was confirmed I would need to wait 7-10 days whilst stock arrived. After 7 days I received an update saying the bronze watch I ordered and the exact model assigned to my order had developed a patina and again in fairness was given the option to wait for a new delivery.
This was however contradictory as bronze watches take time to develop a patina and as this was a Tudor watch I am aware the manufacturer does not warehouse watches long term needed for a patina to start to develop. So it was hard to accept this was new stock.
Despite the above I agreed to accept the patina watch as all bronze watches do eventually develop a patina.
Again I mailed back and heard nothing for 24 hours again forcing me to chase the order. I tried to call the contact centre and was on the phone for over 44 mins with the automated service saying I was number 1 in the queue. After giving up I had to wait an additional 12 hours to chase as the online chat wasn’t open until another 12 hours.
After chasing I eventually received a reply saying the team would despatched my watch. I asked for 3 links to be removed which didn’t happen and I now have a further inconvenience of having to travel to a Tudor dealer to get these removed.
Overall I would use goldsmiths again but this order experience fell extremely short of what I would expect when ordering a luxury item.
August 15, 2026
Reply from Goldsmiths
Hi Mr. Ryan Fitzpatrick,
Thank you for your feedback,
We're sorry to hear your recent experience did not meet the high standards you've come to expect from us. We appreciate your detailed feedback regarding the stock availability, communication delays, delivery process, and bracelet adjustment request. Please contact our team at webenquiries@goldsmiths.co.uk with your order details so we can review this further and address your concerns.
Many Thanks,
Mia-Lilly
Great service all round.
August 15, 2026
Reply from Goldsmiths
Hi Mr John Barton,
Thank you for your positive feedback,
We are pleased to hear that you had great service all round! Enjoy your purchase!
Many Thanks,
Mia-Lilly
Amazing selection of jewellery
Amazing selection of jewellery - spoilt for choice! Excellent next-day delivery too.
August 15, 2026
Reply from Goldsmiths
Hi Judy K,
Thank you for your feedback!
We're delighted to hear you enjoyed our jewellery selection and found the perfect piece. It's great to know your order arrived quickly too. We hope to welcome you again soon.
Best Regards,
Mia-Lilly
They said they have delivered my parcel…
They said they have delivered my parcel but i have not recieved it , they sent an email the day before saying they tryed to deliver but no one was in then yesterday said they delivered it even though i was in both days & have not recieved any parcel.
August 15, 2026
Reply from Goldsmiths
Hi Andrew Laurie,
Thank you for your feedback,
We're sorry to hear about the issues with your delivery. Please contact our team at webenquiries@goldsmiths.co.uk with your order details so we can investigate this further and help resolve the matter as quickly as possible.
Kind Regards,
Mia-Lilly
Discount code not applied.
When placing our order i used our Blue Light Discount but this was not applied once the application went through.
Your site accepted the code, but as we used PayPal finance this was not applied.
This should of been explained during the order.
I returned my order once delivered.
August 15, 2026
Reply from Goldsmiths
Hi Chris,
Thank you for your feedback,
We're sorry to hear about your experience with the Blue Light Discount and that this wasn't made clear during the ordering process. We appreciate your feedback and invite you to contact our team at webenquiries@goldsmiths.co.uk so we can look into this further for you.
Kind Regards,
Mia-Lilly
Delivered very quickly.
Delivered very quickly. Lovely earings, abit smaller than I wanted, but still good.
August 15, 2026
Reply from Goldsmiths
Hi Mrs wallace-brett,
Thank you for your feedback!
We're pleased to hear your earrings arrived quickly and that you're happy with them. We appreciate your comments regarding the size and hope you enjoy wearing them.
Many Thanks,
Mia-Lilly
Perfect size and arrived quickly
August 15, 2026
Reply from Goldsmiths
Hi Benjamin Krishna,
Thank you for your 5* review,
We're delighted to hear the item was the perfect size and arrived quickly. Enjoy your purchase, and we hope to welcome you again soon.
Many Thanks,
Mia-Lilly
Reply from Goldsmiths
Hi Mr Michael Haines,
Thank you for your 5* review,
We're delighted to hear you found our team helpful, knowledgeable, and friendly. We look forward to welcoming you again soon.
Kind Regards,
Mia-Lilly
The 9K bracelet I chose is perfect for…
The 9K bracelet I chose is perfect for me. It was delivered very quickly.
August 14, 2026
Reply from Goldsmiths
Hi Georgeta Stoica,
Thank you for your feedback!
We're delighted to hear you're pleased with your 9K bracelet and that it arrived so quickly. Enjoy your purchase, and we hope to welcome you again soon.
Best Regards,
Mia-Lilly
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